All Star Honda Abilene

Wow thanks Honda! I am very happy with my experience with Honda! Scott Hewitt was who helped me find my dream car. He listened to what I was looking for and what I coul I am very happy with my experience with Honda! Scott Hewitt was who helped me find my dream car. He listened to what I was looking for and what I could afford and found the perfect car. Could not be any happier with my experience with Honda! More

Awesome Steve Burgh is this family's "go to" salesman. He has assisted us with 3 purchases and has made the paperwork portion of the process pain free. He a Steve Burgh is this family's "go to" salesman. He has assisted us with 3 purchases and has made the paperwork portion of the process pain free. He also takes the time to ensure that all questions have been answered and follows up after to make sure we are satisfied with our vehicle. In a nutshell, he provides exemplary customer service. More

Excellent customer service We spent about a year looking for a vehicle big enough for our family, but cheap on gas we travel a lot. When my husband was hurt at work it left us l We spent about a year looking for a vehicle big enough for our family, but cheap on gas we travel a lot. When my husband was hurt at work it left us lost. However Honda had our expectations and well being at heart. It took nearly a year to get to where we could buy a car. We immediately went back to Honda our personal representatives was very exceptional. I called her told her want I was looking for and she offered to bring us the vehicles to see, we were out of a car due to a wreck. She pulled three midsize cars and vans went over everything with us and let us decide she never pushed us in to a vehicle we didn't want. We ended loving the new 2015 Dodge Journey. Well it was used slightly but not very long. So new to us. I will continue to purchase our vehicles from Honda of Abilene. They are professional and very helpful. Thank you Patsy at Honda of Abilene..... Plus they sent us a box of the most delicious cookies from the General Manager which no one has ever done at any car lot ever. Thank you so very very much. More

Thanks Chris Williams and Honda of Abilene! Chris Williams helped my family find the perfect vehical for our needs! Special thanks for making our investment in a new vehical go so smooth! We en Chris Williams helped my family find the perfect vehical for our needs! Special thanks for making our investment in a new vehical go so smooth! We enjoyed our time at Honda of Abilene! And we'll be sending our friends and family your way! Thanks again for all the work you've done to assist my family! More

Worst Car Buying Experience Ever I'm a AAA customer so we get guaranteed dealer pricing on cars. I was supposed to meet with the certified AAA specialist who was Steve Burgh. He was v I'm a AAA customer so we get guaranteed dealer pricing on cars. I was supposed to meet with the certified AAA specialist who was Steve Burgh. He was very polite and professional so i was 100% sure that I'd chosen the right dealership for me. I never could have been more wrong. I met Steve whoncame out ver professionally dressed and told me he was still with a client and he didn't want me to have to wait. Very friendly bubbly upbeat personality absolutely loved him. Since he was busy and another manager was free he handed me off to her. I thought my experience with her would be just as great. She was hands down the worst sales person and human being I've ever encountered in my 30 years of life. Tanna Astleford tried to put me into EVERY car EXCEPT the car I asked for. I told her what I wanted and she did the COMPLETE opposite of that. She told me i got approved for a certain car so I believed her. But something didn't feel right so I told her I was going to shop around. I asked her not to run my credit until after I returned because I was certain with my income i could get a better car. So I went to Mcgavock Nissan of Abilene and low and behold they had me approved for a much better more high end car. As they drafted the sales contacted my amazing sales man Mike Evans came back and said Tanna Astleford had shotgunned me. Now to anyone who doesn't know what that means it means she ran my credit application (which I asked her to hold) to every bank in America for the LOWEST LOAN possible. Which for 6 months automatically bans you from getting a car anywhere else. She basically got mad that I wanted to pursue other options and made it impossible to do so. At first I thought maybe it was an accident so I called and asked to speak with her. A gentleman picked the phone up with an attitude and said she was gone for the day then released the call ( it was near closing time) I called back and he answered with an even bigger attitude and asked "what do you want" I've been in customer service for 22 years never in my 22 years have I spoken to ot been spoken to the way I was at this dealership all because I wanted to weigh my options and make the best decision possible financially for me. Needless to say at that point I knew it was intentional. Yet and still I was willing to buy a car from them since they were AAA approved. So finally Tanna called me back (very chipper thinkinninwas calling about the cheap unattractive OVERPRICED vehicle she wanted to put me in even though it wasn't what I wanted.) So I simply told her is gone to a different dealership and asked for a specific car and they got me approved. I told her that whomever ran my credit aot gunned me and I wasn't sure if it was intentional or not BUT that if they could work the same deal out the other dealership had I'd purchase with her. Thinking like a normal sales person would (higher car higher commission) I felt it was a great deal for us all. Boy was I wrong. She began belittling and berating me telling me she didn't have to put me into anything (can't curse which she did do) & that I was going to take what she gave me or not have a car at all because she knew for a fact that I couldn't et a vehicle anywhere else for 6 months. Which let me know shenknee exactly what she was doing. Exactly what the outcome would be on me as the customer and she simply didn't care. Then I asked her why she was hostile when all I wanted was a car of my choosing and she told me she didn't care how much I made I'd need get a car in this town if it was up to her. Laughed and said congrats on the car u got approved for but no bankmwill touch for 6 months and hung up in my face. I attempted to call back several times and they just ignored my calls, or answered and didn't speak, or screamed at me so I finally stopped attempting. I don't even want a car I'm currently walking orncatchin the bus everywhere info because if this is how I'll be treated when I'm expected to pay thousands of dollars out for a vehicle of my choosing then I don't need one. I am new to Abilene and I must say this experience alone has me ready to be transferred back to Dallas because Steve was the only helpful person in this situation I wish I'd gotten to deal with him instead because if I did indont think idneven be writing this review at 5 am in the morning. But this has disturbed my spirit sonmuch that I haven't slept or ate regularly since. More

