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Alexandria Toyota

Alexandria, VA

4.6
597 Reviews

3750 Jefferson Davis Highway

Alexandria, VA

22305

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Showing 597 reviews

September 25, 2020

Excellent Service Why 25 words I I I I I I I I I I I I I I I I I I I i More

by Kryder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mohammed, Jim Brotherton
Oct 05, 2020 -

Alexandria Toyota responded

That is awesome to hear and we value your continued loyalty to Alexandria Toyota. Let us know if we can be of any assistance and we look forward to seeing you next time. Laura Smith: Customer Relations Manager-703-778-3802

September 09, 2020

The service manager is the Conductor! He has the experience to get the job done ! There is no problem to big for him to solve. The service team is STUPENDOUS , FAST, and above all they are Knowledg More

by jpharmacist1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simpy Behl
Sep 14, 2020 -

Alexandria Toyota responded

Thank you for the awesome feedback reflecting your recent experience. Our team is dedicated to provide excellent service and we look forward to assisting with your future vehicle needs. Laura Smith: Customer Relations Manager-703-778-3802

September 01, 2020

Cannot thank Jim enough for helping with the purchase of my new 4Runner! It truly could not have been a better experience and I highly recommend Jim when looking for your next car. -Alina More

by amiturbe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
August 20, 2020

I truly enjoy the professional service on how Jack Taylor's Service Department take care of my RAV4 SUV. I am confident with their technician who knows what to do to keep my SUV in great shape. The p More

by mcraechancie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amad,, Jim Brotherton
Aug 24, 2020 -

Alexandria Toyota responded

That is awesome to hear and we appreciate your loyalty to Alexandria Toyota. Thank you for taking the time to share your experience and we look forward to servicing your RAV4 for a lifetime. Laura Smith: Customer Relations Manager-703-778-3802

August 11, 2020

Fast, affordable service from the best service team I’ve ever experienced. Jack Taylor Toyota has been taking care of my Prius since I bought it in 2006. Excellent!! More

by ViddyD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My entire service team. , Jim Brotherton
Aug 11, 2020 -

Alexandria Toyota responded

That is awesome to hear and we appreciate your valued feedback. Our staff is truly dedicated to ensure our customers have an excellent experience and we look forward to servicing your Prius for a lifetime. Laura Smith: Customer Relations Manager-703-778-3802

July 24, 2020

Outstanding I had an easy, efficient, and hassle-free buying experience, due directly to Sangar Rahimi, who was extremely kind, sincere, and professional to work More

by Cabishop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sangar Rahimi
Aug 03, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about your recent Sales experience with Sangar. At Alexandria Toyota, we believe that good service sells cars, and we look forward to assisting with your future vehicle needs. Laura Smith: Customer Relations Manager-703-778-3802

July 15, 2020

Excellent Service, Service Manager Jack Taylor Alexandria Toyota has been an Excellent dealership when it comes to purchasing New Toyotas, and servicing our Toyota vehicles. I have had More

by JebbMobile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nader K.
Jul 20, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your experience with Nader. Our staff is truly dedicated in providing exceptional to our customers and we look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

July 09, 2020

Dealership is close and convenient. Nadar was awesome. What an asset you have with him. Your whole service advisor staff seemed to be friendly and attentive. Your Porters need some help. Major help. Espec More

by edwardpayne14
Recommend Dealer
Yes
Employees Worked With
Nadar in Service
Jul 20, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about your recent Service experience with Nader. He is truly an asset and does an outstanding job of taking care of our customers. We appreciate your valued feedback to help us improve and look forward to seeing you next time. ~~Laura Smith: Customer Relations Manager-703-778-3802

July 01, 2020

They have a great operation going, I’ve brought my car here for four years now after buying it here as well. I would definitely recommend. More

by matthewjhodgkins
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
Jul 09, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about your experience with us. We value you as our customer and look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

June 30, 2020

Came to service to take care of recall notice & also had my tires inspected and rotated. I discovered a couple days later that one of the hubcaps was not in all the way (rear tire drivers side). Now I have More

by Disappointed
Recommend Dealer
No
Employees Worked With
Service
Jul 09, 2020 -

Alexandria Toyota responded

I am very sorry to hear about your recent Service experience. That is not the level of service we aim to provide our customers and I would like the opportunity to personally address your concerns. At your earliest convenience, please contact me directly for further assistance at 703-778-3802. Thank you for being a valued member of the Alexandria Toyota family and I look forward to speaking with you soon. ~~Laura Smith: Customer Relations Manager

Jul 10, 2020 -

Disappointed responded

Thank you for addressing the issue & explaining that the pegs inside the hub cap can get damaged from a pebble, pothole, or any number of things. Thank you for ensuring the hubcap was on securely. Very professional!

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