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Alexandria Toyota
Alexandria, VA
626 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 626 reviews
April 11, 2022
I searched on TruCars. com for a 2022 4Runner and immediately received a response from Kenney Rogers. He mentioned that he had one arriving in several weeks and that if I wa com for a 2022 4Runner and immediately received a response from Kenney Rogers. He mentioned that he had one arriving in several weeks and that if I wanted it then I should place a reserve on it immediately. Kenney kept me updated regularly on the vehicle's status and when it arrived he contacted to let me know it was in. I appreciate that he picked me up at my office which is in the Pentagon City area and that I was able to drive my new 4Runner home that same day. I plan to buy again from him a Rav4 for my wife when I am are ready to make this future purchase. Thank you. More
by 4Runner Fan
Employees Worked With
Kenney Rogers
April 09, 2022
Great service from Eric! This is the fourth vehicle we have purchased from Jack Taylor and we wouldn’t go anywhere else. They do a lot for the community as well which is a b This is the fourth vehicle we have purchased from Jack Taylor and we wouldn’t go anywhere else. They do a lot for the community as well which is a big part of why we like them so much! More
by SBolte
Employees Worked With
Eric Watt
April 09, 2022
Working with Alexandria Toyota was a very positive experience. In this post-covid era with shipping delays, microchip and other parts shortages, it is much harder to purchase a new vehicle. I had to experience. In this post-covid era with shipping delays, microchip and other parts shortages, it is much harder to purchase a new vehicle. I had to reserve a future production vehicle. The dealership and the sales representative, Eric Watt were outstanding in keeping me informed on the progress with my vehicle. When my vehicle arrived, they, and in particular, Eric Watt, made it ready with all the paper work in order, so taking delivery was a pleasure. I would and will recommend them to anyone I know that is considering a new vehicle.. More
by salmnmd
Employees Worked With
Eric Watt
April 09, 2022
Eric was awesome to work with. He was super helpful and honest. I highly recommend him! He was super helpful and honest. I highly recommend him! More
by Crystal M.
Employees Worked With
March 16, 2022
Had a very negative experience with jack taylor's alexandria toyota. Called the dealership and the salesman I spoke to said they could factory order me the model that I was interested in. After drivi alexandria toyota. Called the dealership and the salesman I spoke to said they could factory order me the model that I was interested in. After driving to the dealership and sitting down with a different salesman, which told me the same thing, I thought I ordered the car I wanted and put my deposit down. After checking a couple of weeks later and speaking to an actual manager, I was informed that the sales consultant I had worked with misinformed me (read lied to me) and that the dealership was unable to factory order me a car. The manager ultimately took the blame for the experience but it didn't seem like he understood the level of misinformation that the dealership was spreading on numerous occasions. Definitely will not be shopping here again. Also, they charge a bogus freight charge fee on top of the standard delivery fee. Be aware. More
by ba459
Employees Worked With
Daniel Paulio
July 06, 2021
HORRIBLE CUSTOMER SERVICE! Reached out in interest to a 2018 accord touring and James reached out to me! Advised him of my situation, and what my interest were! Reading the reviews I was already skeptical 2018 accord touring and James reached out to me! Advised him of my situation, and what my interest were! Reading the reviews I was already skeptical of reaching out cause I see they don’t treat customers right, but gave it a chance! I told James I wanted to see a bill of sale before I submit my application! He seemed so helpful(at first) and stating” we do our best to help our customers!” LIESSS! Stated he would get me a bill of sale over so I can see the numbers, never bothered! Sent ANOTHER text stating hey haven’t received anything, no response! So finally get a text from James stating he attempted to call and text but went to voicemail(LIES) I have Verizon, and never missed a call. So Tuesday morning started the process again with the application, ended up needing a high down payment. I asked if my mother co signed would that work! He responded yes it should work, however my mother wanted a bill of sale. FINALLY received a bill of sale, and my mother and I re filled out the application, only to find out 2 hrs later, I get a text from James the car sold! So basically you all ran my mothers credit KNOWING the car was sold or selling, and made hard inquiries!!! My mother is PISSED, and definitely reaching out to her attorney to see what could be done! because A, the vehicle was in process of a deal, and the fact they STILL RAN HER CREDIT to other banks knowing this, is illegal! SO no this dealership is horrible!!! I see why their Google reviews are so horrible!!! More
by charlc1
April 05, 2021
The best vehicle purchase experience ever!! Mickey and Kenny went out of their way to accommodate me when I didn’t feel comfortable going into the dealership and the whole experience was quick and easy! Kenny went out of their way to accommodate me when I didn’t feel comfortable going into the dealership and the whole experience was quick and easy! MIckey even delivered my van to me an hour away! Definitely recommend!! More
by aprilmpk
Employees Worked With
Mickey and Kenny
January 27, 2021
In the past, service has typically been good, but my recent experience has changed my mind and I don’t plan to return. I was presented with a very high bill for brakes (I only went in for an oil change recent experience has changed my mind and I don’t plan to return. I was presented with a very high bill for brakes (I only went in for an oil change and state inspection). My father was an auto mechanic, and he told me there are other options, which I told to my representative, but he said they do not do those options. I will not be getting my brakes done there. I also had to wait for 2.5 hours - for an oil change and state inspection. Lastly, when it was finally time to get my car back, I was not allowed to get my car myself (even though my car was right there). I had to watch a guy who did not know how to dry my car almost wreck it and when I received my car, my EZPass had been removed from my windshield and I could not put it back up. They had somehow ripped it from the windshield in a way that had damaged the adhesive. Oh, and not to forget. I noticed my car key had been removed from the rest of my keys, which includes my house keys, and they were left on the front seat of my unlocked car that was in the parking lot. More
by dnaxplr
Employees Worked With
Christian and I don’t know the name of the guy who almost wrecked my car
January 27, 2021
Jenny Kirby and her team at Jack Taylor's Alexandria Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Toyota did a great job on my last service of my Prius. They provided me with a detailed list of what I needed, a loaner for the day since I came from Maryland to get my service done, and even saved me money at the end. They fixed all the issues and confirmed that I definitely needed new brakes! One of the best service teams I have worked with over the years. The service department is why I will consider purchasing my next new vehicle at Jack Taylor's. More
by vfschmale
Employees Worked With
