Alan Webb Nissan

Shady finance department They called me a week after I had purchased a truck to tell me the deal I had signed was voided and they would have to have me come in the next day to They called me a week after I had purchased a truck to tell me the deal I had signed was voided and they would have to have me come in the next day to sign at a higher interest rate. I told Cam the finance manager to hold off and let me secure a loan with my bank or I would just unwind the deal. After I secured a loan through my bank at a much lower rate, they somehow got my initial deal through, but only after knowing I had secured a better loan on my own. Avoid these guys at all cost. More

A good experience Everyone was courteous professional and cared about what we thought. Our sales person Gilbert was outstanding in his attentiveness to detail and conce Everyone was courteous professional and cared about what we thought. Our sales person Gilbert was outstanding in his attentiveness to detail and concerned about making us feel that we were respected. I recommend this very highly. More

Nice salesman, other departments suck We went there with money in our pockets, spent about about 6 hours there and left empty handed. The car we wanted was not on the lot, test drove a sim We went there with money in our pockets, spent about about 6 hours there and left empty handed. The car we wanted was not on the lot, test drove a similar model. We liked the car, but never saw the car, not even a picture. Took locator and finance departments another 4 hours to get to a position to offer a deal. Then they wanted us to sign paperwork on a car we had never seen. Also tried pushing an extended warranty on us. VERY PUSHING PERSON VERY POORLY RAN BUSINESS More

Very professional & courtesy. Easy to set an appointment . Service center is always available on appointments. They have free Wifi while waiting.. they discussed what your vehicle needs.we serviced on oil chan Service center is always available on appointments. They have free Wifi while waiting.. they discussed what your vehicle needs.we serviced on oil change & tire rotation or whatever maintenance needs. More

Very professional and friendly , and. So helpful!!! I was amazed at how well everything went on the sale. I would definitely recommend Alan Webb to everyone!!! They were all very professional and knowl I was amazed at how well everything went on the sale. I would definitely recommend Alan Webb to everyone!!! They were all very professional and knowledgeable!!! More

good stuff taylor was a good help to find our new nissan pathfinder. free oil changes for life if you make the three pointer during march! yep taylor was a good help to find our new nissan pathfinder. free oil changes for life if you make the three pointer during march! yep More

Buyer be cautious Alan Webb Nissan is A-typical of most car dealers that I have purchased car from. Their on-line advertising, and other advertising, is not always “t Alan Webb Nissan is A-typical of most car dealers that I have purchased car from. Their on-line advertising, and other advertising, is not always “true” or accurate. They advertised the car as “Brand New” and it wasn’t. They advertised the car at one price, and tried to sell it to me for more. While my salesperson Joseph & finance person Jonathan, were “world-class” professionals, the structure around them leaves a lot to question and desired. My suggestion is to negotiate the deal online or on the phone, and show up to the dealership to inspect the vehicle and sign the docs. Then leave. Please note that the dealership finally did honor their advertised price, the next day. I did end up purchasing the car. More

Erinn Shea is a rockstar!!! Erinn went above and beyond to help me out. She was extremely helpful and communicated every step of the way. Thank you Erinn for all of your help. Erinn went above and beyond to help me out. She was extremely helpful and communicated every step of the way. Thank you Erinn for all of your help. More

Poor service and shady practices My sales rep (from Alan Web Chevrolet), Tony, was fantastic. Thank you Tony for being the best car salesman I have ever dealt with. However, nearly al My sales rep (from Alan Web Chevrolet), Tony, was fantastic. Thank you Tony for being the best car salesman I have ever dealt with. However, nearly all other aspects of purchasing and servicing my vehicle have been problematic. I only return due to the free oil changes from the lube for life program. 1st. I was told in writing I would receive a new battery upon purchase. They merely cleaned the old one. When I brought it to the Sales Manager's attention he said he would have it checked to see if it needed to be replaced. It was oozing corrosion. No sir, it's in writing...replace it. 2nd. The Certified Pre-Owned Checklist had every box checked "up to standards". One of the items is MINIMUM 2 keys/fobs. I pointed this out to the sales manager. His response was "well some only come with one key". No sir, it's in writing, 2 keys. Other items on the checklist that I felt were improperly marked were uneven/poor tire tread. The front driver side tire had fine tread on the outside, but was worn to the wear bar on the inside. Granted, I was offered a new tire after returning three times but would have to wait weeks for the replacement. I chose to purchase my own elsewhere. The wipers smeared water across the entire windshield and a number of fluids were below the minimum line (yes, I understand some need to be checked with a warm engine). When I pointed out some inconsistencies with the report the Assistant Manager agreed the entire checklist needed to be redone. When I brought it in, however, the sales manager only had the service department check those items I specifically brought to their attention. Although there was space to mark what the break pad measurement was, it was never filled in. In their defense the pads were fine, but this only supports my thought that the checklist was not actually performed. 3rd. One of the services of this dealership that was used as a selling point was their Express Lube Services, which states no appointment is necessary for these services. When I arrived, with no appointment, I was told this location does not offer Express Lube Services and that appointments are needed for all work to be performed. I subsequently spoke with the service manager, I believe her name was Stacey. She told me they no longer offer these services. I pointed out it is still listed on their website and signs adorn their building advertising such service. Her response was that they have asked the GM to have them removed. This was nearly two years ago. These advertisements are still online and in house as of two weeks ago. 4th. On more than one occasion my oil change (with appointment) has taken over an hour. I've watched my car sit 30 minutes past it's appointment time before being touched. 5th. 3 oil changes ago the free inspection indicated my struts and shocks were leaking and needed to be replaced. 2 oil changes ago my struts and shocks miraculously had no issues. On my last oil change their printout system for the checklist was not working. A number of services were recommended, but not the struts and shocks. Did they lie the first time? Was the checklist not actually performed? Either way it is difficult to trust their recommendations. 6th. I obtain a random text asking me to review them. Despite being unprofessional asking me for my name, (who wants to trust a stranger calling or texting with no verification of who they are) it was filled with misspellings and grammar errors. Nitpicky perhaps, unprofessional for sure. She was polite and friendly in her texts, however. 7th. In selling me their warranty I was told the length of time in miles is on top of what the vehicle already had. The fine print said otherwise (total miles on odometer). I informed them I was in route sales and did a large amount of driving, and asked if it would impact warranty requirements. I was told no. Again, the fine print said otherwise (must follow severe driving maintenance schedule). I was told this super-dopper high end warranty covered every little nut and bolt except wearable items lile brake pads and wipers. Again, the fine print said otherwise. Due to these events it I will not purchase a vehicle from any Alan Webb dealership, nor will I use their service department for any services other than the already paid for Lube for Life unless I feel it is emergent. Furthermore, the reaction from Nissan will keep me from purchasing any of their vehicles again. Thank you for inviting me to review your business. More