Alexandria Toyota

I see a lot of customer complaining. The technician let you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. More

Service 2014 Toyota 135,000 miles Your Tech replaced back brake light and light where tag on the back light bulb. The bulbs where only $5.28 I was charged $30.00 for labor at the bo Your Tech replaced back brake light and light where tag on the back light bulb. The bulbs where only $5.28 I was charged $30.00 for labor at the bottom of my service receipt. Labor fee changing bulbs was over priced something I could have done myself. Something that miner I will be taking care of myself. I know it did not take no. More than 5 or 10 minutes to replace bulbs. Total $35.28. Service Representative did not offer me any coupons there was a coupon for oil change service. Paid $17.95 oil Additive (1 115 BG Oil Additive) was this necessary for my car. My Tech was Thomas Perelman From now on I want the Service Tech to consultant with me before they Service my Car. Barbara Harkless More

Excellent Service and Quality you can Trust We have been bringing our Toyotas to Alexandria Toyota for over 20 years, and we have never been disappointed. Quality we can count on at reasonable p We have been bringing our Toyotas to Alexandria Toyota for over 20 years, and we have never been disappointed. Quality we can count on at reasonable prices. Recommend you build a relationship with your Service Representative. More

Excellent services. I called the agent Mr. Manrique Rivera to set an appointment for my car services, as usual Mr. Rivera provided an exceptional services. He explain to I called the agent Mr. Manrique Rivera to set an appointment for my car services, as usual Mr. Rivera provided an exceptional services. He explain to me recommendations for my car. Every time I go there I make appointment with Mr. Manrique Rivera. More

Beware letting them check your brakes in package deal. Jack Taylor Toyota checked my brakes as an unnamed item in a "deal" offered for the 30,000 mile tire rotation & oil change, new air filter that I sche Jack Taylor Toyota checked my brakes as an unnamed item in a "deal" offered for the 30,000 mile tire rotation & oil change, new air filter that I scheduled with estimated cost of $200.00. When the brakes were off, I was told a rear brake pad needed replacing, requiring new pads for both rear wheels. Jack Taylor Toyota then claimed they had to "machine" the rotors - total cost $320.00. New rotors would have been far cheaper. Manager said he would give me a discount when I questioned costs. The total bill - $634.00. The "Discount" was $50 that applied to any bill over $500. I seriously caution other customers. More

Great Services, I’m very satisfied with the job doing in my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job More

Brought me car in for a software update on Friday without an appointment. Although very busy, everything was done to make sure I had it that same day! an appointment. Although very busy, everything was done to make sure I had it that same day! More

Professial and Efficient I live in MD, less than 10 miles from a Toyota Dealership/Service Center. Because Jack Taylor is professional, doesn't have you waiting all day, and I live in MD, less than 10 miles from a Toyota Dealership/Service Center. Because Jack Taylor is professional, doesn't have you waiting all day, and the employees are friendly, I drive to VA to have work done on my vehicle. Christian is the person that takes care of me and he is AWESOME! More

Great Service! What a great team at Jack Taylor's Toyota. I am so pleased to have Jerry again with my new to me - 2010 RAV 4 after years with him with our Prius. Wha What a great team at Jack Taylor's Toyota. I am so pleased to have Jerry again with my new to me - 2010 RAV 4 after years with him with our Prius. What a great experience and I always feel comfortable that my car is safe and well cared for. More

outstanding service! Been going to JTAT for service since moving to Virginia in 2016. I've had nothing but Outstanding service from both the service rep, Labaron Hawkins, Been going to JTAT for service since moving to Virginia in 2016. I've had nothing but Outstanding service from both the service rep, Labaron Hawkins, and his team. He has always been upfront about repairs & costs, never any surprises. Highly recommended team and dealer for your vehicle needs! More