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Alexandria Toyota

Alexandria, VA

4.6
626 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 626 reviews

August 25, 2024

Jenny is friendly and provided outstanding service as an Advisor. She listened to my issues with the SUV, and recommended what service should be performed to prevent future major maintenance. When I have More

by Faithashton3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
Aug 31, 2024 -

Alexandria Toyota responded

Thank you for your high praise of your recent experience with Jenny. We pride ourselves on providing op notch service like Jenny did, and it means a lot when our customers recognize our dedication. We hope to help you again if you need anything in the future. Take care!!

August 19, 2024

I would like to thank Tommy Perrell in the Service Department for helping me resolve a problem with my 2011 Camry that I purchased recently. More

by Karen Gordon
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Perrell
Aug 23, 2024 -

Alexandria Toyota responded

Karen, thank you for your review! We will be sure to share your kind words with Tommy. Take care!

August 08, 2024

Today I needed to leave my vehicle for maintenance and solve a little detail. My Service Coordinator; Thomas, was not there yet because I arrived early. James jumped into action and helped me to register More

by Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 10, 2024 -

Alexandria Toyota responded

Marie, we are so happy to read such a great review about Alexandria Toyota! Thank you!

July 29, 2024

I always feel confident in the service on my car, now 12years old. Gerry was an d now Manny is my service rep.. I am so happy to wor with m Manny. He is quick to respond if anything other than reg.servi More

by atina02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny
Jul 31, 2024 -

Alexandria Toyota responded

Hi Atina, first we would like to say thank you for being a loyal customer. We are very happy to have provided you with such a positive experience!

July 26, 2024

Friendly staff and have purchased three Toyota's from them. Service staff is outstanding. My wife has also purchased cars there. More

by johnhagaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny
Jul 30, 2024 -

Alexandria Toyota responded

Hello, thank you for sharing your positive experience!

July 22, 2024

Un buen servicio la verdad de primero no me atendían talves por la apariencia pero si valió la pena me hicieron bien el servicio gracias lo Recomiendo More

by Ever Banegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Alexandria Toyota responded

Hola Ever, te agradecemos que te hayas tomado el tiempo de dejarnos estos comentarios. Nos disculpamos por no haber sido notado cuando llegó por primera vez, lo tomaremos en consideración. Gracias de nuevo por tu reseña.

July 19, 2024

The salesperson I worked with was knowledgeable about the vehicles. He understood what I was looking for and didn't push at all. I was able to get exactly what I wanted with little fuss. In fact, I went in o More

by BRD
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maverick Moreno
Jul 19, 2024 -

Alexandria Toyota responded

Hello, thank you; we appreciate your feedback!

July 19, 2024

They were excellent in dealing with me and excelling, and I thank them for this treatment. More

by saadbouh231
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2024 -

Alexandria Toyota responded

Hello, thank you so much for the positive review!

July 16, 2024

Have tried two days in a row to reach the Service department. All three phone calls resulted in a recording saying "we cannot take your call right now and please leave a message". Very poor service!! More

by Swissstone
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Brotherton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenny
Jul 16, 2024 -

Alexandria Toyota responded

We are sorry you are having trouble getting through. Would you mind sharing the number that you are dialing so that we can investigate further? We can also be reached at 571-303-1418 or 703-684-0700. Thank you for your patience while we try to resolve the issue.

July 15, 2024

So happy about the service recently provided by Jenny Kirby. She was positive, exceedingly professional, and courteous. She made my service appointment go well and communicated everything. More

by L Hannah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenny Kirby
Jul 17, 2024 -

Alexandria Toyota responded

Hi Hannah, we are very happy to have provided you with such a positive experience!

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