2015 HONDA CIVIC-great customer service! Chris Williams was our salesman for our Civic. He did a wonderful job assisting us with out any pressure of purchase or products. (which is very impor Chris Williams was our salesman for our Civic. He did a wonderful job assisting us with out any pressure of purchase or products. (which is very important to me as a consumer) We made a special trip to Abilene for the purchase and left satisfied. Chris is fairly new but was very prompt to find out answers for us. I will definitely be sending friends and family his way. More

2014 Nissan purchase, 9 Dec 15 Steve Burgh was exceptional in making my purchase as pain free as possible. Prompt and efficient from start to finish. Very knowledgeable and custom Steve Burgh was exceptional in making my purchase as pain free as possible. Prompt and efficient from start to finish. Very knowledgeable and customer oriented. I've bought many cars in my time but this was my best experience yet. Highly recommend! More

Outstanding Customer service! I'm indecisive, picky, and have lots of questions when it comes to purchasing.. I was 100% blown away by how patience, kind, friendly and knowledgeabl I'm indecisive, picky, and have lots of questions when it comes to purchasing.. I was 100% blown away by how patience, kind, friendly and knowledgeable salesman TANNER SPRINGFIELD was with me. Because of him I feel like I made the best/smartest purchase and know more about Honda and my vehicle than ever before.  With being in customer service myself, I judge accordingly and if there was anyone I wanted on my team it would be this young man! He really listened to my wants/needs and helped me tremendously to get the car I wanted at a price I could afford. He went above and beyond what you would expect in care for the customer, and I felt that his genuine main concern was my happiness, not making a sale! Unlike other dealerships I visited (Kia,Toyota). THANK YOU SO MUCH for the best car buying experience I've ever had! I will be returning in the future and recommend to all my family and friends! More

Great service dept, Failure of a product and a fraud It used to be that Honda had a great product and bad service, Now it is just vise-versa. It is a good thing that Honda of Abilene has great service fo It used to be that Honda had a great product and bad service, Now it is just vise-versa. It is a good thing that Honda of Abilene has great service for the last 2-3 years because their CVT Transmission is a Engineering Failure. They Need to Change the Mileage sticker on the car to 26 in town and 32 HWY. My Honda Civic has never got 32 in town and 39 on the hwy. I wish they would Recall my transmission and put the one in that was in my Civic before this 2014. I have had a CRV and a Honda Civic before this one. They were Great Cars and this one is a fraud. This is also what I will explain to the legislative committees in Austin at the next session. I already have to go for my Job to testify before committees on Water. I would like to have the Honda CRV or the Civic before the CVT Transmission. Honda needs to Fire the Engineers of the CVT Transmission or send them to General Motors. General Motors is used to having Recalls and mistakes. I guess this explains why my Honda sales person (That I bought this car from!)went to Nisan and the Honda Sales person that I spoke to the other day said they would not get rid of their Hyundai. I will dump this Honda Civic and Go get a Nisan or Hyundai ASAP. Dale Adams More

WILL DEFINITELY DO BUSINESS WITH HONDA AND STEVE AGAIN! This was the easiest auto purchase ever, definitely "THANKS TO STEVE"!! This was also my first experience at searching online for cars and I have to This was the easiest auto purchase ever, definitely "THANKS TO STEVE"!! This was also my first experience at searching online for cars and I have to say Honda of Abilene has an awesome online view of their vehicles, inside and out, I knew exactly what the car looked like and had all the details on this very user friendly website before I got there. Check it out, you won't be disappointed. More