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Alexandria Toyota
Alexandria, VA
620 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 620 reviews
December 27, 2023
We had a great experience with Alexandria Toyota. Ted was fantastic. He was very kind, personable, professional and responsive to our every need and reached out to us over the thanksgiving holiday wh Ted was fantastic. He was very kind, personable, professional and responsive to our every need and reached out to us over the thanksgiving holiday when other dealers did not have time for us. When we arrived to pick up the car he had everything ready so things went very smoothly and efficiently. Even after we got the car home I had questions and he answered them in a very timely manner. I would definitely buy another toyota from Ted but hopefully this one will last a long time! More
by Yvonne
Employees Worked With
Do not know Jim Brotherton but worked with Ted and Van
December 20, 2023
The salesman was very professional and put NO pressure on us. Sale for the person who offered the "add-ons" after we'd decided to buy the car. The same again for the person who did our financing. In every us. Sale for the person who offered the "add-ons" after we'd decided to buy the car. The same again for the person who did our financing. In every case, they told me quickly what they were offering and when I said I wasn't interested, they said OK and moved on w/o any argument. More
by Bugme
Employees Worked With
Eric
December 05, 2023
Jack Taylor Alexandria Toyota is very friendly and competent, with good customer relations. Every time I come here, I am satisfied. competent, with good customer relations. Every time I come here, I am satisfied. More
by mauricemeiakwa
November 23, 2023
I bought the RAV4 Hybrid from Alexandria Toyota. The experience was painless from start to finish. I had reached out via the website to confirm availability and Ted Yohannes answered my email right The experience was painless from start to finish. I had reached out via the website to confirm availability and Ted Yohannes answered my email right away and was willing to answer any questions or concerns I had. I set an appointment for a few days later. Ted made sure that I was completely happy and when I thought my trade-in was low, Ted went back to get me a higher value. Pedram in finance was also great and extremely helpful. I never felt any pressure and was extremely happy with my experience. Alexandria Toyota is a great dealership. More
by Av
Employees Worked With
Ted Yohannes, Pedram Harjarpour
November 21, 2023
Our experience was easy and and stress free. Jaime Cardona was very friendly and knowledgeable and Pedram the finance specialist was quick and very professional made the process very smooth. We Jaime Cardona was very friendly and knowledgeable and Pedram the finance specialist was quick and very professional made the process very smooth. We got an excellent car and a great rate. More
by Katherinem28
Employees Worked With
Jaime Cardona
November 13, 2023
very nice and the best service for the customer thank you so much for your service. so much for your service. More
by getachowenyew
Employees Worked With
November 13, 2023
The service was fine but, several weeks after I visited their business, they mistakenly charged me for the work done to another car. I spent several months trying to get a refund to no avail. Now my credit their business, they mistakenly charged me for the work done to another car. I spent several months trying to get a refund to no avail. Now my credit card company is disputing the charge on my behalf. Go somewhere else. More
by sbparker3198
Employees Worked With
November 13, 2023
Have had great interaction with sales staff ( in 2022 Jim Brotherton) when purchasing cars three different times. My experience with Simpy Behl in the service department has been great. I have a lot Jim Brotherton) when purchasing cars three different times. My experience with Simpy Behl in the service department has been great. I have a lot of confidence in her service advice. More
by DuchessII
