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Alan Webb Nissan

Vancouver, WA

4.2
756 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

June 25, 2023

Everyone was very polite. The check in process was quick and painless and the price was very reasonable for a synthetic oil change. The warranty work on my seat heater/cooler More

by chrisato
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eden Mederos
Jun 28, 2023 -

Alan Webb Nissan responded

Hi Chrisato, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 05, 2023

Always professional! Appreciate the staff, experience and feel taken care of when I deal with this dealership More

by RCHATALAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Ahmadi, Garret Graham
Jun 07, 2023 -

Alan Webb Nissan responded

Hi Rchatalas, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 14, 2023

Hadley did an excellent job. Knowledgeable, good sales representation without being overly oppressive. She answered my questions and let the Frontier sell itself. Nice experienc More

by Bruce McManus
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Hadley Hinkle
May 17, 2023 -

Alan Webb Nissan responded

Hi Bruce Mcmanus, thank you so much for your positive comments about Alan Webb Nissan! We hope to be of service to you again in the future. Best wishes, Alan Webb Nissan

May 04, 2023

So far, my experiences have been nothing short of excellent! Staff and technicians have all been very personable as well. If anything comes up that needs attention, they let you know and provide yo More

by whideok
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden Mederos, Fadi Batroukh, Maddie Kellems
May 10, 2023 -

Alan Webb Nissan responded

Thank you for sharing your experience! We look forward to seeing you at your next service!

May 04, 2023

I called with several questions about my vehicle and the services the dealship offers. I spoke to Maddie on the phone and she was delightful. She answered all my questions thoroughly and had a fantastic att More

by BobBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Kellems
May 10, 2023 -

Alan Webb Nissan responded

Glad to hear you were well taken care of! We will be sure to share your review with the staff.

May 16, 2023 -

Alan Webb Nissan responded

We're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

May 01, 2023

No communication. I had to call and check on vehicle status. My rep went home sick and no one kept me updated. I ended up not getting a call back until end of day, t More

by amy_baron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eden Mederos
May 01, 2023 -

Alan Webb Nissan responded

Amy, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach out to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or email at adama@alanwebbautogroup.com. Sincerely, The Alan Webb Nissan Team

April 29, 2023

Fadi was great to work with in service! We came specifically to work with him. We had a Toyota but he left Toyota so we traded in our Toyotas and got new Nissans ! Great trucks See you More

by Carsontise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zumwalt, Adam Ahmadi, Garret Graham, Lynn Taylor, Colby Kubicz, Jason Fournier, Sam Petker, Jacob Dewester, Fadi Batroukh
May 02, 2023 -

Alan Webb Nissan responded

Carson, thank you for your kind words about Fadi and this wonderful review! We look forward to your next visit! Take care! Have a wonderful day! The Alan Webb Nissan Team

April 26, 2023

Everyone was very nice and welcoming. They heled get my car tuned up without upselling me anything. More

by ddelacruz17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden Mederos, Fadi Batroukh, Marina Novikova, Oksana Bezhan, Laura Sauvageau, Maddie Kellems
Apr 26, 2023 -

Alan Webb Nissan responded

Darrell, we're happy to hear you had such a positive experience with our team! We look forward to seeing you and your Altima on your next visit! Take care! Sincerely, The Alan Webb Nissan Team

April 20, 2023

Eden is very helpful, polite, knowledgeable, and competent. She reflects well on the service department, and her friendly attitude is great! More

by AMAKAR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eden Mederos
Apr 20, 2023 -

Alan Webb Nissan responded

We are very happy to hear that Eden provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Have a wonderful day, The Alan Webb Nissan Team

March 30, 2023

Totally incompetant! !!!! Took our 2013 Nissan Altima in for an oil change, when we got in the car we noticed that the kick panel on the frivers side was taken off and not More

by Anthony Olson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Ho'okano, Eden Mederos
Apr 03, 2023 -

Alan Webb Nissan responded

Hi Anthony Olson, we regret your most recent visit with us was not up to the standards we strive for. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Sincerely, The Alan Webb Nissan Team

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