Alexandria Toyota

Horrible!!!!!! About a week ago, I went to Jack Taylor's toyota alexandria dealership for a routine service. I supposedly serviced the car for free since I had a "co About a week ago, I went to Jack Taylor's toyota alexandria dealership for a routine service. I supposedly serviced the car for free since I had a "complementary routine service" offered by Toyotacare, offered for a new toyota owners up until 25K miles. They handed me the service order invoice and I reviewed the invoice , and it showed that all the routine service , "including oil change have been done." A day after I left the dealership, shockingly, I noticed that the oil looked as dark as a soil, because they haven't changed it. I reviewed the complementary offer brochure and other print-outs I was given at the time I bought the car. It is explicitly stated in the printouts that "toyotacare will provide all the routine services up until 25K miles at no cost to you" The service schedule was also clearly stated as every 5k miles routine service including oil change. So, I went back to this dealership a week after and explained my concerns, particularly why they lied to me on the invoice stating that they changed the oil. But everyone I spoke from the attending reps/ Mohammed/ up to the supervisor/Chris/ kept throwing bogus informations that aren't consistent with the vehicle manual and toyotacare complimentary offer service schedule. They also have dishonored the complementary offer, so they asked me to pay for the oil change. They gave me a bunch of reasons that aren't explicitly stated on the complimentary offer to avoid any claims. This isn't just the first time I have been cheated with these guys. I also had horrible experiences at this location with my other car. But I just kept going there since it is too close to my home. The bottom line is, If you happen to come to this location ,ESPECIALLY with a foreign accent, seeking for service of any kind, you are on the WRONG place!!!! I would suggest you better think twice before you dump your valuable asset in to their hand. More

Jack Taylor Toyota Service I purchased my Highlander in 2009 from Carmax in Maryland. I've had all of my service performed at Jack Taylor Toyota in Alexandria. Simpy my servic I purchased my Highlander in 2009 from Carmax in Maryland. I've had all of my service performed at Jack Taylor Toyota in Alexandria. Simpy my service representative is awesome. She provides amazing service and I will not take my vehicle to anyone else at the dealership. The dealership has an area for me to telework while my car is being serviced. They have a two nice waiting areas, one with a television and another without (peace and quiet for reading). The cashier is open late so if you get off after work 5PM, you can still get your vehicle. If you are looking for a dealer that you can trust to service your vehicle... give Jack Taylor Toyota try. More

THe best in town See Gerry in the service department.He is there to walk you through the process.There are never any surprises.He keeps you informed,and only advises y See Gerry in the service department.He is there to walk you through the process.There are never any surprises.He keeps you informed,and only advises you on your car needs.I take all three of my cars to Gerry More

It was great. I always go to this dealer because they have knowledgeable representatives. In addition, they take care of the vehicle after they get the customer inf I always go to this dealer because they have knowledgeable representatives. In addition, they take care of the vehicle after they get the customer informed by what his/her car needs. In general, I don't need to make an appointment to get my car serviced. More

Excellent Services...................................................I've coming here for years for my Toyota Services. The Services and Personals are very fr Services...................................................I've coming here for years for my Toyota Services. The Services and Personals are very friendly. I come every time for service on my Toyotas. Thanks for you Friendly Services More

Exceptional service Came in for oil change and Sam the service advisor notice I needed an state inspection and further more my breake and roter needed to be changed and h Came in for oil change and Sam the service advisor notice I needed an state inspection and further more my breake and roter needed to be changed and help me get a new floor mats. An exceptional service I don't think I am going back to spring field Toyota. More

Exceptional Service Advisors I have all my servicing done at Jack Taylor Toyota. The service advisors are personable and they keep one apprised of any present or future concern a I have all my servicing done at Jack Taylor Toyota. The service advisors are personable and they keep one apprised of any present or future concern and the associated cost. Mr. Manriquez Rivera is especially good at this, and I try to schedule with him any work to be done. I own a Solara and a Tacoma; the Solara is 15-years old, and the Tacoma has 385,000 miles on it. These guys are good. The one drawback, if you wait on the premises for work to be completed, is the constant CNN feed on the television instead of a more popular news network. More

Dealer mistakes do not go un-noticed I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes mad I've been coming here for years for my 2007 Toyota Prius. When bringing it in for an oil change and VA State Inspection, there were some mistakes made as to whether or not my car passed inspection. The chapter ended with my car passing inspection but the story did not. Toyota made up for the incorrect initial assessment by giving me a free 100k check, car details, and headlight restoration - for free. I did not ask for any of these services, instead they insisted as a courtesy for their mistake and a thank you for being a loyal customer. The service was schedule less than a week later. They were even going to give me a fee rental for the day from the dealership but I declined because I did not need a second car. Joe was the Manager I worked with an he was FANTASTIC - informative, kind, concerned about me, and you can see he really cars about the reputation and service delivered by Jack Taylor's Alexandria Toyota/Scion. The gesture was very kind and my car looks fantastic. Thank you Toyota. More

Great Service and Personnel I love this dealership so much that I by-pass Toyota Dealerships in MD and travel to VA. The service personel is very knowledgeable and readily able I love this dealership so much that I by-pass Toyota Dealerships in MD and travel to VA. The service personel is very knowledgeable and readily able to answer any questions/charges you have. The mechanics have NEVER failed me/my vehicle. They are able to apprise me of repairs absolutely necessary as well as those that can wait because they know my travel activities (my vehicle must be ready for long-distance travel "at the drop of the hat"! I trust them! More

Excellence Car's Services. They were treating me nicely and friendly. They always make the excellence services for my vehicle. That made me feel assured and happy when their job They were treating me nicely and friendly. They always make the excellence services for my vehicle. That made me feel assured and happy when their job is done for my car. More