All American Ford of Hackensack

I signed a my second lease with All American Ford on March 29th 2010. I've gone to Tom both times! He's great, very professional and takes the time out to go through all the options with you. I Love my March 29th 2010. I've gone to Tom both times! He's great, very professional and takes the time out to go through all the options with you. I Love my New Ford Edge in Candy Apple Red. Everyone was very nice and everything went very smoothly. I left with I freshly waxed car and a full tank of gas! I will be back to see Tom again after this lease is up!!!~ Bridget More

Overall experience with dealer was great. Salesman Jim Whorley did not pressure. Spent the time to find exactly what I wanted and delivered as promised. Would highly recommend Jim. I would definitely re Whorley did not pressure. Spent the time to find exactly what I wanted and delivered as promised. Would highly recommend Jim. I would definitely return when the time comes for my next car and would recommend the dealer to others without hesitation. More

I had a very positive experience at All American Ford. The service was very good & professional. I told them my budget & they persisted until they located a car that met my needs. They also patiently ans The service was very good & professional. I told them my budget & they persisted until they located a car that met my needs. They also patiently answered all the specific operational questions a woman needs answered. And it was done in a very timely fashion. Being in a dealership for hours is not acceptable to me. I am a repeat customer & will continue to be More

I recently returned my lease and leased a brand new ford fusion through all american ford. The sales person carlos was very helpful and knowlegable. Everything was handle quickly and they help me leave wi fusion through all american ford. The sales person carlos was very helpful and knowlegable. Everything was handle quickly and they help me leave with my new vechicle that same day. Everyone from the sales person carlos to the manager art and also margret in finance department treated me extremely well. This is the reason i go to all american ford everytime i need a vehicle. And i will continue to do so in the future. Thank you Jeff More

We just leased a 2010 Escape. Our total experience was wonderful! Gabe and his co-workers were so helpful. He was thorough and profesional. We felt very comfortable and are thrilled with our new escape wonderful! Gabe and his co-workers were so helpful. He was thorough and profesional. We felt very comfortable and are thrilled with our new escape! We had leased an exploror from All American prior to this lease. We returned to All American because of the great service we have previously received. More

I have been buying from All American Ford of Hackensack for years now and couldnt imagine going anywhere else.They make you feel like family from the time you walk in. I just recently purchased two cars fo for years now and couldnt imagine going anywhere else.They make you feel like family from the time you walk in. I just recently purchased two cars for myself and my wife and the entire process went smooth as always.I would recommend them to anyone looking for a vehicle,just stop in and ask for Carlos Marin, you wont be disappointed. He will take the time to answer all your questions and give you the best deal that fits your needs. More

A GREAT CAR SHOPPING EXPERIENCE! MY 2007 FORD FUSION SEL LEASE WAS CONCLUDING IN DECEMBER AND I WENT TO ALL AMERICAN FORD TO INQUIRE ABOUT LEASING A 2010 FORD FUSION SEL. CARLOS MARIN WAS THE LEASE MANAGER LEASE WAS CONCLUDING IN DECEMBER AND I WENT TO ALL AMERICAN FORD TO INQUIRE ABOUT LEASING A 2010 FORD FUSION SEL. CARLOS MARIN WAS THE LEASE MANAGER WHO TOOK THE TIME TO GREATLY DETAIL WHAT MY OPTIONS WERE AND ANSWERED EVERY QUESTION THAT I HAD. HE WAS EXTREMELY FRIENDLY, KNOWLEDGEABLE AND GAVE ME AN EXCELLENT DEAL ON MY FUSION. I HIGHLY RECOMMEND ANYONE WHO IS INTERESTED IN A FORD TO VISIT ALL AMERICAN AND ASK SPECIFICALLY FOR CARLOS MARIN. GOOD LUCK! More

