Alan Webb Nissan

Never got the correct information. Lack of communication. Long wait time. Find other dealership. This one is just bad. Got a lemon car from them. Long wait time. Find other dealership. This one is just bad. Got a lemon car from them. More

I test drove some one's Leaf for only 5 minutes & wanted to know more about it since the driver was on a lease agreement & his deal sounded good. After making an inquiry over the internet a rep from wanted to know more about it since the driver was on a lease agreement & his deal sounded good. After making an inquiry over the internet a rep from Alan Webb contacted me for a test drive. My wife & I went in & viewed the lot with 72 Leafs on it, so there was plenty to choose from. We drove one for 1/2 hour & it was slick. Michael gave us rough ideas of lease agreements & they were so good that we nearly upgraded to the max without breaking a sweat. My wife picked the color & options. We went with a model SL that came with leather seats & a Bose sound system. The Leaf is very complex. It is pretty much a computer on wheels. Michael explained everything for about 5 hours. I came in knowing nearly nothing & left with an all electric "space ship on wheels". I didn't feel any pain & I left with no remorse. Financing had 2 bumps which cost me a little extra but it was nothing that would make me reconsider the deal. I've never leased a vehicle so what caught me by surprise is the industry standard that I wasn't aware of. Michael has taken his Leaf to Klamath Falls in one day which is a challenge I'm game for this Thanksgiving. Michael was great to deal with & I love the Leaf!! More

After 10 years, i decided to buy a new car, was following versa note, heard great things about this dealer and went there!!!, just wanted to see the car, didnt even drive the first day, everybody were so fri versa note, heard great things about this dealer and went there!!!, just wanted to see the car, didnt even drive the first day, everybody were so friendly, i asked questions and got answers , nothing cheesy , nothing uncomfortable, the next day, i gave them my offer , they said yes, told them any little changes when i get there i will walk out, they said nothing will change!, so i showed up, drove the car as much as i want to as a test then bought it.Why they kept their promise!! They changed my thoughts about car dealers, wish all of them are like this that we all could buy our cars with comfort and joy !! I love my car and know if i hear someone needs a car i will forward to them, thank you to all great team ahmet burak uster More

They didn't have my model in stock so "reserved" one on it way for me and had me sign paperwork with the payment terms. But since the actual lease paperwork was not signed, the price went "reserved" one on it way for me and had me sign paperwork with the payment terms. But since the actual lease paperwork was not signed, the price went up despite them saying I was "locked in". In retrospect it was just a trick to keep me from the competition. I ended up getting my car at a different Nissan dealership in the area, but the lease terms (set nationally by NissanUSA) had changed and cost me over a thousand bucks due to the 1-2 week delay caused by Alan Webb's bait and switch tactic. Won't be going back. More

I went to Alan Webb Nissan to lease a new Nissan Leaf. My experience couldn't have been better. Since it's an electric car, things are a little different with the Leaf, and there is a lot to learn about My experience couldn't have been better. Since it's an electric car, things are a little different with the Leaf, and there is a lot to learn about it. Joe was friendly and very knowledgeable, having owned a couple Leafs himself. He taught me everything I needed to know and more, and did it well. Pat was friendly and helpful when it came to closing the deal. He gave me the best price I could've expected. These guys are totally straight shooters, and Pat was up front about what he could and couldn't offer. All in all, I'm thrilled with my Leaf, and with the service I received at Alan Webb Nissan. I'd highly recommend these guys. More

I leased a new Leaf with Alan Webb Nissan and it was, by far, the best experience I have had with a car dealership. Tony was the person I did most of the work with online. There wasn't any of the usual high far, the best experience I have had with a car dealership. Tony was the person I did most of the work with online. There wasn't any of the usual high pressure stuff that I have encountered in the past with other dealers. He got me a deal that was much better than any of the other local dealerships and we did most of that online so I just had to show up to sign papers and drive off in my newly leased vehicle. When I arrived at the dealership there was not even a hint of "up-selling" and there were no surprises or the usual tactics to get me into a car I didn't want or need. Dave helped me fill out the paperwork for the lease and explained the process for me. All in all I would have no trouble recommending this dealership to friends and family and will definitely be heading back there for my next car. Alan Webb Nissan was a refreshing change from the usual dealership encounters and have renewed my faith in he car buying process. More

