All American Ford in Paramus

Did not meet expectations We've been using the service department here for a couple of years for regular maintenance on our 2008 Expedition. In general, our experience over the We've been using the service department here for a couple of years for regular maintenance on our 2008 Expedition. In general, our experience over the years has been OK. Expensive, but that's the premium you pay for a dealer vs. a local mechanic. You expect to get your car fixed the first time, and for the repair to be done in a timely fashion. This expectation was not met at All American Ford. They replaced a "broken sensor" to the tune of $900 in January. We called a few months later when the dash computer message was coming on, same as before the repair. Rob in service said he'd put another tech on it, and apologized for the inconvenience. Even offered upfront to give us a discount on the new problem. I'll spare all the technical details but it was clear that they were making good on the fact that the first repair was an error on their part. First it was a 30% refund, then up to 50% refund on the original work. That may have been enough if the technician would have kept in contact with us or finished the work in the estimated timeline. It took from Weds am to Tuesday afternoon to complete this work, all along being strung on with the "one more day" line. New parts were ordered and explanations given and then changed, more money, different parts, more time. This runaround all but wasted their good faith refund on the cost of my rental car! To which they explained, they have courtesy cars available, but only for customers who purchased their car at the dealership. No courtesy for the customer who spent a total of $3700 in service fees between 2 related visits. The customer service rep at the desk does not look up at you or ask "may I help you". You can literally stand there for 5 minutes and she'll ignore you. When I spoke with a manager to explain my dissatisfaction with the communication, diagnosis issues and timeline, he gave me his attention for a few minutes and then argumentatively retorted and stopped giving me eye-contact. He asked "what can I do to earn back your business?" and then refused to listen to my response to his question. He had no interest in my business. To top it off, all my belongings were hosed off and soaking wet when I left them in the designated service waiting area on an outdoor bench. So bags and car seats were soaked wet, for kids to ride home. I got a "sorry" from the manager for this extra inconvenience. Please don't waste your time with this company; they are after clients financing new cars. Not in business to provide fair and competent service for Ford owners. More than once it was insinuated that my business was sub par because of my "older" 2008 model purchased elsewhere. Good-bye ALL AMERICAN FORD!! More

JJ Petrillo is the best! JJ Petrillo was a pleasure to work with. He was friendly, knowledgeable and a straight shooter. I thoroughly enjoyed my experience with JJ and All A JJ Petrillo was a pleasure to work with. He was friendly, knowledgeable and a straight shooter. I thoroughly enjoyed my experience with JJ and All American Ford and recommend them highly. More

JJ was the BEST! JJ was one of the best sales person I have ever dealt with!! He was very attentive to what we were looking for, was not pushy made sure we were very c JJ was one of the best sales person I have ever dealt with!! He was very attentive to what we were looking for, was not pushy made sure we were very comfortable, and ALWAYS kept us in mind. Was Straight to the point, no run around, and helped us get into the best & right car for our family! Thank You JJ for all of your Help! More

JJ rises to the top again Very knowledgeable, friendly, soft spoken, welcoming, never pushed to make a decision, patiently answered all questions quickly and with surety. Grea Very knowledgeable, friendly, soft spoken, welcoming, never pushed to make a decision, patiently answered all questions quickly and with surety. Great experience. Definitely an awarding experience. More

Thank you JJ!!! Leased my third ford over the weekend with JJ. He is a great genuine guy. Helped to get me the car I wanted for the price I wanted, With the help of Leased my third ford over the weekend with JJ. He is a great genuine guy. Helped to get me the car I wanted for the price I wanted, With the help of Erdon Dalipvfki - professional and respectful team, Love my explorer and the overall experience with AllAmericanFord - keep going there for service too which is efficient and streamlined. More

JJ is the best Leased my fourth Escape today with JJ. He is amazing, knows what i want, knows what i don't need. He is there for me, always tells me to call him for Leased my fourth Escape today with JJ. He is amazing, knows what i want, knows what i don't need. He is there for me, always tells me to call him for anything. I will always go to him for my future car purchases or leases. I know I am not being lied to, he is as honest as they come. Don't know what I will do if he retires!! More

Best car buying experience by far All American Ford is beyond lucky to have JJ on their team. From start to finish He was nothing but helpful and genuine. The first vehicle he showed All American Ford is beyond lucky to have JJ on their team. From start to finish He was nothing but helpful and genuine. The first vehicle he showed us not only exactly what we requested but was in our desired price range. There were no games or hidden costs. We will return to JJ for all our future car needs. More

Great Experience! This was my second time leasing a car through JJ, and my first time dealing with Tom. Both were exceptional with, not only getting me the car and dea This was my second time leasing a car through JJ, and my first time dealing with Tom. Both were exceptional with, not only getting me the car and deal that I wanted, but doing it in a friendly and funny manner. They made my experience, which I know is not always an enjoyable one, as smooth and simple, as possible. Both were honest guys, which is hard to find in these situations. If you are interested in a Ford, definitely go to Paramus and ask for JJ and Tom! (This is our 2nd explorer and I have had nothing but good things to say about the car, as well as the Company and service). More

Best Car Buying Experience I've had in my life! "JJ" Petrillo met me upon entering and within 1 hour we had a great dialogue with a clear understanding of what I was looking for and what JJ/All Amer "JJ" Petrillo met me upon entering and within 1 hour we had a great dialogue with a clear understanding of what I was looking for and what JJ/All American Ford was able to provide. JJ is a clear gentleman, seasoned sales veteran and a consummate professional! This is my first Ford in over 20 years and the experience made me wonder why I haven't come back sooner! Every step of the process was clearly discussed and accurately displayed. The closing process with the team from JJ, to Erdoan to Gabe to the team prepping the car executed flawlessly, with a warm smile, a personal interest and the highest professional courtesy. More

J.J. Petrillo - Amazing Experience I specifically asked for J.J. Petrillo at All American Ford in Paramus on the strong advice of family member - and I was not disappointed. We all I specifically asked for J.J. Petrillo at All American Ford in Paramus on the strong advice of family member - and I was not disappointed. We all go to the dealerships with expectations, and J.J. blew mine away by far with a great car at a greater price than expected. He treated me like his most loyal customer, and now I will be. Go to All American Ford In Paramus, see J.J. Petrillo, tell him Nappy sent you. More