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Alan Webb Nissan

Vancouver, WA

4.3
756 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

May 01, 2020

Curtis is amazing. Every interaction has been pleasant and professional. I am very happy taking my car in. He knows me by name and that adds to his knowledge of his customers and thier needs. More

by narreguin06
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
May 08, 2020 -

Alan Webb Nissan responded

Nancy, Awesome! We are pleased to hear that Curtis continues to provide a stellar service experience that keeps you coming back. Thank you for taking your time to share this lovely review and 5 star rating. We look forward to seeing you and your Sentra in the future. Have a wonderful weekend and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 30, 2020

Very knowledgeable and friendly. When I brought in my car and explained what was going on Curtis knew immediately what the problem was. I will go back if needed. More

by tracy.bird
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
May 07, 2020 -

Alan Webb Nissan responded

Tracy, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are happy to hear that Curtis was knowledgeable and addressed your concerns promptly. We look forward to seeing you and your Murano in the future. Have a great week and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 30, 2020

Body shop terrible. Work was incomplete and inside of my truck was covered with body shop dust and dirty fingerprints on the cloth sun visors. Sensors were not reset after parts were pulled for work so when More

by pmoore
Recommend Dealer
No
Employees Worked With
Gail Tolar
May 07, 2020 -

Alan Webb Nissan responded

Patrick, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Matthew Parker Collision Center Manager 360-892-9004 ext 245 Matthewp@alanwebbautogroup.com

April 30, 2020

Everyone was really and quick to help me out. They kept me updated and made sure that I was aware of everything going on with my car. More

by scialabbamelanie
Recommend Dealer
Yes
Employees Worked With
Josh
May 07, 2020 -

Alan Webb Nissan responded

Melanie, Thank you for taking your time to share this review and 5 star rating. We are pleased to hear you received fast and friendly service during your recent visit. We look forward to seeing you and your Versa in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 28, 2020

Great Service! The crew has done an excellent job servicing our Nissan Pathfinder! Not a fan of the Pathfinder, but we are of this dealership. They take good care o More

by MarvinS1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Apr 29, 2020 -

Alan Webb Nissan responded

Marvin, We are pleased to hear that earned your business. Sorry to hear that you're not a fan of the Pathfinder. Thank you for taking your time to share this review and 5 star rating. We value your time and feedback. We look forward to seeing you and your Pathfinder in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 25, 2020

Boston, Mike and Justin were friendly and professional making my choice to purchase a Niissan enjoyable. The finance process was quick and I was out the door with my car that same day. More

by danishida808
Recommend Dealer
Yes
Employees Worked With
Justin, Boston Clark, Mike Hendrickson
Apr 27, 2020 -

Alan Webb Nissan responded

Daniel, Awesome. We are thrilled to hear that Boston, Mike, and Justin were friendly and professional during your recent purchase. We value your time and feedback. Thank you for taking your time to share this kind review and 5 star rating. We look forward to seeing you and your Sentra in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 23, 2020

Second Time I initially took my vehicle in for a specific problem, which didn't get fixed. This visit was the second time in for the same problem. Curtis is who More

by JANBROOKER
Customer Service
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Apr 23, 2020 -

Alan Webb Nissan responded

Jan, Thank you for taking your time to share this informative review. We value your time and feedback, it helps us to grown and build a positive customer experience for you and others. We look forward to seeing you and your Xterra in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 18, 2020

Brought my Murano in for an oil change. Curtis Snider met me, checked me in, and when the service was done, he gave me explanation. He always provides excellent service! More

by charwhites
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Apr 20, 2020 -

Alan Webb Nissan responded

Charlotte, Fantastic! We are thrilled to hear that Curtis provided excellent service during your recent visit. Thank you for taking your time to share this warm review and 5 star rating. We value your time and feedback. We look forward to seeing you and your Murano in the future. Take care and stay healthy! Sincerely, Your Alan Webb Nissan Family

April 17, 2020

Had to come back three times because your mechanics faked the multipoint inspection job and I found out!!!!!!!!!!!!! Not very good!!!!! I’m not a happy camper and may never come back again. MJN 😷 More

by Extremely Disappointed
Recommend Dealer
No
Employees Worked With
Curtis Snider
May 11, 2020 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Ken Wilson Service Manager 360-892-9004 ext 213 Kenw@alanwebbautogroup.com

April 16, 2020

Great Service and employees! Great service and cool guys. When i go in for my service Curtis is always there to answer question and easy to deal with. They are always on time and More

by truebloodrandy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Apr 16, 2020 -

Alan Webb Nissan responded

Randy, Thank you so kindly for taking your time to share this nice review. We value your time and feedback, it helps us to grow and build a positive customer experience for you and others. We look forward to seeing you and your Scion XB in the future. Have a great week and stay healthy! Sincerely, Your Alan Webb Nissan Family

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