When I first used Alan Webb Mit the service advisor was Chris Patten and he was the nicest person to work with, now the advisor is Jason Cloquet and he is not at all friendly or accommodating. Today I wen Chris Patten and he was the nicest person to work with, now the advisor is Jason Cloquet and he is not at all friendly or accommodating. Today I went in for an oil change and I was told that my oil fill cap was broken and someone had glued it together, well I only take my car to 2 places and the other dealer was GMC Buick and no one said a thing. This was very strange to me some service tech had to break it and glue it back together and nothing was ever said to me and I told this to him and he didn't even make a move to contact the other dealer or comp me a new cap. Then I was told I had a broken hose and they didn't have one in stock I asked if he was going to tape it back together to hold until I could replace it and I was told well I've been driving with it broken so there was no reason. This is not the only time I've been helped by Jason and each time I wonder why I go back, well for the free oil changes. I also told Jason I was having issues with my sun roof and the drains and he didn"t even offer to take the air hose and clean it out. So I went into the GMC dealership to show them the oil cap and the first thing I was told is that they would reimburse me for it. I also told them about the sun roof drain and hose and what did he do but take my car and clean out the drain and tested it and woohoo all better, then he taped the hose for me and when I come back in he will just hook it for me at no charge, this is customer service. I know that a oil cap doesn't cost much but it's the principal. I take my car mostly to Alan Webb for service but not any more. More

Couldn't get the salesman to call back, kept getting the run around about striking a deal. Finally talked with the internet sales manager and made a deal over the phone, the process with him went well. Af run around about striking a deal. Finally talked with the internet sales manager and made a deal over the phone, the process with him went well. After the sale, getting the plates and registration has been a nightmare. They are completely incompetent. Submitted all necessary paperwork and followed up with them, problem is could never reach the finance people. Trip permit expired, was told to come and get a new one. Once there was told that they can't issue a new one. Called DMV, they said that they have received nothing from the dealer. Do not go to Allen Webb Nissan if you want a good experience, you have been warned. More

I told the sales person Dave exactly what I wanted. They had to have it brought from another dealership but they assured me it was the truck I wanted, a Frontier Pro-4X with the Luxury Package. Went to pic had to have it brought from another dealership but they assured me it was the truck I wanted, a Frontier Pro-4X with the Luxury Package. Went to pick it up the next day and they tried to low sell me???? It was a Pro-4X but not the luxury package. Song and dance, we can put leather in it, we never said leather to you. I declined and they said the drive grabbed the wrong one though the vin # was the same on the paper as the truck. They said they could have the right one in two days. Call in two days to confirm they have the right truck. They said yes but there was no truck when I got there. They even tried to say it was 50% my fault when I asked for my down payment back. Crazy! More

I pulled into the parking lot and a salesman came out and greeted us, he showed us around and i told him what i was looking for. after looking around i told them i was going to go look at their other lot acr greeted us, he showed us around and i told him what i was looking for. after looking around i told them i was going to go look at their other lot across town. The salesman went inside to get his card and came back out with his "boss". He was nice to start out with but insisted on showing me brand new cars when i said i wanted something new. He also would only show me one car at a time. after i said no to a small new car that was nothing like what i wanted he said he was going to grab another car. after 20 min of waiting i asked another worker if he new where he went and he said no. about 10 min after that he showed up without a car! and then wanted to walk around the lot. when i pointed to one i was interested in he said they would run the numbers and i said ok let me call my husband. at that point he freaked out telling me to come back after i talked to my fathers brothers uncle and proceeded to tell me that "this is Washington state you know that right?" and when i walked away he went inside and was yelling and cussing and put his fingers up to his head to act like he was shooting himself. I will never return to this dealership and would never recommend anyone to go there. More