All American Ford in Paramus

Tech. performed recall repair at my home. Arrived on time ,completed fix in a timely manner.Very convenient. performed recall repair at my home. Arrived on time ,completed fix in a timely manner.Very convenient. More

My experience with the service department- Ford at Paramus is the best. I don’t have any problems with my car, so I’m not there often. However, the two times I brought it in for an engine light, Mic Paramus is the best. I don’t have any problems with my car, so I’m not there often. However, the two times I brought it in for an engine light, Michael B took care of me and he was excellent and he has excellent customer service; I hope I can keep working with him in the future. I only have one concern. This time I received a recall letter and I called to make an appointment. The woman who answered the phone seemed to be bothered by my phone call, maybe she had a bad day or something, I don’t know. I told her I wanted to make an appointment and rudely she asked “have you ever been here before?” I answered yes, I bought the car from there. I gave her my phone number and she kept giving me attitude when she was talking to me like she wanted to hang up the phone quickly. As a person who also works at a dealership, I try to give the best customer service I can, and she was not giving it lol. I also try be easy and prepare myself for the way they work so I don’t waste anybody’s time. I asked her questions like “do I have to wait for parts to be ordered and make the appointment later?” “Is the recall open yet, or is it opening later? (As I understand every brand works differently)”, and as I kept asking she seemed more and more bothered to keep talking to me. Then she told me they can do a mobile service, I told her it was perfect for me, and she cold transferred me to Meghan. I left a voicemail and I know as soon as Meghan heard it, she called me. She was kind, she was ready, she listened to me, she answered all my questions, she addressed my concerns, she accommodated me and made the appointment for the next day. She actually did the best to make it convenient for me which I really appreciate because I’m busy all the time. The technician who came to do the recall was also really nice, he came on time, and he was quick with it too! Other than that, I’ll keep bringing my car for whatever I need to Mike B and Meghan! If you’re looking for a service advisor ask for them! Thank you All American Ford Paramus! More

Dealer is fine. . no bad experience thus far with sales but today with service was a let down . no bad experience thus far with sales but today with service was a let down More

A Great job, very timely and professional. Love having the service done at my home Love having the service done at my home More

Jaclyn was professional knowledgable and kind It was helpful as I was spending my hard earned money lol If your in need auto service and your local to all American ford of Paramus nj Ask for Jaclyn helpful as I was spending my hard earned money lol If your in need auto service and your local to all American ford of Paramus nj Ask for Jaclyn More

Everyone was extremely helpful for the entire process of buying my truck and they quickly addressed some concerns I had with the truck buying my truck and they quickly addressed some concerns I had with the truck More

Total different experience from previous visits I purchased 3cars from them This recent visit was better then the others The serviice rep was prompt courteous professional and sincere I would not hes purchased 3cars from them This recent visit was better then the others The serviice rep was prompt courteous professional and sincere I would not hesitate to purchase another vehicle from them More

Very professional and informative Always responded if I would email or called and left a voicemail would email or called and left a voicemail More

I had to bring my sick dog with me to the dealership. Everyone who worked there was so nice and friendly to both of us. They made the process of buying my new Bronco happen quickly and easily. I wou Everyone who worked there was so nice and friendly to both of us. They made the process of buying my new Bronco happen quickly and easily. I would definitely recommend getting a vehicle from this dealer!! More