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Alan Webb Nissan

Vancouver, WA

4.2
759 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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759 Reviews of Alan Webb Nissan

October 10, 2020

Excellent for service. Vehicle was fixed and has been running good. Cory kept me informed about the progress of our vehicle. He is very informative and awesome to work with. More

by IDASHAWN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Oct 12, 2020 -

Alan Webb Nissan responded

Shawn, Awesome. We are pleased to hear that Cory was informative and awesome to work with. Thank you for taking the time to share this nice review and a 5-star rating. We look forward to seeing you and your Altima in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

October 06, 2020

My Appointment was at 10 am and my Vehicle did not move for 2 hours. I have no choice but to wait in the Lobby since I live 55 miles away. I was sitting in a position where I could see my Truck. During More

by James Pumphrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know the people's names who I interacted with
Oct 27, 2020 -

Alan Webb Nissan responded

James, We are disappointed to hear about your less than stellar experience with us. We sincerely apologize for the lengthy wait for your service to be started and completed. Unfortunately, unforeseen things can and do happen within the shop which can delay our ability to provide prompt and timely service. Your insights help us to build and coach our staff to provide a positive customer experience. We will address your concerns about the masks being worn properly for all guests and staff. Again, We are sorry for the delay in facilitating a timely service for your Titan. Please take care and stay healthy! Best wishes, Alan Webb Nissan

October 03, 2020

They got us in for service the very next day. Curtis always remembers us and keeps us updated during the service. He is very friendly and knowledgeable More

by jd.dufour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Oct 05, 2020 -

Alan Webb Nissan responded

Jeneane, Thank you for taking the time to share your experience. We value your time and feedback. We are happy to hear that Curtis was friendly and knowledgeable. We look forward to seeing you and your Pathfinder in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

October 02, 2020

They have always been very nice to us. Their service department has been great. Kept our car in tip top shape. They get top marks from us More

by KATAADAMS96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Oct 05, 2020 -

Alan Webb Nissan responded

Karen, Awesome! We are happy to hear that your service has always been great and that we have earned your top marks. Thank you for taking the time to share your experience. We value your time and feedback. We look forward to seeing you and your Rogue in the future. Have a great day! Sincerely, Your Alan Webb Nissan Family

September 27, 2020

Fantastic, Curtis always gets the problem fixed. He is always friendly and gets us the best price. Our car is always finished by the time it was promised. . More

by SHERYL.EMTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 28, 2020 -

Alan Webb Nissan responded

Sheryl, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are thrilled to hear that Curtis is always friendly and facilitates your vheicle's repairs in a timely and affordable manner. Thank you for choosing Alan Webb Nissan for your Rogue's needs. Have a great week! Best wishes, Your Alan Webb Nissan Family

September 25, 2020

Clear communication and efficient service! I was in and out with no problems and knew everything that was going on with my car! I would recommend Curtis if you need anything done with your car. More

by DONOVANJMARION
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 28, 2020 -

Alan Webb Nissan responded

Donovan, Awesome! We are pleased to hear that Curtis earned your recommendation and that your service was efficient and problem-free. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look forward to seeing you and your Maxima in the future. Have a great day! Sincerely, Your Alan Webb Nissan Family

September 25, 2020

We are treated very well each time we bring our 2019 Rogue in for scheduled service! Curtis is an excellent representative for Nissan! He is professional, knowledgeable, consistently kind and courteous. More

by eva4242
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Oct 05, 2020 -

Alan Webb Nissan responded

Eva, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear the Curtis was professional, knowledgeable, and kind. We look forward to seeing you and your Rogue in the future. Have a great day! Sincerely, Your Alan Webb Nissan Family

September 22, 2020

Horrible experience!! Will not ever go back. George should be fired!! I have bought there before. That was a great experience. That is why I went back. Never again!! More

by londoumpmike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bo Shin
September 22, 2020

Great service! The work was done within the time estimate and I love the new tires. There was an issue with the car rental, but Curtis helped me get a Lyft ride to work and back. Will go back and More

by camille216
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 28, 2020 -

Alan Webb Nissan responded

Camile, Thank you for taking the time to share this nice review, a 5-star rating, and future referrals. We value your time and feedback. We are pleased to hear that your service was performed within the estimation given and that Curtis was able to overcome the rental issue. We look forward to seeing you and your Rogue in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

September 19, 2020

Thank you all for your services, always they tell you what you car needs to get done and are flexible schedule, kind costumers services and due services reminders More

by cindy3286
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 28, 2020 -

Alan Webb Nissan responded

Cindy, Thank you for taking the time to share this kind review and a 5-star rating. We are pleased to hear that your service kind and flexible. Thank you for choosing Alan Webb Nissan for your vehicle's needs. We look forward to seeing you and your Kicks in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

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