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Alexandria Toyota

Alexandria, VA

4.6
620 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 620 reviews

July 09, 2020

Dealership is close and convenient. Nadar was awesome. What an asset you have with him. Your whole service advisor staff seemed to be friendly and attentive. Your Porters need some help. Major help. Espec More

by edwardpayne14
Recommend Dealer
Yes
Employees Worked With
Nadar in Service
Jul 20, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about your recent Service experience with Nader. He is truly an asset and does an outstanding job of taking care of our customers. We appreciate your valued feedback to help us improve and look forward to seeing you next time. ~~Laura Smith: Customer Relations Manager-703-778-3802

July 01, 2020

They have a great operation going, I’ve brought my car here for four years now after buying it here as well. I would definitely recommend. More

by matthewjhodgkins
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about your experience with us. We value you as our customer and look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

June 30, 2020

Came to service to take care of recall notice & also had my tires inspected and rotated. I discovered a couple days later that one of the hubcaps was not in all the way (rear tire drivers side). Now I have More

by Disappointed
Recommend Dealer
No
Employees Worked With
Service
Jul 09, 2020 -

Alexandria Toyota responded

I am very sorry to hear about your recent Service experience. That is not the level of service we aim to provide our customers and I would like the opportunity to personally address your concerns. At your earliest convenience, please contact me directly for further assistance at 703-778-3802. Thank you for being a valued member of the Alexandria Toyota family and I look forward to speaking with you soon. ~~Laura Smith: Customer Relations Manager

Jul 10, 2020 -

Disappointed responded

Thank you for addressing the issue & explaining that the pegs inside the hub cap can get damaged from a pebble, pothole, or any number of things. Thank you for ensuring the hubcap was on securely. Very professional!

June 13, 2020

Great service! I feel like I have a personal concierge in the maintenence dept at Toyota in the name of Simpy. I can reach her directly, and my phone is linked to he More

by lanceclark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simpy
Jun 15, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Service experience with Simpy. She is truly dedicated in providing her customers with exceptional service during every visit. We appreciate you taking the time to share your valued feedback and we look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

March 17, 2020

Great Customer Service Jerry has been our Service Writer since we purchased our Highlander in 2017. We request him specifically because he is always courteous and friendly More

by kaycee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gerdes
Mar 18, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Service experience with Jerry. We value your continued business and look forward to servicing your Highlander for a lifetime. ~~Laura Smith: Customer Relations Manager-703-778-3802

February 22, 2020

We had a great experience buying a car from Sangar Rahimi. He was very knowledgeable about the full range of Toyota offerings, responded to all of our calls and emails very quickly, and was very pati More

by low75
Recommend Dealer
Yes
Employees Worked With
Sangar Rahimi
Feb 27, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Sales experience with Sangar. Your satisfaction is our top priority and we look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

February 19, 2020

I see a lot of customer complaining. The technician let you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. More

by alcides
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Service experience. Our Toyota trained technicians thoroughly check your vehicle during each service to ensure it continues to run well. Please do not hesitate to contact us if you need any assistance and we look forward to seeing you on your next visit. ~~Laura Smith: Customer Relations Manager*703-778-3802

February 05, 2020

Service 2014 Toyota 135,000 miles Your Tech replaced back brake light and light where tag on the back light bulb. The bulbs where only $5.28 I was charged $30.00 for labor at the bo More

by Sassylady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Perrell Jr.
Feb 13, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about you recent Service experience with Tommy. Our Certified Toyota Technicians are trained to recommend services and safety recommendations to keep your vehicle running in top shape. If you have any questions regarding the services performed on your vehicle, please contact me directly at 703-778-3802. We value you as our customer and look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager*703-778-3802

January 22, 2020

Excellent Service and Quality you can Trust We have been bringing our Toyotas to Alexandria Toyota for over 20 years, and we have never been disappointed. Quality we can count on at reasonable p More

by Terry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Gerdis
Jan 23, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share your valued feedback about your past Service visits. We appreciate your continued business and value you as a loyal member of the Alexandria Toyota family. ~~Laura Smith: Customer Relations Manager*703-778-3802

December 11, 2019

Excellent services. I called the agent Mr. Manrique Rivera to set an appointment for my car services, as usual Mr. Rivera provided an exceptional services. He explain to More

by rdsu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manrique Rivera
Dec 13, 2019 -

Alexandria Toyota responded

Thank you for taking the time to share about your recent Service experience with Manny. We appreciate your continued business and look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager*703-778-3802

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