All American Ford in Point Pleasant

They are by far the best service department I have ever used . Keep up the great work.I feel very comfortable using you guys at all American used . Keep up the great work.I feel very comfortable using you guys at all American More

I honestly don't think you want my reviewMy buying I honestly don't think you want my review My buying experience started at Motor Trend, with Dave Murray, unfortunately my experience was terrible I honestly don't think you want my review My buying experience started at Motor Trend, with Dave Murray, unfortunately my experience was terrible I potentially signed, and left a deposit on Monday the 12th, and had a delivery date set for Saturday I was told countless stories about my credit, no financing, needed a co-signer All of which was not true I tried to move my delivery to Friday, because of the weather, which I was told was not an issue, and works better for them as well That never happened, I was told a bunch of xx Finally, I had enough of the lies I just wanted my deposit back, I was told at Motor Trend that they could not refund it on Saturday I went directly to All American Ford in Point Pleasant and demanded my deposit, where I met sales manager Steve who was THE ONLY stand up guy I spoke to He was able to eventually squeeze me in on Saturday, with no financing issues, no co-signer He stated that they were having a F&I personnel issue, I understand that Steve was very good to me and got me my vehicle when promised, saved me a bit of $ as well, which never would have happened without me demanding my deposit They also misplaced my second set of keys before delivery, which wasn't addressed til the following Wednesday, after countless calls and stopping in Monday and Tuesday Fortunately they found my keys Wednesday Unfortunately it was quite an unpleasant buying experience to say the least I don't like being jerked around or lied to Again I was happy with sales manager Steve, and Ahmad was very nice trying to keep me as calm as possible while dealing with all the issues At least I really like my new vehicle after all that More

Been using them for over 20 years. Always satisfied never had any issues or problems. Service Department is great. Didn’t have to wait long for my oil change today. never had any issues or problems. Service Department is great. Didn’t have to wait long for my oil change today. More

The dealership was clean, professional and friendly. I walked in for a service visit and left with an upgraded year car with lower mileage and significantly lower monthly payments. Everyone was a delite t walked in for a service visit and left with an upgraded year car with lower mileage and significantly lower monthly payments. Everyone was a delite to meet. The salesman helped transfer my things from car to car. Even my decal sticker allowing me entrance into my development. He also took the time to install and explain my bluetooth! More

Your salesman Chris was very courteous and professional from start to finish. All questions were answered without any hesitation. Wanda who handles the finance end also very polite and professional. Again from start to finish. All questions were answered without any hesitation. Wanda who handles the finance end also very polite and professional. Again all my questions were answered. Excellent experience all around........ More

Great service , great people, great prices. It was a real home fealing . The service tech went over and above.what was required. You should give him an increase in pay. He is well worth it. home fealing . The service tech went over and above.what was required. You should give him an increase in pay. He is well worth it. More

Mark and Kyle were pleasant to deal with and they gave me a fair price for my trade in; great customer service; I would recommend to friends a fair price for my trade in; great customer service; I would recommend to friends More

It’s a real pleasure using All American Ford Point Pleasant to service my Ford F-150 pickup truck. I brought it in for its 10k Service. Everyone there is very helpful, “pleasant” and professional. I Pleasant to service my Ford F-150 pickup truck. I brought it in for its 10k Service. Everyone there is very helpful, “pleasant” and professional. I am completely satisfied and a happy customer! More

Always a good experience The staff is professional competent helpful. The work is always satisfactory. I always receive a detailed description of the work done and what I have to do in the future competent helpful. The work is always satisfactory. I always receive a detailed description of the work done and what I have to do in the future More

The team did an outstanding job of locating what I wanted, got it to Point Pleasant Ford and worked a great deal. Job well done! wanted, got it to Point Pleasant Ford and worked a great deal. Job well done! More