Alan Webb Nissan

Totally incompetant! !!!! Took our 2013 Nissan Altima in for an oil change, when we got in the car we noticed that the kick panel on the frivers side was taken off and not !!!! Took our 2013 Nissan Altima in for an oil change, when we got in the car we noticed that the kick panel on the frivers side was taken off and not put back! They did that to check the cabin filter. If it wasn't for the fact that when we purchased the vehicle we bought the lifetime oil change package I would NEVER go near this dealer again!!!!! More

The staff was very capable, courteous and tmiemly. You took good care of my vehicle You took good care of my vehicle More

Post sale service was deplorable. AJ straight up lied and I will never come back or recommend your dealership. Absolutley trashy thing AJ did. AJ straight up lied and I will never come back or recommend your dealership. Absolutley trashy thing AJ did. More

Always exceptional auto service at Alan Webb Nissan! Eden Mederos did a fantastic job overseeing my auto service, including recommendations and support. Eden Mederos did a fantastic job overseeing my auto service, including recommendations and support. More

Service department personnel were polite. I have now visited the department twice in the recent past. It seemed like folks were quite busy. I really appreciated Curtis when he handled my ser I have now visited the department twice in the recent past. It seemed like folks were quite busy. I really appreciated Curtis when he handled my service needs. I hope he has advanced to a position he wants. More

Pushy, not seriously concerned about reasonably maintaining my vehicle. Try using scare tactics and tried upselling at every point possible. Would not take my car there. maintaining my vehicle. Try using scare tactics and tried upselling at every point possible. Would not take my car there. More

I have been trying to get my tire fixed twice so far. The first time I was called the last minute saying the technician all called out and have to reschedule and the second time I was told everything ok The first time I was called the last minute saying the technician all called out and have to reschedule and the second time I was told everything ok till we got there telling us we had to reschedule. There is definitely a communication issues between service and the rest of team. I had very good experience purchasing the car but very bad experience with service department and we questioned about the timing and communication issues with service guy Adam who got really offended instead of trying to fix the problem just told us to reschedule. This is very unprofessional ! We purchased the sales contract via you but it seems like service team had no clue what they were doing. More

I bought a used car from this dealership in July of 2022. It took them SIX MONTHS to get me my license plates and registration. Every time I called and spoke to a different person I got a different story as It took them SIX MONTHS to get me my license plates and registration. Every time I called and spoke to a different person I got a different story as to why it was taking so long. Turns out they had sold me a car they did not have a clear title to! The red tape involved to get it took them 6 months to sort out. The purchasing process was smooth but as soon as I wrote the check (in full) all good service stopped and I was given the runaround. Very disappointing. More

David in your service department is efficient and knowledgeable. He does not waste your time. The phone receptionist is most pleasant and welcoming . Great service!!!! knowledgeable. He does not waste your time. The phone receptionist is most pleasant and welcoming . Great service!!!! More

The service department was very friendly and easy to work with. They communicated very well and were on time. with. They communicated very well and were on time. More