All American Ford in Old Bridge

If I could give it 0 stars I would This was our second try at All American Ford. We felt like just number walking in the first time a year ago and left without purchasing. So impersonal This was our second try at All American Ford. We felt like just number walking in the first time a year ago and left without purchasing. So impersonal, so cold. The only reason we tried it again was that they happened to have the vehicle we wanted to test drive in their lot. When I called over to check if they had that car available I specifically told the woman on the phone I did NOT want to be called back for any reason other than for her to confirm the car was there. Not even 5 minutes later a different salesperson called me confirming my appointment to test drive the car. What? I never made an appointment, and made it clear I was not going to. We were just popping in sometime that afternoon. That should have been my first hint. When my husband, children, and I arrived at All American, Claudia was assigned to us. WOW, she couldn't have been more miserable. Barely cracked a smile. Everyone has a bad day but gosh, we felt like she was annoyed with our presence. When my husband went to retrieve our kids' booster seats she actually told us to leave our kids behind and she would drive with one of us at a time. SERIOUSLY?! Who says that?! The point is to see if the entire FAMILY is comfortable and if the car will be practical for us. We all fit fine, btw. Claudia didn't talk about any features, so when we asked her questions she would shrug or just say "mm hmm". When we arrived back at the lot and went back to her desk it took 45 minutes (no exaggerating!) for her to answer one tiny little question, ignoring us while she typed, walked away a few times, and answered a phone call while we were waiting for the answer to our question. She rolled her eyes while helping whomever was on the line and never once apologized for taking a call mid-session. We left when our question was finally answered (by someone else) and will never, never go back there again. We purchased our new Ford vehicle at Freehold Ford 2 days later. What a contrast in environments and friendly, personal service! The salesperson greeted us (my kids too!) with a genuine friendly smile, showed us what they had in the lot, and answered ALL of our questions quickly. He made a copy of my husband's license and handed us the keys so we could drive it alone and see how we feel in the car as a family. Smiles, courtesy, respect, and product knowledge. True customer service. Everything All American is lacking. More

Friendly service I just purchased a 2013 explorer and the staff was friendly and helpful. They had upfront pricing and worked with me in getting a good deal that met m I just purchased a 2013 explorer and the staff was friendly and helpful. They had upfront pricing and worked with me in getting a good deal that met my family's budget. This is my first positive car buying experience in a long time, it was a nice change. Scott J More

Awesome place to do business! I went to many different dealership and actually started to hate car shopping until I met the salesmen at All American Ford. I went from having no hop I went to many different dealership and actually started to hate car shopping until I met the salesmen at All American Ford. I went from having no hope in getting a car to leaving with a 2016 Ford Fusion for an unbelievable price. I can't thank you guys enough for being such a pleasure to work with. My salesman was John and Ramy was the manager helping and not only did they get me the car I wanted for a price I didn't even imagine but they had us laughing the whole time. Awesome salesmen and I will definitely being doing business again because of them. :) More

Great place to get a great car I had such a great experience at All American Ford, Jamie Thalor and the rest of the staff was very welcoming and helpful! Thank You Guys! I had such a great experience at All American Ford, Jamie Thalor and the rest of the staff was very welcoming and helpful! Thank You Guys! More

Excellent service Couldnt say more about how professional & courteous this dealership was. Jamie Thalor & Dave Diorio went above & beyond to make sure all my needs wer Couldnt say more about how professional & courteous this dealership was. Jamie Thalor & Dave Diorio went above & beyond to make sure all my needs were met. They made leasing a vehicle a very pleasable experience. More

"Exceptional" customer service My experience at this dealership was exceptional in every aspect. From the moment I walked in the door to shop for a vehicle until the time that I d My experience at this dealership was exceptional in every aspect. From the moment I walked in the door to shop for a vehicle until the time that I departed in the afternoon, the experience was just outstanding! All staff members treated both my husband and I like royalty. Courteous, professional, prompt and friendly. This is the second time that we purchased a vehicle from this dealership. We specifically requested the assistance of Jamie Thalor, who was the salesperson that we worked with when we purchased our explorer in 2013. Jamie jumped through hoops to help us locate and purchase a beautiful preowned Ford Pick up Truck and a brand new Ford Focus! Jamie and Franki Pedi (Sales Mngr) both went out of their way to ensure that we received the best possible deal we could get on both vehicles! Nicole Pohlmeyer (Business Mngr) was awesome! Nicole processed the paperwork for both vehicle purchases in a timely, professional and friendly manner. The sales team even invited us to share their lunch with them! We couldn't have been more satified with the excellent customer service that we received from the entire team at All American Ford in Oldbridge, NJ. More

I wouldn't recommend them to my worst enemy. Horrific !!!! is the only way to describe the service department. Dishonest would be another. Technicians that don't know what they're doing and mana Horrific !!!! is the only way to describe the service department. Dishonest would be another. Technicians that don't know what they're doing and management that covers it up...... DO NOT trust this place. If your vehicle brakes down in front of All American, get out and push it far, far, away or you will regret it. More

Outstanding Out of all the vehicles I have bought this was by far the most professional car dealership I have ever dealt with. It was a stress free environment wi Out of all the vehicles I have bought this was by far the most professional car dealership I have ever dealt with. It was a stress free environment with the sales team and the finance manager being extremely knowledgable and courteous. The was no pressure and was the easiest and fastest auto purchase I have ever done. More

Very helpful Courteous, friendly, not at all pushy and paid attention to our needs. Gave me a choice of colors (haven't had that). I recommend it. Courteous, friendly, not at all pushy and paid attention to our needs. Gave me a choice of colors (haven't had that). I recommend it. More

Excellent Experience! I had done a lot of research, knew what I wanted and what it was going to take to get a vehicle. I walked in and met Jon Z, 2h 30m later I drove my 20 I had done a lot of research, knew what I wanted and what it was going to take to get a vehicle. I walked in and met Jon Z, 2h 30m later I drove my 2013 Certified Pre Owned Explorer. Nicole and Joe were fantastic, the Explorer is amazing. If you need a Ford or Subaru I strongly recommend you go to All American in Old Bridge you will be glad you did. More