Oh where do I start. I purchased this vehicle in 2004. It was brand new and my first American truck. Let me start by saying it will be the last American vehicle I ever purchase! I started having problem It was brand new and my first American truck. Let me start by saying it will be the last American vehicle I ever purchase! I started having problems within the first few months. The first issue; the vehicle had was stalling when going from reverse into drive. They were able to find the problem the first three times but not the forth (it still happens). The next issue was with the cruise control. I was on the Garden State Parkway in the fast lane, when the truck went to accelerate it just died...shut off....dead.....ON THE GARDEN STATE PARKWAY!!!! They said "well we couldn't make it happen so......we couldn't fix anything". I have never used the cruise since. So the next big thing was, early one morning I went to open the rear hatch door..THE DOOR FELL OFF!!!!!!! I had 21,000 miles on the truck and the door fell off!!!!! The service department wanted me to pay the whole bill because the hinge is a movable part and was told not covered. In every instance I have had to deal with them, there has been some problem. The latest fiasco with All American Ford was not a direct issue relating to the overall repair on the vehicle as it was with the level of incompetence in the Service Department. I brought my truck in because the ABS and 4X4 High lights were coming on and the truck was making a strange sound when you would take your foot off the accelerator. I made an appointment for the truck to be fixed and reserved a loaner car. I dropped my car off the afternoon before....no loaner. I had to get an enterprise rental in which AAF would only cover $28.00 of the $35.00 a day charge plus I had to pay the taxes and $5.00 a day rental tax (so much for the FREE LOANER!!!!). After not hearing from them about the status of my truck I called. I was informed that the truck wasn't even looked at.....I made an appointment and they didn't even look at it. I stopped in the next morning and asked what was going on and was assured that it would be looked at that day. That afternoon I called and found that the truck was done (sensor replaced) and that the Warranty company had not yet paid them. I called again around five PM and asked what was going on? they stated that they still hadn't been paid and that they leave at five and the warranty company doesn't pay claims on the weekends. I left an event to drive to the dealership to get it straightened out, after two hours we found that the fax machine at All American was not working (service dept). They gave me another fax number and said it would be there. I left figuring I would be able to pick it up first thing Saturday morning. Well they said they never got it.........ANOTHER TWO HOURS LATER.......I FOUND 3 FAXES FROM THE WARRANTY COMPANY NEXT TO THE FAX MACHINE ON THE DEALER FLOOR!!!!! When I asked what the xxxx was going on they said that they thought that fax number was upstairs!!!! INCOMPETENCE IS NOT AN EXCUSE!!!!! and its NOT ACCEPTABLE. Overall I would not recommend this dealer to anyone, not even my worst enemy. I have now filed complaints with the BBB, the FTC Bureau, the Ford Motor Company. Needless to say my confidence in the American vehicle is in the toilet. I will never purchase another American vehicle again. In addition I will be selling the truck and purchasing a Japanese truck. How unfortunate!!! More

Leased a new Explorer and spent the next 9 months trying to repair credit after dealer lost my trade-in and never satified remaining payments. They literally accepted my trade-in, stuck in the back of the l to repair credit after dealer lost my trade-in and never satified remaining payments. They literally accepted my trade-in, stuck in the back of the lot, and forgot about it. They never returned it or made the payments, and then had the courage to try and make me pay for damage done to the truck while on their lot! Robert Davidson repeatedly lied and ignored the problem until I finally went over his head. Not only did he continue to lie about the issue and swear the check was mailed but he would take days before returning my calls. I had to physically return to the dealership and confront him about the payments he allegedly sent at which time he was unable to produce any record. Ford Credit would call daily and threaten legal action until they finally sent it to a collection agency! After all this happened the dealership tried to stroke me with 3 free oil changes. What a joke. More

Jeff was so helpful in selling me and my wife our new cars and Joe the finance guy was so pleasant and made us feel welcome and wanted..Then there was this other guy behind the counter (name Unknown).I t cars and Joe the finance guy was so pleasant and made us feel welcome and wanted..Then there was this other guy behind the counter (name Unknown).I think he was in-charge of the salesman..He gave me and my wife T-shirts asked us if we would like a bottle of water and made us very comfortable while in the showroom..He was great!! I would highly recommend this dealer to everyone I know.. Mr&Mrs. Michael J. Peskosky More