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Alan Webb Nissan

Vancouver, WA

4.2
756 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

February 26, 2023

The staff was very capable, courteous and tmiemly. You took good care of my vehicle More

by laurajdubois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gail Tolar
Feb 27, 2023 -

Alan Webb Nissan responded

Laura, Thank you for taking the time to send a positive review; we strive here at Alan Webb Collision Center to make your visit a good experience. Here is to many more happy miles. Alan Webb Collision Center.

February 24, 2023

Post sale service was deplorable. AJ straight up lied and I will never come back or recommend your dealership. Absolutley trashy thing AJ did. More

by jeffvest90210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Henry Welley, AJ Huneidi
Mar 31, 2023 -

Alan Webb Nissan responded

After speaking, and meeting at the store to take care of the concerns; I believe all your concerns were resolved. If there is still an outstanding item we would love to hear from you and make sure we are providing you the best experience. I hope you are enjoying the vehicle and if there is anything you need please let me know. -AJ

February 06, 2023

Always exceptional auto service at Alan Webb Nissan! Eden Mederos did a fantastic job overseeing my auto service, including recommendations and support. More

by mikeard9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden Mederos
Feb 08, 2023 -

Alan Webb Nissan responded

Mike, thank you for your kind review; we are happy to pass along your comments to the team here at Alan Webb Nissan! We look forward to your next visit! Take care! Have a wonderful day! The Alan Webb Nissan Team

February 03, 2023

Service department personnel were polite. I have now visited the department twice in the recent past. It seemed like folks were quite busy. I really appreciated Curtis when he handled my ser More

by meloy7646
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden Mederos, Colby Kubicz
Feb 08, 2023 -

Alan Webb Nissan responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

January 27, 2023

Pushy, not seriously concerned about reasonably maintaining my vehicle. Try using scare tactics and tried upselling at every point possible. Would not take my car there. More

by Keepin it real
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Ahmadi
Feb 17, 2023 -

Alan Webb Nissan responded

We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We regret that you weren't satisfied with your experience. We hope you will give us another chance. Please call us at (360) 892-9004 so we can work towards a solution. Thank you and have a great day. The Alan Webb Nissan Team

January 24, 2023

I have been trying to get my tire fixed twice so far. The first time I was called the last minute saying the technician all called out and have to reschedule and the second time I was told everything ok More

by 2230424659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Ahmadi, Colby Kubicz
Feb 17, 2023 -

Alan Webb Nissan responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. The Alan Webb Nissan Team

January 24, 2023

I bought a used car from this dealership in July of 2022. It took them SIX MONTHS to get me my license plates and registration. Every time I called and spoke to a different person I got a different story as More

by sand
Recommend Dealer
No
Employees Worked With
Multiple employees
Jan 25, 2023 -

Alan Webb Nissan responded

We are sorry to hear about your experience and will take this as a opportunity to train and improve our internal processes as well as go over customer service experience with our staff to prevent this kind of experience. If you have a moment to tell me a little more about your experience I would like to hear from you. You can email me directly at ajh@alanwebbautogroup.com Thank you

January 14, 2023

David in your service department is efficient and knowledgeable. He does not waste your time. The phone receptionist is most pleasant and welcoming . Great service!!!! More

by editorpete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jan 17, 2023 -

Alan Webb Nissan responded

Thank you for your positive feedback about your experience. We take pride in serving our customers and hope to see you again soon! Sincerely, The Alan Webb Nissan Team

January 04, 2023

The service department was very friendly and easy to work with. They communicated very well and were on time. More

by HOUSERDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bo Shin, Jacob Dewester
Jan 12, 2023 -

Alan Webb Nissan responded

Hi Don , Thank you for taking the time to provide us with a review of your experience. I am pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon! Sincerely, The Alan Webb Nissan Team

Jan 13, 2023 -

Alan Webb Nissan responded

Don, your wonderful feedback and rating mean a lot to us. We sincerely thank you for the positive review, and look forward to seeing you again soon! Have a wonderful day! The Alan Webb Nissan Team

January 04, 2023

Recall Issue rear safety belts. Told me they needed to order the part. Received a call the next day the part was in. Then a couple of days later someone else called and said it wa More

by patty.hoyt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob
Jan 06, 2023 -

Alan Webb Nissan responded

Patty, our customers are our top priority, and it is concerning to read we didn’t meet your needs during your most recent visit. If you would like, please contact us at your earliest convenience so we may better understand what happened. We look forward to hearing from you. Sincerely, The Team at Alan Webb Chevrolet

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