All American Chrysler Jeep Dodge Ram of Odessa

Unacceptable customer service To whom it may concern, As a resident of Odessa TX for 32 + years I recently just experienced the most unprofessional service while dealing with a c To whom it may concern, As a resident of Odessa TX for 32 + years I recently just experienced the most unprofessional service while dealing with a car dealership. My 2014 Jeep Grand Cherokee passenger side air-conditioner was not working properly, vehicle was dropped off on June 28th I clearly understood it may take some time for repairs to be made. During the 12 days my vehicle was at All American Dodge my wife would call to check on the status of the vehicle, numerous times she would be transferred to the service department and nobody would answer nor return her phone calls, on one occasion when she was able to speak with a representative she was told " the tech working on your vehicle is not in today and nobody else will know what the status is". This unacceptable service continued for 12 days. I guess this is acceptable to All American Dodge because the service department manager would not return our phone calls either. (I do not know a name because we could never contact him/her). Service techs name was Jose T. he is the most impolite person I have ever worked with next to the dispatcher who answers the phone. On July 9th 2015 I took possession of my vehicle and much to my surprise the air-conditioning is still not working properly. Needless to say I am astonished! Will I go back NO. Is the vehicle under warranty YES. I would rather void the warranty and pay for it myself then step foot in your facility again. However my wife called the Dodge dealer in Andrews TX and explained our situation and they will look at the vehicle on July 29th. She was told this is an everyday event. Odessa residents calling for service because obviously Odessa All American Dodge does not offer a service department. So we will be in a rental for another 20 days and out the expense because Odessa All American Dodge has failed me and has FAILED Dodge. Please see that this complaint is sent to the highest power with your company I would be glad to have a visit with them. More

great. Took the truck in for and oil change, the service personnel was very polite and the hole experience was worth the wait for my vehicle service. I like Took the truck in for and oil change, the service personnel was very polite and the hole experience was worth the wait for my vehicle service. I like the after hrs oil change. More

Lousy uninformed service department!! I went to the dealers website and made an appointment to fix my ac in my jeep. Made appointment 3 days ahead of time and received an email confirmatio I went to the dealers website and made an appointment to fix my ac in my jeep. Made appointment 3 days ahead of time and received an email confirmation of my appointment. Take off work early and arrive at my appointment time. First 30 minutes no one could find me in their system. They stated they didn't know you could make an appointment online. They decided they couldn't help me at this time and I would have to make another apointment, miss work, and come back. During this workers were running around looking for keys to serviced vehicles . I wasn't the only one in there that was not a happy camper More

Very helpful and very assertive. Very attentive, and knowledgeable. These people have helped me tremendously within this past month. I would defiantly recommend this place to anybody Very attentive, and knowledgeable. These people have helped me tremendously within this past month. I would defiantly recommend this place to anybody that is looking for a car. More

Service department!!! The say their vehicles are certified!! Horrible service!!! Our vehicle has been there for 3 weeks and not been touched! Constantly driving up there because they DO NOT RETURN CALLS! Do NOT Horrible service!!! Our vehicle has been there for 3 weeks and not been touched! Constantly driving up there because they DO NOT RETURN CALLS! Do NOT BUY FROM THEM! They are ridiculous and horrible at what they do! They lied to us about our vehicle and I do not wish this horrible service on anyone! Now they want my money for a car I don't even have right now! Get my freakin vehicle fixed!!! I've been on hold I'm not sure how many times and no one answers! Wish I had my old vehicle back and never ever messed with these idiots!!! More

Paint warranty work Went to this dealership to get a paint issue looked at. The warranty administrator looked at the vehicle and took pictures. Everything was submitted Went to this dealership to get a paint issue looked at. The warranty administrator looked at the vehicle and took pictures. Everything was submitted for approval and was approved. Never received a call back after several attempts. Got nowhere with service, the warranty administrator, GSM nor the GM. Was told point blank from the GM that people who purchase their vehicle there get faster service than those who do not. Going to take my vehicle elsewhere and let another dealership get paid for the warranty work. If that is how they treat customers for this type of work, I can only imagine how they treat their own customers. Maybe their corporate office should be made aware of how they do business More

Great experience Salesman Mark exceeded all my expectations. Gave me a great deal on my car and dealership was great. Everyone I dealt with, was nice and made my exp Salesman Mark exceeded all my expectations. Gave me a great deal on my car and dealership was great. Everyone I dealt with, was nice and made my experience pleasant. More

Terrible dealership I have attempted to deal with these people several different times. I have been ignored, blown off, and most recently been told to go in to have a rec I have attempted to deal with these people several different times. I have been ignored, blown off, and most recently been told to go in to have a recall in the rear end looked at. The service writer told me they did not have time to look at it, and should let it break down before I bother with it. This dealership is making me think of buying a ford. More

The best Rizzo has gone above and beyond - it has been a pleasure dealing with him since I purchased my new car in October. He truly cares for his customers Rizzo has gone above and beyond - it has been a pleasure dealing with him since I purchased my new car in October. He truly cares for his customers satisfaction well after the papers are signed. Absolutly amazed at his customer service and dedication. Thank you sir ~ Josie More

Pleasantly Surprised I am a first time buyer with no "buyers remorse", thanks to Brian. He took time to listen to what I had to say and made the experience of purchasing m I am a first time buyer with no "buyers remorse", thanks to Brian. He took time to listen to what I had to say and made the experience of purchasing my new Dodge Ram 1500 Lone Star edition 2015 pick up a memorable one. He provided me with great customer service, I will highly recommend Brian to anyone looking to buy a new vehicle looking for someone to take time to answer all your questions. Thanks Brian, best wishes! More