Alexandria Toyota

Dangerous error Usually Jack Taylor's Alexandria Toyota's service is excellent. This time they made an error that could have been disastrous. After rotating my tires, Usually Jack Taylor's Alexandria Toyota's service is excellent. This time they made an error that could have been disastrous. After rotating my tires, the technician failed to tighten the lug nuts on my left front wheel. The day after the service, I drove from DC to Raleigh, NC. The wheel began to make a bad thumping sound when I arrived in the Raleigh area. If I hadn't stopped at a tire service, the wheel could have fallen off while I was doing 75 on route 85. Lucky me, lucky Alexandria Toyota. More

Very helpful staff! Especially, Mr.Jim Brotherton! Greetings! I leased through Xchange Leasing-a New 2015 Toyota Prius, especially for its mileage. Mr.Jim Brotherton and other staff were greatly helpf Greetings! I leased through Xchange Leasing-a New 2015 Toyota Prius, especially for its mileage. Mr.Jim Brotherton and other staff were greatly helpful. Thanks! More

I wrote it on the first page - exceptionally. This is my third Toyota Camry LE from Jack Alexandria. I'm not good with computers so when I saw the first page I wrote my review there. Both Gary R This is my third Toyota Camry LE from Jack Alexandria. I'm not good with computers so when I saw the first page I wrote my review there. Both Gary Rogers and Darrin Porter were exceptional. More

Exquisite Customer Service Customer service was exquisite. I was treated like one of the top VIP members. Both Louis Costley and Mikael Holt, the Financial Service Manager, went Customer service was exquisite. I was treated like one of the top VIP members. Both Louis Costley and Mikael Holt, the Financial Service Manager, went above and beyond to work things out for me. They were detailed and truthful about the entire process. Hands down, I would refer anyone to Alexandria Toyota and more specifically, go see Louis Costley and Mikael Holt. They were the BEST! By far one of the best places you could ever go to purchase your car! More

Jack Taylor Toyota is Great So glad that we got the recommendation to work with Gary Rogers in sales. Michael in financing was a pleasure as well. Will happily recommend them and So glad that we got the recommendation to work with Gary Rogers in sales. Michael in financing was a pleasure as well. Will happily recommend them and the service team in general (always professional and quick here!) More

Really, I am very happy with Toyota . MR Kenny Rogers great Really, I was very happy with Toyota and MR Kenny Rogers was very nice with us . Also, MR George Jermstad help us to feel relax during get the car an Really, I was very happy with Toyota and MR Kenny Rogers was very nice with us . Also, MR George Jermstad help us to feel relax during get the car and MR Darrin Porter helpful ,So I would like to thank you for all with excellent service . More

Excellent. Kevin Cox was excellent as a dealee.I had purchases a 2010 Yaris and then a week later I decided I wanted a newer model of the Yaris. I called Kevin Kevin Cox was excellent as a dealee.I had purchases a 2010 Yaris and then a week later I decided I wanted a newer model of the Yaris. I called Kevin and ttold him and I came out and got a 2012 Y aris with no problem. Van was also excellent wi t giving me an affordable payment and I left very,very happy. I love Jack Taylors Toyota. I Have purchased three cars from you and will never go to any other Toyota dealership.Love You Gloria Hackman R.N. More

Repeat Buyer I purchased my first vehicle, which was a 2002 Toyota Camry through Alexandria Toyota in 2005. My salesman, Jim Brotherton, made my experience the bes I purchased my first vehicle, which was a 2002 Toyota Camry through Alexandria Toyota in 2005. My salesman, Jim Brotherton, made my experience the best ever for a first timer! Recently, when it was time to purchase a new vehicle there was no doubt that I would be returning to Alexandria Toyota. I was so excited to see that Jim still worked at the dealership! He helped me with my newest purchase, which is a 2010 Toyota Camry, and the service received was the same as it was 10 years ago! Jim is very personable and shows care and concern for his customers and their needs. That goes a long way in my book! Kudos to you Jim!!!! More

Excellent Customer Service Best car buying experience ever! The sales manager took his time and helped me get exactly what I wanted. The process was easy and I love my new vehic Best car buying experience ever! The sales manager took his time and helped me get exactly what I wanted. The process was easy and I love my new vehicle. More

A great car buying experience Our first car buying experience and was Jack Taylor was recommended by family. All in all, our fears weren't realized as the process was respectful, c Our first car buying experience and was Jack Taylor was recommended by family. All in all, our fears weren't realized as the process was respectful, courteous and thoughtfully explained every step of the way. No hard sells, no pressure and we felt fully comfortable the entire time. Eric was a pro - but kind - no pressure, and took a great deal of time with us - never rushing us to make a decision with considerate followup as well. Shop and buy with confidence! More