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Alexandria Toyota

Alexandria, VA

4.6
620 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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3750 Richmond Hwy

Alexandria, VA

22305

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Showing 620 reviews

November 04, 2020

Regina White is awesome and completed my service quickly, updated me at intervals with competence and a smile! I totally recommend her service to all clients. More

by Irenefly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina White
Nov 04, 2020 -

Alexandria Toyota responded

Thank you for the awesome feedback reflecting your experience with Regina. She is a wonderful asset and truly does a great job of taking care of our customers. We appreciate your continued business and look forward to assisting you next time. Laura Smith: Customer Relations Manager-703-778-3802

November 03, 2020

Regina White is fabulous she is smart friendly and customer service oriented. Her estimates were right on. Tanks you The waiting are was the perfect temp and the seats although very low for a tall More

by cebalka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Regina White
Nov 04, 2020 -

Alexandria Toyota responded

That is awesome to hear and we appreciate your valued feedback. Please let us know if we can be of any assistance with your future vehicle needs. Laura Smith: Customer Relations Manager-703-778-3802

September 30, 2020

This was a simple 5000 mile checkup with no problems identified. As usual Mr Rivera was friendly and courteous and service was performed in a timely fashion. More

by KatT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Rivera
Oct 09, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Service visit with Manny. Our staff is dedicated to ensure you receive the best experience and we look forward to assisting you next time. Laura Smith: Customer Relations Manager-703-778-3802

September 25, 2020

Excellent Service Why 25 words I I I I I I I I I I I I I I I I I I I i More

by Kryder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mohammed
Oct 05, 2020 -

Alexandria Toyota responded

That is awesome to hear and we value your continued loyalty to Alexandria Toyota. Let us know if we can be of any assistance and we look forward to seeing you next time. Laura Smith: Customer Relations Manager-703-778-3802

September 09, 2020

The service manager is the Conductor! He has the experience to get the job done ! There is no problem to big for him to solve. The service team is STUPENDOUS , FAST, and above all they are Knowledg More

by jpharmacist1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Simpy Behl
Sep 14, 2020 -

Alexandria Toyota responded

Thank you for the awesome feedback reflecting your recent experience. Our team is dedicated to provide excellent service and we look forward to assisting with your future vehicle needs. Laura Smith: Customer Relations Manager-703-778-3802

September 01, 2020

Cannot thank Jim enough for helping with the purchase of my new 4Runner! It truly could not have been a better experience and I highly recommend Jim when looking for your next car. -Alina More

by amiturbe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 20, 2020

I truly enjoy the professional service on how Jack Taylor's Service Department take care of my RAV4 SUV. I am confident with their technician who knows what to do to keep my SUV in great shape. The p More

by mcraechancie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amad,
Aug 24, 2020 -

Alexandria Toyota responded

That is awesome to hear and we appreciate your loyalty to Alexandria Toyota. Thank you for taking the time to share your experience and we look forward to servicing your RAV4 for a lifetime. Laura Smith: Customer Relations Manager-703-778-3802

August 11, 2020

Fast, affordable service from the best service team I’ve ever experienced. Jack Taylor Toyota has been taking care of my Prius since I bought it in 2006. Excellent!! More

by ViddyD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My entire service team.
Aug 11, 2020 -

Alexandria Toyota responded

That is awesome to hear and we appreciate your valued feedback. Our staff is truly dedicated to ensure our customers have an excellent experience and we look forward to servicing your Prius for a lifetime. Laura Smith: Customer Relations Manager-703-778-3802

July 24, 2020

Outstanding I had an easy, efficient, and hassle-free buying experience, due directly to Sangar Rahimi, who was extremely kind, sincere, and professional to work More

by Cabishop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sangar Rahimi
Aug 03, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about your recent Sales experience with Sangar. At Alexandria Toyota, we believe that good service sells cars, and we look forward to assisting with your future vehicle needs. Laura Smith: Customer Relations Manager-703-778-3802

July 15, 2020

Excellent Service, Service Manager Jack Taylor Alexandria Toyota has been an Excellent dealership when it comes to purchasing New Toyotas, and servicing our Toyota vehicles. I have had More

by JebbMobile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nader K.
Jul 20, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your experience with Nader. Our staff is truly dedicated in providing exceptional to our customers and we look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

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