Alexandria Toyota

HORRIBLE CUSTOMER SERVICE! Reached out in interest to a 2018 accord touring and James reached out to me! Advised him of my situation, and what my interest were! Reading the reviews I was already skeptical 2018 accord touring and James reached out to me! Advised him of my situation, and what my interest were! Reading the reviews I was already skeptical of reaching out cause I see they don’t treat customers right, but gave it a chance! I told James I wanted to see a bill of sale before I submit my application! He seemed so helpful(at first) and stating” we do our best to help our customers!” LIESSS! Stated he would get me a bill of sale over so I can see the numbers, never bothered! Sent ANOTHER text stating hey haven’t received anything, no response! So finally get a text from James stating he attempted to call and text but went to voicemail(LIES) I have Verizon, and never missed a call. So Tuesday morning started the process again with the application, ended up needing a high down payment. I asked if my mother co signed would that work! He responded yes it should work, however my mother wanted a bill of sale. FINALLY received a bill of sale, and my mother and I re filled out the application, only to find out 2 hrs later, I get a text from James the car sold! So basically you all ran my mothers credit KNOWING the car was sold or selling, and made hard inquiries!!! My mother is PISSED, and definitely reaching out to her attorney to see what could be done! because A, the vehicle was in process of a deal, and the fact they STILL RAN HER CREDIT to other banks knowing this, is illegal! SO no this dealership is horrible!!! I see why their Google reviews are so horrible!!! More

The best vehicle purchase experience ever!! Mickey and Kenny went out of their way to accommodate me when I didn’t feel comfortable going into the dealership and the whole experience was quick and easy! Kenny went out of their way to accommodate me when I didn’t feel comfortable going into the dealership and the whole experience was quick and easy! MIckey even delivered my van to me an hour away! Definitely recommend!! More

In the past, service has typically been good, but my recent experience has changed my mind and I don’t plan to return. I was presented with a very high bill for brakes (I only went in for an oil change recent experience has changed my mind and I don’t plan to return. I was presented with a very high bill for brakes (I only went in for an oil change and state inspection). My father was an auto mechanic, and he told me there are other options, which I told to my representative, but he said they do not do those options. I will not be getting my brakes done there. I also had to wait for 2.5 hours - for an oil change and state inspection. Lastly, when it was finally time to get my car back, I was not allowed to get my car myself (even though my car was right there). I had to watch a guy who did not know how to dry my car almost wreck it and when I received my car, my EZPass had been removed from my windshield and I could not put it back up. They had somehow ripped it from the windshield in a way that had damaged the adhesive. Oh, and not to forget. I noticed my car key had been removed from the rest of my keys, which includes my house keys, and they were left on the front seat of my unlocked car that was in the parking lot. More

Jenny Kirby and her team at Jack Taylor's Alexandria Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Maryland to get my service done, and even saved me money at the end. They fixed all the issues and confirmed that I definitely needed new brakes! One of the best service teams I have worked with over the years. The service department is why I will consider purchasing my next new vehicle at Jack Taylor's. More

Wonderful and fast service. Highly recommend. They got me in quickly for my problem and the service was friendly and competent. I will be returning. me in quickly for my problem and the service was friendly and competent. I will be returning. More

My Camry was due for an oil change when the low air pressure light came on. All tires were over 30# so I figured it was the sensor. I took it to Gerry at Jack Taylor. He has always treated me right. Af pressure light came on. All tires were over 30# so I figured it was the sensor. I took it to Gerry at Jack Taylor. He has always treated me right. After the oil change there was no additional charge. The tires just needed a bit more air. I like the multi-point safety check with most service. John I. Arlington VA More

They always want me to pay to fixe my car while a have warranty. The finance manager forced me to sign for extend warranty. I refused but he put it. I lose my time to go back there to cancel it. WORSE MAN warranty. The finance manager forced me to sign for extend warranty. I refused but he put it. I lose my time to go back there to cancel it. WORSE MANAGEMENT. Also, they didn't tell me that my car was stolen before I bought it, and I can't find low car insurance. I will never ever recommend someone to this store. More

Simpy is the best and always takes great care of me and my car. I always feel I'm getting accurate information and genuine service. my car. I always feel I'm getting accurate information and genuine service. More

Fraud! They created a credit card account in my name for a downpayment while I agreed to put down payment in terms of check or cash. But they did approve a credit card without my knowledge just to get a com a downpayment while I agreed to put down payment in terms of check or cash. But they did approve a credit card without my knowledge just to get a commission from the lender. Even they didn't tell me how much is the interest rate of the credit card. More

Discriminating with non-US citizens. Farther Damaged my car. Lying on their promises. Careless of the spreed of infection. No value for your money. No customer care. Not recommended car. Lying on their promises. Careless of the spreed of infection. No value for your money. No customer care. Not recommended More