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Alexandria Toyota
Alexandria, VA
621 Reviews
Jack Taylor's Alexandria Toyota Scion was established in 1973 on Mt. Vernon Avenue in Alexandria, VA. Excellent customer service is our passion. We are 1 of only 4 Toyota dealers nationwide to have received Toyota's coveted "President's Award" every year since its inception in 1986. That's 30 years and counting! We truly believe that good service sells cars!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 621 reviews
August 04, 2023
Very pleased with the buying experience. Straightforward process. Sam, Pedram and Astrid were helpful and responsive throughout the process. Follow-up questions after purchase were also an Straightforward process. Sam, Pedram and Astrid were helpful and responsive throughout the process. Follow-up questions after purchase were also answered promptly. More
by Robbie
Employees Worked With
Sam Demissie; Pedram Hadjarpour; Astrid
August 04, 2023
Henok was a pleasure to work with! He was very accessible to speak with and helped me get the car I’d been waiting a long time for. He was very accessible to speak with and helped me get the car I’d been waiting a long time for. More
by rustygendall
July 18, 2023
Had car serviced at Alexandria Toyota. Thalia was my service advisor and did a great job assisting me. Kept me updated during the whole process. Will return for future service. Thalia was my service advisor and did a great job assisting me. Kept me updated during the whole process. Will return for future service. More
by rogerxhernandez
Employees Worked With
Thalia Cruz
July 12, 2023
I had a coupon but I was charged more than it's value that's sad that's sad More
by Lahmarabdella
Employees Worked With
July 10, 2023
It would have to be a very good deal to do buisness with again. Offered 90 day warranty but didn’t lay out details so when things went wrong they refused to help. Only thing they made sure to help w again. Offered 90 day warranty but didn’t lay out details so when things went wrong they refused to help. Only thing they made sure to help was when failed inspection which is only due to its the law and they have to make sure passes before can be sold. Rating Sales-8/10 Service-2/10 Management-8/10 Overall 6/10 at best In the end love the car and unfortunintly having to take care of some issues myself since they refuse to take care of so be extra cautious and look car over entirely to smallest detail before purchasing. More
by Tvreinhold7
June 30, 2023
Very kind and effective schedules Good work and it did not take longer than I thought, it only took less than an hour not take longer than I thought, it only took less than an hour More
by gracek703
June 27, 2023
Regina is an excellent service rep. I bring my car in for service since I purchased the 2015 Prius from Jack Taylor’s dealership. The service is always good and I am kept apprised of I bring my car in for service since I purchased the 2015 Prius from Jack Taylor’s dealership. The service is always good and I am kept apprised of the status of my car and the cost. Thanks. More
by Pat
Employees Worked With
Regina White
June 25, 2023
I've been a customer of Alexandria Toyota for over 20 years. I have purchased two Toyota Corolla's from them. I'm always treated with dignity and respect. I deal mostly with Mr. Manriquez River. He's alw years. I have purchased two Toyota Corolla's from them. I'm always treated with dignity and respect. I deal mostly with Mr. Manriquez River. He's always looking out for me. More
by roy.gaines
Employees Worked With
Manrequez Rivera
