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Alexandria Toyota

Alexandria, VA

4.6
626 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 626 reviews

July 15, 2024

The staff and manager of service repairs is extremely friendly, professional, knowledgeable and attentive. Excellent customer service, which sadly is not common in many places of business these days so I More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Alexandria Toyota responded

Carlos, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Alexandria Toyota.

July 15, 2024

It was great on all counts I had no problems be I am waiting for my second key no one should spend 53,000 grand and have to wait for a key don't have keys don't sale the car so I'm just waiting More

by Ty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Macie Zawisza sold me a carwith not I liked his salesmanship
Jul 15, 2024 -

Alexandria Toyota responded

Hello Ty, thank you; we appreciate your feedback!

July 15, 2024

Service was excellent. Communication consistent. Recommendations solid. Personal contact outstanding. I felt totally taken care of and my car respected and treated with More

by drehm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sempy.
Jul 17, 2024 -

Alexandria Toyota responded

Hello Drehm, thank you; we appreciate your feedback!

July 02, 2024

Just purchase d a 2025 Camry, my 4th vehicle from this dealership. Always a pleasure to work with Eric C. - he's straight-up and no xx. I had one issue I wanted checked and the service dept. squeezed me More

by nvanormalguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric C sold me the car NOT Jim Brotherton, whoever he is. Roy in Service - couldn't have been more friendly or helpful. He helped me understand some of the car's complicated safety and electronics, that the manual doesn't really do well.
Jul 03, 2024 -

Alexandria Toyota responded

Hello, thank you for sharing your positive experience! And we appreciate your honest feedback.

June 28, 2024

Alexandria Toyota is outstanding in all areas. I am, driving the fifth car that I bought new from them. Each trade was a car driven over 150,000 miles one over 200,000 All serviced by them. More

by sandynieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service , M. Manrique
Jun 28, 2024 -

Alexandria Toyota responded

Hello Sandy, Thank you for taking the time to let us know how we did. We hope you have a great day!

June 22, 2024

I’ve been onto the service department since 2008 and the service is impeccable! My service advisor is Simpy and she’s outstanding! More

by Brown8441
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Simpy
Jun 22, 2024 -

Alexandria Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Alexandria Toyota. Thank you for your review, and being a loyal customer!

June 19, 2024

Great customer service and professional atmosphere, sales department. Sam is one of the best sales representatives I met. Your business is blessed to have great person like Sam More

by Mohamed.ali12321
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Demessie
Jun 21, 2024 -

Alexandria Toyota responded

Hello Mohamed, your satisfaction is our top priority. Thank you for your feedback!

June 14, 2024

Hue Van and Mohammad Debeer were highly professional and if not for them a sale would not have been possible. More

by carlos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hue Van, Mohammad Debeer
Jun 15, 2024 -

Alexandria Toyota responded

TCarlos, thank you for taking the time to let us know how we did. We hope you have a great day!

June 11, 2024

They are considerate and aim to please. Been going 45 years and purchased 3 cars! More

by suehenriquespayne
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby, Chris Hazzard
Jun 12, 2024 -

Alexandria Toyota responded

Hello, your satisfaction is our top priority. Thank you for being a loyal customer!

June 04, 2024

I take my 2010 Corolla to Alexandria Toyota and always have good service. The service folks are friendly and upfront with needed repairs and costs. More

by pirateskigirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept. Everyone was great
Jun 05, 2024 -

Alexandria Toyota responded

Thank you for taking the time to let us know how we did! We are thrilled to hear your visit was up to your standards and we appreciate your loyalty. Take care and we look forward to seeing you next time!

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