Alexandria Toyota

Great customer service I recently had car service on my Land Cruiser. My problem wasn’t exactly fixed the first time through, but the service staff stood tall and did the r I recently had car service on my Land Cruiser. My problem wasn’t exactly fixed the first time through, but the service staff stood tall and did the right thing by me. They got me back on the road by reacting to my angst in a professional service oriented way. They clearly want me as a longtime customer and I am happy to oblige. More

Great Experience! Sales team and Finance team were exceptional. As a woman, I am always skeptical about how I will be treated in the world of cars; not here! My questio Sales team and Finance team were exceptional. As a woman, I am always skeptical about how I will be treated in the world of cars; not here! My questions were patiently answered. I went in to check out my options and walked out with just the car I had in mind. Alexandria Toyota is terrific. Thank you Kevin and Cindy! More

Who do you trust with your safety? Have you ever been concerned whether the inspection, service and repair of your vehicle was actually completed after you leave the service department? Have you ever been concerned whether the inspection, service and repair of your vehicle was actually completed after you leave the service department? Were they done properly? Completely? Is your vehicle safe? Have you ever thought about what would happen if the vehicle you purchased ever rusted out underneath its beautiful exterior? Would you lose your investment? Would the vehicle suspension literally come apart in pieces while you are speeding down the highway? Would periodic inspections at a Toyota dealership's service department prevent these tragedies? Would you certainly be safe if you specifically took your vehicle to the dealership and asked for an inspection of your vehicle's frame because you see rust underneath? Check this out: I took my 40,000-mile Tacoma to Jack Taylor’s Alexandria Taylor due to severe corrosion that was jeopardizing the safe operation of the vehicle, and would lead to failure of the suspension components in the near future. The vehicle had an outstanding recall to address the widespread problem of rust eating through the frames of Toyota trucks. Several days after I dropped the vehicle off, I received a phone call from Sami, the service advisor, telling me that the vehicle had passed the corrosion inspection of the frame, and that they did no work related to this recall. They did complete another recall related to corrosion of the spare tire lift mechanism. After a week at the service department of Jack Taylor's Alexandria Toyota, I had my beautiful Tacoma back under my feet, driving down the highway. Certified safe and problem-free, Right? Follow along: Fortunately, I drove the Tacoma to an independent auto service shop and dropped it off for an oil change. Shortly afterwards, I received a phone call from the owner requesting I return immediately while the vehicle was on the lift. The mechanic showed me all of the rusted components under the vehicle, and tried as calmly as possible to give me my first close-up view straight through the paper-thin walls of the vehicle's frame. The frame had disintegrated right at the point where the leaf spring for the rear axle attached to the frame. I could stick my fingers through the gapping hole, surrounded by paper-thin rusted steel. The independent service shop didn’t even take time to complete the oil change. The shop owner was too concerned for the situation, and suggested I contact Toyota immediately. If it weren’t for the independent service shop, I could have been a casualty, and caused a serious collision on the highway. With only 40,000 miles on this mostly garage-kept vehicle, I am really disappointed with the metals used in vital components. In addition to the frame, many other components underneath the truck are rusted out including the gas tank shield, and other safety related components such as the rear step bumper and side step-rail attachments. The side step-rails are literally corroding off the vehicle. A common problem with Toyota trucks, but maybe an isolated incident at Jack Taylor's Alexandria Toyota? The fact that the rotten frame passed Jack Taylor’s inspection, despite my serious concerns and pleas for assurance, has resulted in many sleepless nights and destroyed my confidence in the integrity and quality of the Toyota ownership experience. Add to that, my last visit to Jack Taylor's Alexandria Toyota was to take my truck for a periodic service before leaving for a 3-month, cross-country business trip. I had an early appointment, and dropped the vehicle off well before the appointment. I returned that evening to find that the vehicle had not been touched. The service manager said they didn’t have time to change the oil and make the checks necessary for the inspection. I told him I must have the vehicle to leave very early in the morning. He made it crystal clear that Jack Taylor’s Alexandria Toyota had a very busy service department and that my inconvenience was not uncommon in their business. It's easy to assume that spending the additional money to have your vehicle serviced at your local Toyota dealership guarantees quality, and is erring on the side of safety. Surely Toyota mechanics know best and will return your vehicle in the best and safest condition? Decide for yourself. More

Friendly and efficient! Eas to schedule appointment and very efficient set up. Though all contact was by phone I still felt the service representative was focused on my vehi Eas to schedule appointment and very efficient set up. Though all contact was by phone I still felt the service representative was focused on my vehicle and how to get it back into top condition. No hassle and great results. More

The Best Customer Service Alexandria Toyota is a great place to buy a car and have it serviced! I was introduced to Paul Sonnhalter by a friend who told me he was the best! Alexandria Toyota is a great place to buy a car and have it serviced! I was introduced to Paul Sonnhalter by a friend who told me he was the best! I called him Monday afternoon for a power window that wouldn't go up or down and he fit me in quickly on a very busy day and fixed the problem. If' that's not service, I don't know what is! Thanks, Paul! More

Customer service I admire his pacience, advice, and good aprocach while I and other customers arrived there. I was confident that my problem would be solved when I wa I admire his pacience, advice, and good aprocach while I and other customers arrived there. I was confident that my problem would be solved when I was giving him my key. And it is solved. Please keep on. Thank you so much. More

customer service I would like to say thank you for service advisor Mohammed is the best man .he is kind and friendly. He is advise me the best thing to do my car by r I would like to say thank you for service advisor Mohammed is the best man .he is kind and friendly. He is advise me the best thing to do my car by reasonable price More

Great Customer Service I've been coming to this dealership for service since I purchased my 2009 4 Runner on August 2009. My most recent visit was last month (August 2015) I've been coming to this dealership for service since I purchased my 2009 4 Runner on August 2009. My most recent visit was last month (August 2015) with Ms. Simpy Behl. Ms. Behl is the only service advisor that I would deal with. She is friendly, courteous, and always keeps me in the loop with the status of my vehicle. I recently purchased another vehicle and I am really going to miss her assistance. Fortunately, I have a family member that owns a Toyota and I have told him to please keep Ms. Behl in mind when service is required. KEEP UP THE GREAT WORK SIMPY!!! PS - I would have left a review but for some reason I have not been receiving the customer service survey for Ms. Behl after my last visits. Thanks again...Lisa Winston More

PROFESSIONALISM I HAD A VERY GOOD EXPERIENCE WITH THE CUSTOMER SERVICE I RECEIVED. THIS IS MY VERY FIRST TIME TO THIS LOCATION AND I AM VERY PLEASE WITH MY INTERACTIO I HAD A VERY GOOD EXPERIENCE WITH THE CUSTOMER SERVICE I RECEIVED. THIS IS MY VERY FIRST TIME TO THIS LOCATION AND I AM VERY PLEASE WITH MY INTERACTIONS. More

Great Service I had a water pump problem with my 2008 RAV4 that was covered by warranty. Paul in the service department kept me apprised of the repair and handled I had a water pump problem with my 2008 RAV4 that was covered by warranty. Paul in the service department kept me apprised of the repair and handled all of the warranty paperwork effortlessly. Outstanding service. More