All American Ford in Paramus

Worst Service Ever Experiances I am not one to write review but the way I was treated today at the service department was totally unacceptable. Earlier this week I called All Ame I am not one to write review but the way I was treated today at the service department was totally unacceptable. Earlier this week I called All American's service department to set an appointment to drop my car off for a few known engine and sunroof issues before my warranty expires (in about 800 miles, so soon). I explained the detailed of what I was experiencing with the vehicle and the person on the other line was kind enough to take the vehicle on short notice because of my soon expiring warranty. She also asked if I needed any other items completed for the car while it was in the shop so I opted for an oil change and tire rotation. She also asked if the car had ever been there for service before or if I had purchased the car there to both a replied "no". She mentioned at the end of the call that it likely would need to remain over the weekend which I was fine with. I then had a few days to set up a rental vehicle and make arrangements to get to and from the dealership. When I went to drop the vehicle off today the service rep asked me the same questions. When he got to the question of "did you purchase the car here" I replied no and he immediately told me they could not take the car as they were only taking car purchased at their dealership. I explained that there must be some sort of confusion because I called and reviewed this with the person over the phone earlier in the week and she did not mention a thing and actually made me an earlier appointment to accommodate. He then went to go check with the manager. He came back with the same answer, “we will not take the car as it was not purchased here” Obviously annoyed as I had already rented a car, paid for it and taken time off work to drop it off, I asked to speak with the manager. He brought the manager in and the manager said to me “we don’t have time to take your car, we have to take care of our own customers who purchase their vehicles here”. While I don’t agree with that concept, as all ford dealerships are supposed to take your cars no matter where you purchase them, I understood that they were busy but reiterated that I had made an appointment, made accommodations that could not be exchanged. He just looked at me and rudely told me there was nothing he could do unless I wanted to wait 1-2 MONTHS!! When I called Ford headquarters to complain the lady I was speaking with reached out to All American and spoke with the same service manager I met with no more than 30 minutes earlier. When she came back from being on hold she actually said to me “wow! I had to hang up on the manager because he was such a JERK!” That should be a strong indication of how they treat their customers if they treated a Ford rep as such. She also mentioned that the manager said that I only scheduled “the works” for today and never mentioned any engine problems in my initial phone call which is completely false. Ford headquarters was nice enough to call around and get me an appointment for the following week in Mahwah where they actual service manager was kind enough to get on the phone with me and review all problems and confirm the appointment. All I can say is I would never step foot in this business ever again. Go buy and purchase your Fords in Mahwah or Mahopac, NY. More

Hassle-Free leasing with JJ! This is my 3rd Ford lease with JJ Petrillo. Everything went smoothly each time. JJ always went above and beyond to ensure my car leasing experience wa This is my 3rd Ford lease with JJ Petrillo. Everything went smoothly each time. JJ always went above and beyond to ensure my car leasing experience was hassle free. I would recommend JJ and All American Ford Paramus. More

Jj petrillo All American ford All American Ford of Paramus made getting a new vehicle so easy . Jj Petrillo was so helpful and patient. We had our 2 small kids with us and the enti All American Ford of Paramus made getting a new vehicle so easy . Jj Petrillo was so helpful and patient. We had our 2 small kids with us and the entire staff was very accommodating as they ran around checking out all the cars. They even made them hotdogs during their BBQ event. I have never had such an easy new car experience in my life. Great service and a great staff ! More

loving my ride! thank you jj petrillo!! so this was the first of many for me. i am beyond pleased with my ford escape. i have leased nissan vehicles for the last several years and my intenti so this was the first of many for me. i am beyond pleased with my ford escape. i have leased nissan vehicles for the last several years and my intention was to just shop around at different dealers but there wasnt a need to go further after walking into all american ford in paramus. not only was jj petrillo so helpful, he heard all of what my requirements which wasnt easy esp with what i wanted to pay monthly but he made it happen. i can honestly say for a base model the 2017 ford escape has so many festures as well as such a beautiful ride. i highly recommend the car and most of all the man behind the sale, jj petrillo. More

