Alexandria Toyota
Alexandria, VA
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Jenny is my service advisor, and she is wonderful! I came in thinking I might need new brakes and new tires, but she explained that all were good for now, and that I would probably need new tires aft I came in thinking I might need new brakes and new tires, but she explained that all were good for now, and that I would probably need new tires after another 5,000 miles. I have purchased 3 vehicles from this dealership, and had them all serviced here. I've never had a negative experience. More
Outstanding staff, service and selections. My family and I stop by Alexandria Toyota to look at the 2024 RAV4 Hybrid and were greeted by Frank Mayhew. I was upfront with Frank and he basically My family and I stop by Alexandria Toyota to look at the 2024 RAV4 Hybrid and were greeted by Frank Mayhew. I was upfront with Frank and he basically took care of all of my needs. It normally takes a considerable amount of time to look at a car, get an appraisal, and get the price you want to pay. This was a seamless process to include financing. Imad Alkadi treated my family and I like family and got us in and out. Frank, Imad and the customer service rep who went over all of the protection plans were all top-shelf and made our Alexandria Toyota experience a very pleasant one. Thank you all! More
It took a little longer to make the reservation than I would have liked. It was easier when we just called in. it was a busy day, but everyone greeted me with kindness and humor. I came in for an oil c would have liked. It was easier when we just called in. it was a busy day, but everyone greeted me with kindness and humor. I came in for an oil change and a brake job. After a much shorter wait than I expected, I got my car back, being told that a brake job was absolutely not necessary at this time. Everything was great! Tom knows my car and me. He takes good care of us both. More
I didn't expect everything to go as smoothly as it did. I felt very lucky to have been assigned to Mechanic Tommy who kept me up to the hour of what was happening and what to expect. I valued that very ver I felt very lucky to have been assigned to Mechanic Tommy who kept me up to the hour of what was happening and what to expect. I valued that very very much. I do NOT have the ability to give an opinion on price comparison. I always expect it to be high cost. But again, I appreciated the courtesy and pleasantness shown to Me by Tommy and the phone operator. MBF More
Fantastic customer service and support! Everyone was amazingly helpful and kind. Zero hassle while looking for a new Tundra, gave me a great deal and I was out the door quick with my new tr Everyone was amazingly helpful and kind. Zero hassle while looking for a new Tundra, gave me a great deal and I was out the door quick with my new truck. More