Alexandria Toyota

Great service! I feel like I have a personal concierge in the maintenence dept at Toyota in the name of Simpy. I can reach her directly, and my phone is linked to he I feel like I have a personal concierge in the maintenence dept at Toyota in the name of Simpy. I can reach her directly, and my phone is linked to her directory of her customer's names so she knows when she picks up that it is about one of our three Toyotas that I bought at her dealership. She is extremely helpful assessing what might be needed and/or helpful in terms of maintenence requirements...and always in a personable and value-concious manner. Will keep us coming back instead of considering other maintenence or repair options! Lance Clark More

Great Customer Service Jerry has been our Service Writer since we purchased our Highlander in 2017. We request him specifically because he is always courteous and friendly Jerry has been our Service Writer since we purchased our Highlander in 2017. We request him specifically because he is always courteous and friendly and communicates issues or concerns clearly. He doesn't try to convince us of service not needed and always lets us know what to expect or what to watch for in upcoming service maintenance checks. More

We had a great experience buying a car from Sangar Rahimi. He was very knowledgeable about the full range of Toyota offerings, responded to all of our calls and emails very quickly, and was very pati Rahimi. He was very knowledgeable about the full range of Toyota offerings, responded to all of our calls and emails very quickly, and was very patient with us a we considered our options. During the negotiation process, he was very effective in helping us to decide what we wanted and in getting us an excellent deal. More

I see a lot of customer complaining. The technician let you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. More

Service 2014 Toyota 135,000 miles Your Tech replaced back brake light and light where tag on the back light bulb. The bulbs where only $5.28 I was charged $30.00 for labor at the bo Your Tech replaced back brake light and light where tag on the back light bulb. The bulbs where only $5.28 I was charged $30.00 for labor at the bottom of my service receipt. Labor fee changing bulbs was over priced something I could have done myself. Something that miner I will be taking care of myself. I know it did not take no. More than 5 or 10 minutes to replace bulbs. Total $35.28. Service Representative did not offer me any coupons there was a coupon for oil change service. Paid $17.95 oil Additive (1 115 BG Oil Additive) was this necessary for my car. My Tech was Thomas Perelman From now on I want the Service Tech to consultant with me before they Service my Car. Barbara Harkless More

Excellent Service and Quality you can Trust We have been bringing our Toyotas to Alexandria Toyota for over 20 years, and we have never been disappointed. Quality we can count on at reasonable p We have been bringing our Toyotas to Alexandria Toyota for over 20 years, and we have never been disappointed. Quality we can count on at reasonable prices. Recommend you build a relationship with your Service Representative. More

Excellent services. I called the agent Mr. Manrique Rivera to set an appointment for my car services, as usual Mr. Rivera provided an exceptional services. He explain to I called the agent Mr. Manrique Rivera to set an appointment for my car services, as usual Mr. Rivera provided an exceptional services. He explain to me recommendations for my car. Every time I go there I make appointment with Mr. Manrique Rivera. More

Beware letting them check your brakes in package deal. Jack Taylor Toyota checked my brakes as an unnamed item in a "deal" offered for the 30,000 mile tire rotation & oil change, new air filter that I sche Jack Taylor Toyota checked my brakes as an unnamed item in a "deal" offered for the 30,000 mile tire rotation & oil change, new air filter that I scheduled with estimated cost of $200.00. When the brakes were off, I was told a rear brake pad needed replacing, requiring new pads for both rear wheels. Jack Taylor Toyota then claimed they had to "machine" the rotors - total cost $320.00. New rotors would have been far cheaper. Manager said he would give me a discount when I questioned costs. The total bill - $634.00. The "Discount" was $50 that applied to any bill over $500. I seriously caution other customers. More

Great Services, I’m very satisfied with the job doing in my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job my car, thanks to Cristian Gutierrez for his service, was fast and accurate, Great Job More

Brought me car in for a software update on Friday without an appointment. Although very busy, everything was done to make sure I had it that same day! an appointment. Although very busy, everything was done to make sure I had it that same day! More