Best experience leasing a car ever! JJ Petrillo makes leasing a car easier every time I come back. I have been dealing with JJ for many years and would never even think of going to anyo JJ Petrillo makes leasing a car easier every time I come back. I have been dealing with JJ for many years and would never even think of going to anyone else. He always finds exactly what I'm looking for and always gets me the best deal. He's always been kind, friendly and after so many years he's like family. More

Amazing experience Salesman JJ Petrillo not only got me into a brand new car I love, he made sure that I got the best loan that fit my needs along with Gabe Cabrera He Salesman JJ Petrillo not only got me into a brand new car I love, he made sure that I got the best loan that fit my needs along with Gabe Cabrera He makes you feel like a family member who is on your side and not just trying to make a sale. Best car buying experience in my history of buying cars. More

Did not meet expectations We've been using the service department here for a couple of years for regular maintenance on our 2008 Expedition. In general, our experience over the We've been using the service department here for a couple of years for regular maintenance on our 2008 Expedition. In general, our experience over the years has been OK. Expensive, but that's the premium you pay for a dealer vs. a local mechanic. You expect to get your car fixed the first time, and for the repair to be done in a timely fashion. This expectation was not met at All American Ford. They replaced a "broken sensor" to the tune of $900 in January. We called a few months later when the dash computer message was coming on, same as before the repair. Rob in service said he'd put another tech on it, and apologized for the inconvenience. Even offered upfront to give us a discount on the new problem. I'll spare all the technical details but it was clear that they were making good on the fact that the first repair was an error on their part. First it was a 30% refund, then up to 50% refund on the original work. That may have been enough if the technician would have kept in contact with us or finished the work in the estimated timeline. It took from Weds am to Tuesday afternoon to complete this work, all along being strung on with the "one more day" line. New parts were ordered and explanations given and then changed, more money, different parts, more time. This runaround all but wasted their good faith refund on the cost of my rental car! To which they explained, they have courtesy cars available, but only for customers who purchased their car at the dealership. No courtesy for the customer who spent a total of $3700 in service fees between 2 related visits. The customer service rep at the desk does not look up at you or ask "may I help you". You can literally stand there for 5 minutes and she'll ignore you. When I spoke with a manager to explain my dissatisfaction with the communication, diagnosis issues and timeline, he gave me his attention for a few minutes and then argumentatively retorted and stopped giving me eye-contact. He asked "what can I do to earn back your business?" and then refused to listen to my response to his question. He had no interest in my business. To top it off, all my belongings were hosed off and soaking wet when I left them in the designated service waiting area on an outdoor bench. So bags and car seats were soaked wet, for kids to ride home. I got a "sorry" from the manager for this extra inconvenience. Please don't waste your time with this company; they are after clients financing new cars. Not in business to provide fair and competent service for Ford owners. More than once it was insinuated that my business was sub par because of my "older" 2008 model purchased elsewhere. Good-bye ALL AMERICAN FORD!! More

JJ Petrillo is the best! JJ Petrillo was a pleasure to work with. He was friendly, knowledgeable and a straight shooter. I thoroughly enjoyed my experience with JJ and All A JJ Petrillo was a pleasure to work with. He was friendly, knowledgeable and a straight shooter. I thoroughly enjoyed my experience with JJ and All American Ford and recommend them highly. More

JJ was the BEST! JJ was one of the best sales person I have ever dealt with!! He was very attentive to what we were looking for, was not pushy made sure we were very c JJ was one of the best sales person I have ever dealt with!! He was very attentive to what we were looking for, was not pushy made sure we were very comfortable, and ALWAYS kept us in mind. Was Straight to the point, no run around, and helped us get into the best & right car for our family! Thank You JJ for all of your Help! More

JJ rises to the top again Very knowledgeable, friendly, soft spoken, welcoming, never pushed to make a decision, patiently answered all questions quickly and with surety. Grea Very knowledgeable, friendly, soft spoken, welcoming, never pushed to make a decision, patiently answered all questions quickly and with surety. Great experience. Definitely an awarding experience. More