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Alexandria Toyota

Alexandria, VA

4.6
583 Reviews

3750 Jefferson Davis Highway

Alexandria, VA

22305

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Showing 583 reviews

August 11, 2020

Fast, affordable service from the best service team I’ve ever experienced. Jack Taylor Toyota has been taking care of my Prius since I bought it in 2006. Excellent!! More

by ViddyD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
My entire service team. , Jim Brotherton
Aug 11, 2020 -

Alexandria Toyota responded

That is awesome to hear and we appreciate your valued feedback. Our staff is truly dedicated to ensure our customers have an excellent experience and we look forward to servicing your Prius for a lifetime. Laura Smith: Customer Relations Manager-703-778-3802

July 24, 2020

Outstanding I had an easy, efficient, and hassle-free buying experience, due directly to Sangar Rahimi, who was extremely kind, sincere, and professional to work More

by Cabishop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sangar Rahimi
Aug 03, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about your recent Sales experience with Sangar. At Alexandria Toyota, we believe that good service sells cars, and we look forward to assisting with your future vehicle needs. Laura Smith: Customer Relations Manager-703-778-3802

July 15, 2020

Excellent Service, Service Manager Jack Taylor Alexandria Toyota has been an Excellent dealership when it comes to purchasing New Toyotas, and servicing our Toyota vehicles. I have had More

by JebbMobile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nader K.
Jul 20, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your experience with Nader. Our staff is truly dedicated in providing exceptional to our customers and we look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

July 09, 2020

Dealership is close and convenient. Nadar was awesome. What an asset you have with him. Your whole service advisor staff seemed to be friendly and attentive. Your Porters need some help. Major help. Espec More

by edwardpayne14
Recommend Dealer
Yes
Employees Worked With
Nadar in Service
Jul 20, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about your recent Service experience with Nader. He is truly an asset and does an outstanding job of taking care of our customers. We appreciate your valued feedback to help us improve and look forward to seeing you next time. ~~Laura Smith: Customer Relations Manager-703-778-3802

July 01, 2020

They have a great operation going, I’ve brought my car here for four years now after buying it here as well. I would definitely recommend. More

by matthewjhodgkins
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
Jul 09, 2020 -

Alexandria Toyota responded

Thank you for taking the time to share about your experience with us. We value you as our customer and look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

June 30, 2020

Came to service to take care of recall notice & also had my tires inspected and rotated. I discovered a couple days later that one of the hubcaps was not in all the way (rear tire drivers side). Now I have More

by Disappointed
Recommend Dealer
No
Employees Worked With
Service
Jul 09, 2020 -

Alexandria Toyota responded

I am very sorry to hear about your recent Service experience. That is not the level of service we aim to provide our customers and I would like the opportunity to personally address your concerns. At your earliest convenience, please contact me directly for further assistance at 703-778-3802. Thank you for being a valued member of the Alexandria Toyota family and I look forward to speaking with you soon. ~~Laura Smith: Customer Relations Manager

Jul 10, 2020 -

Disappointed responded

Thank you for addressing the issue & explaining that the pegs inside the hub cap can get damaged from a pebble, pothole, or any number of things. Thank you for ensuring the hubcap was on securely. Very professional!

June 13, 2020

Great service! I feel like I have a personal concierge in the maintenence dept at Toyota in the name of Simpy. I can reach her directly, and my phone is linked to he More

by lanceclark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simpy
Jun 15, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Service experience with Simpy. She is truly dedicated in providing her customers with exceptional service during every visit. We appreciate you taking the time to share your valued feedback and we look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

March 17, 2020

Great Customer Service Jerry has been our Service Writer since we purchased our Highlander in 2017. We request him specifically because he is always courteous and friendly More

by kaycee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Gerdes
Mar 18, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Service experience with Jerry. We value your continued business and look forward to servicing your Highlander for a lifetime. ~~Laura Smith: Customer Relations Manager-703-778-3802

February 21, 2020

We had a great experience buying a car from Sangar Rahimi. He was very knowledgeable about the full range of Toyota offerings, responded to all of our calls and emails very quickly, and was very pati More

by low75
Recommend Dealer
Yes
Employees Worked With
Sangar Rahimi
Feb 27, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Sales experience with Sangar. Your satisfaction is our top priority and we look forward to assisting with your future vehicle needs. ~~Laura Smith: Customer Relations Manager-703-778-3802

February 19, 2020

I see a lot of customer complaining. The technician let you know what your car needs. They don’t replace parts without asking you. I always bring my car to these dealer and they do an excellent job. More

by alcides
Recommend Dealer
Yes
Employees Worked With
Jim Brotherton
Feb 21, 2020 -

Alexandria Toyota responded

Thank you for the awesome review reflecting your recent Service experience. Our Toyota trained technicians thoroughly check your vehicle during each service to ensure it continues to run well. Please do not hesitate to contact us if you need any assistance and we look forward to seeing you on your next visit. ~~Laura Smith: Customer Relations Manager*703-778-3802

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