All American Ford in Paramus

Attention to Quality In today's world, unfortunately, quality sometimes takes a back seat. Not with JJ and the team at All American Ford. JJ Petrillo made my experience In today's world, unfortunately, quality sometimes takes a back seat. Not with JJ and the team at All American Ford. JJ Petrillo made my experience at All-American Ford--- one with attention to quality and my needs first. The "old school" manner of treating the customer as part of the family was never more evident in my experience in leasing my new Ford Escape with the assistance and care of JJ and his team. Quality experience and customer attention were both in the "front seat" of my interaction with JJ and the team at All American. They truly understand what the customer needs are and found me a fantastic solution. Thank you for affirming the value of listening and communicating in today's world. All the best to the team at All American and thank you JJ. Mike F. More

Bait and switch Enquired about an 07 Expedition thru Buyers Edge.com. :Annette" called within 5 minutes to let me know the vehicle was in stock and what time I would Enquired about an 07 Expedition thru Buyers Edge.com. :Annette" called within 5 minutes to let me know the vehicle was in stock and what time I would like to be there to look at it so that they can have it ready. Told here i would be there about 6:30 - 7:00 pm that same evening. this happened at 11 am. Then called her at 2pm left a message I would be there earlier at 5pm. She never called me back. Picked up my wife and Son who is an ASE certified Tech. went down to the dealership which is 50 miles from my home. Never even met "Annette" another woman introduces herself and proceeds to tell me the vehicle is no longer there and would I be interested in something else.........The old bait and switch......I am outraged over this behavior and I am going to complain to every organization that I can possibly think of. You people should be ashamed of yourselves to be treating people this way..... More

Excellent I would definitely recommend this dealership to everyone i know and i would refer them to go and see Boris. He was excellent, nice and all around a g I would definitely recommend this dealership to everyone i know and i would refer them to go and see Boris. He was excellent, nice and all around a great salesman. I am looking forward to dealing with him again when my lease is up More

Superior Service To whom it may concern: I would just like to say how pleased I was with my car buying experience at All-American Ford in Paramus. From beginning To whom it may concern: I would just like to say how pleased I was with my car buying experience at All-American Ford in Paramus. From beginning to end, Joe went the extra mile to ensure I found the right truck. I was hesitant at first about buying something new, but Joe made me feel at ease and we were able to work out a quick , painless deal that made me very pleased! When picking up my Truck, Joe sat with me for an hour in the vehicle to explain all of the wonderful technology it was equipped with. His in depth tutorial saved me countless hours of car manual reading! I will definitely recommend Joe and the rest of the All American Team to everyone I know that is in the market for a new car or truck! Matthew McKnight More

my sales person was the best I came to All American looking to lease a new car. It had been years since I had a new car and I was nervous. I was very happy with All American and I came to All American looking to lease a new car. It had been years since I had a new car and I was nervous. I was very happy with All American and my sales person JJ Petrillo made the experience a pleasure. Every step of the process went smoothly. JJ's easy going personality and his funny stories had me smiling the whole time. I left with a beautiful Ford explorer and because we were so happy my husband leased a new Pickup. Thank you JJ your the best! More

JJ was a great guy. Gave me a fair deal and told me some great stories. True Jersey guy. Would go back to him in a second. Thanks man, rock on. great stories. True Jersey guy. Would go back to him in a second. Thanks man, rock on. More

I came in to purchase a certified pre-owned, and left that same day with a certified pre-owned. JJ assisted me with my purchase. He didn't come across as a pushy sales person. He made buying the car fun. that same day with a certified pre-owned. JJ assisted me with my purchase. He didn't come across as a pushy sales person. He made buying the car fun. He's got a great personality, and I definitely recommend potential buyers to work with him ! More

Best dealership for value and comfort with awesome staff! Great place to get all of your needs met! Awesome customer service and a cool popcorn machine:) personal service with no extra waiting time and hassle Great place to get all of your needs met! Awesome customer service and a cool popcorn machine:) personal service with no extra waiting time and hassle. Easy and quick with a laugh and a smile:) More

Spent 3.5 hrs on a lease buyout While the staff was friendly I was a bit taken back by two things: 1) The unwillingness of the staff to revise their own franchise fees to match an While the staff was friendly I was a bit taken back by two things: 1) The unwillingness of the staff to revise their own franchise fees to match another dealer offer about 10 miles away. The difference was less than $60 dollars. 2) The length of time it took to complete the process. It took about three and a half hours. I got their at six thirty and I was the last sale that they took at 9pm. I was not done until 9:40pm. More

By far the worst car dealership experience I have ever encountered. I had initially contacted the dealer online when I came across a vehicle I wanted to purchase. I explained I had a trade-in and was atte encountered. I had initially contacted the dealer online when I came across a vehicle I wanted to purchase. I explained I had a trade-in and was attempting to lower my payment. I exchanged the VIN number, mileage, etc. and then spoke over the phone with the internet sales person and asked if the numbers I was thinking of would be feasible. I was put on hold while he "talked to the manager". He came back and said yes, totally feasible - come on in. I stressed I was 2 hours away and didn't want to waste my time as this was the only deal I'd be interested in. He swore up and down he would not waste my time. Upon arriving at the dealer (2 hr+ ride), no one offered to assist me for about 10 minutes as I walked around looking for someone who may be able to help. These were some of the most miserable people I have seen. They clearly did not want to be working there. Finally, I was introduced to the internet sales guy who then handed me off to a salesman. I of course assumed he had briefed the salesman on the situation, but upon sitting down and beginning the discussion, it was clear he had no idea why I was there. Once we got down to the same details I had already discussed over the phone - literally 2 hours prior - he laughed at how impossible the deal was. I politely explained this was already discussed over the phone, and long story short, he called his manager over who then explained the same to me. He called the internet sales guy who then said we had never discussed this pricing. At this point I'm obviously annoyed that I've wasted 2 hours of time, but to top it off, the "sales manager" calls me a liar. I asked to speak with his manager - politely - only to be cursed at and told "there's the door, you can leave" over and over. He then went on to a rant about "I'll just get all the bosses, do you want that?" Wow. Professionalism at its finest. The 2nd manager comes over and instead of apologizing for me being screamed at and cursed at by his subordinate, he tries to "work the deal" for me. He got it down to within $20 more than the original deal over the phone to which I explained we could have just started there rather than having to have you all shout, rant, and rave about me being a "liar". I promptly left at this point as this dealership is not deserving of any business. Best advice: Stay away. No matter how good the deal looks. These are inexperienced, disgruntled salesmen who can't work at a reputable dealer. Their management is no better. More