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Alan Webb Nissan

Vancouver, WA

4.3
756 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

June 28, 2020

I feel that the service department is either dishonest or inept. I will never recommend the service dept or Nissan products. I have learned a very expensive lesson about the quality and character of Alan Web More

by NeverNissan
Recommend Dealer
No
Employees Worked With
Curtis Snider
Jul 03, 2020 -

Alan Webb Nissan responded

NeverNissan, We would the love opportunity to address your concerns. Please feel free to reach out to our Service manager, Ken Wilson, at 360-892-9004 ext 213 or kenw@alanwebbautogroup.com at your earliest convenience to discuss your recent service in more detail. Your insight helps us to improve in areas where we may be falling short and helps us to grow a positive customer experience for you and others. Have a wonderful holiday and stay safe! Respectfully, Alan Webb Nissan

June 28, 2020

Great service and friendly and did not take too long, admin mice person and very clean inside and well spaced with COVID 19 concerns . Should wear masks More

by lnunez129
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis, Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Lesa, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback, it helps us to grow a positive customer experience for you and others. We are happy to hear that you received great, friendly, and fast service during your recent visit. We look forward to seeing you and your Versa in the future. Have a wonderful holiday weekend and stay safe! Best wishes, Your Alan Webb Nissan Family

June 26, 2020

Terrific service Josh is a joy to work with; sharp, attentive, friendly and extremely professional. I will always come here for any service needed on my Versa Note. More

by J. L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Hello, Thank you so kindly for taking your time to share how Josh is doing. We value your time and feedback. We are thrilled to hear that Josh was attentive, friendly, and professional during your recent service. We look forward to seeing you in the future. Thank you for choosing Alan Webb Nissan for your vehicle's service needs. Have a great holiday weekend and stay safe! Sincerely, Your Alan Webb Nissan Family

June 26, 2020

Professional,prompt, and reliable source for purchase or for maintenance with almost any vehicle on the market . Being Used this dealer for over 10 years with purchase, and car needs.Over all, happy like a More

by IGOR.KUSHYKOV
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Jul 03, 2020 -

Alan Webb Nissan responded

Igor, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to read that you received prompt, professional and reliable service from our staff. We look forward to seeing you and your Versa in the future. Have a wonderful holiday weekend and stay safe! Sincerely, Your Alan Webb Nissan Family

June 26, 2020

Horrible service. They destroyed my car and refused to take credit for it or fix it. Even complained to Nissan Corporate and have not received ANY response back. More

by rebekahdemaris
Recommend Dealer
No
Employees Worked With
Curtis Snider
Aug 18, 2020 -

Alan Webb Nissan responded

Rebekah, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Chris Porter General Manager 360-574-1131 ext 257 chrisp@alanwebbautogroup.com

June 26, 2020

Great customer service. I appreciate all of you for taking care of my vehicle when I come in for my oil change. I would recommend you to anyone. More

by vidz_16
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis, Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Vida, We are so happy to hear that you received great customer service during your recent visit. Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We look forward to seeing you and your CRV in the future. have a wonderful holiday weekend and stay healthy! Best wishes, Your Alan Webb Nissan Family

June 26, 2020

Very helpful I bought my car last year and this was routine maintenance. I like the ease of getting my car in for service so easily. They clearly know their jobs. More

by Spiiicygirl66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Jul 03, 2020 -

Alan Webb Nissan responded

Kristin, Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to read that your service was fast and easy. We look forward to seeing you and your Altima in the future. Have a wonderful holiday weekend and stay safe! Best wishes, Your Alan Webb Nissan Family

June 26, 2020

Not real pleased with the sales experience At the sales department the guy I was dealing with was not very helpful with details concerning operation of the vehicle. When we reached a verbal More

by sjhrem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Valle Luna, Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Steven, Thank you for taking your time to share this review. We value our time and feedback. We are sorry to hear that you experienced a less then stellar sales experience from us. We are happy to hear that your first service experience meet your expectations. We look forward to seeing you and your Rogue in the future. Have a wonderful holiday weekend and stay safe! Best wishes, Your Alan Webb Nissan Family

June 26, 2020

Very friendly and helpful staff but I am never updated on the time my vehicle might be done; even after calling and asking, I’m never called back. More

by Strbcks
Recommend Dealer
No
Employees Worked With
Josh Webb
Jul 03, 2020 -

Alan Webb Nissan responded

Hello, Thank you for taking your time to share how we are doing. We apologize that our communication fell short. We value your time and feedback, it helps us to address areas that may need to improved. We happy to hear that you received friendly service. We look forward to seeing you soon. Thank you for choosing Alan Webb Nissan. Have a great holiday weekend and stay safe! Best wishes, Your Alan Webb Nissan Family

June 20, 2020

Great service department Schedule my car for a transmission service, recall item and to find and fix a road noise. They managed to do all of this on the same day, found my no More

by radiorich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Jul 03, 2020 -

Alan Webb Nissan responded

radiorich, Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are happy to hear that your service was great and your issues were addressed in a timely fashion. We look forward to seeing you in the future. Have a wonderful holiday weekend and stay safe! Sincerely, Your Alan Webb Nissan Family

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