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Alexandria Toyota
Alexandria, VA
646 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 646 reviews
January 06, 2025
Excellent experience for me. The level of updates about the vehicle undergoing repairs following an accident was first class. Customer care is at another level. Well done Simpy B The level of updates about the vehicle undergoing repairs following an accident was first class. Customer care is at another level. Well done Simpy Behl, the manager who handled everything for me. More
by Chibamba
December 31, 2024
They were very helpful when I was in the process to find a new car a new car More
by aimari2
Employees Worked With
December 31, 2024
GREAT EXPERIENCE with parts & sales! Ken went out of his way to provide exceptional service & Tommy provided superior service in the service department. Their attention to detail, profes Ken went out of his way to provide exceptional service & Tommy provided superior service in the service department. Their attention to detail, professionalism, & kindness won my business! More
by ToyotaVA
Employees Worked With
Tommy Perrell & Ken
December 26, 2024
Regina was very friendly and professional. She kept me informed from the delivery of parts to completion of work on my truck. Also, the lady in the rental office was very friendly. She kept me informed from the delivery of parts to completion of work on my truck. Also, the lady in the rental office was very friendly. More
by ineztime2
Employees Worked With
Regina
November 25, 2024
Poor response to phone calls and text messages. Total frustration. Delivery date not promise at a crucial time when we needed a car for transportation. Total frustration. Delivery date not promise at a crucial time when we needed a car for transportation. More
by Dat Chu
Employees Worked With
William Ozpeker
November 15, 2024
We have worked for months trying to resolve issues regarding a vehicle we purchased from this dealership. Response has been unsatisfactory and individuals there including management have made promise regarding a vehicle we purchased from this dealership. Response has been unsatisfactory and individuals there including management have made promises they have not been willing to make good on. Has been a disappointment from square one. More
by tnifong58
Employees Worked With
jorge miranda
November 15, 2024
Bought a vehicle from out of state (North Carolina) so entire transaction was done online and by phone. Did not receive proper documents or a temp tag to get vehicle registered. Has been 3 weeks and had entire transaction was done online and by phone. Did not receive proper documents or a temp tag to get vehicle registered. Has been 3 weeks and had to call 4 times and leave voice mails (none were returned) before finally speaking to someone (Brianna Grimes) who could assist us. She was helpful and promised to get us what we needed. Hopefully this will end what has been a very frustrating experience. More
by tnifong58
Employees Worked With
Jorge Miranda
September 21, 2024
It was an excellent experience. All the dealer staff were very cooperative and helpful. I can rate them all as excellent—many thanks. All the dealer staff were very cooperative and helpful. I can rate them all as excellent—many thanks. More
by mikitinaseyoum
Employees Worked With
