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Alan Webb Nissan

Vancouver, WA

4.3
756 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

September 05, 2020

The setting of appointment and service itself was fine. Their prices seem a bit high compared to Nissan of Portland. Their service specials and coupons are also not as great as Nissan of Portland. More

by GABEGEORGESCU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 10, 2020 -

Alan Webb Nissan responded

Gabe, Thank you for taking your time to share your thoughts. We value your time and feedback. Thank you for choosing Alan Webb Nissan. Take care. Sincerely, Alan Webb Nissan

Sep 11, 2020 -

GABEGEORGESCU responded

I like how the pricing issues was not addressed. Shows you guys don’t really care and just taking advantage of not having competition on this side of the river.

September 04, 2020

I already did a review and sent it to this business. I got a very unsatisfactory reply from someone whom I presume is a manager. In the future I plan to take may car to another Nissan dealer for service. More

by mvdarshay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Webb
Sep 04, 2020 -

Alan Webb Nissan responded

Mary, We sincerely apologize for falling short of your expectations. You did indeed correspond with our Service Director, Ken Wilson. We are sorry that his apologies were unsatisfactory. Thank you for taking your time to share about experience. Your insights allow us the opportunity to improve and coach our staff that may be failing in an area of customer service and keep them accountable. Again, we are sorry for your less than stellar experience and wish you all the best in the future. Take care and have a wonderful day! Respectfully, Alan Webb Nissan

September 03, 2020

Everybody was amazing. Too bad I sat there for an hour only to learn they didn't have a spare key to make for me. More

by rivertruth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
i don't recall who I worked with
Sep 03, 2020 -

Alan Webb Nissan responded

Amy, Thank you for taking your time to share this review. We sincerely apologize for the lengthy wait and not having the appropriate part in stock to facilitate your repair. Thank you for taking your time to share this review. Your insights helps us to grow a positive customer experience for you and others. Again we are sorry for falling short of your expectations. Take care! Sincerely, Alan Webb Nissan

September 03, 2020

I bought my Frontier Pickup in 2008 and I have been coming back for almost every 3000 mile service since then. It has now 65000 + mils on it and runs like a 'well oiled machine'. I have often bee More

by MORGAN1679
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 03, 2020 -

Alan Webb Nissan responded

Rose, Awesome! We are thrilled to hear that Curtis has earned your repeat business and that you love your Frontier. Thank you for taking your time to share this nice review and 5 star rating. We look forward to seeing you in 3000 miles. Have a great holiday weekend and stay healthy! Sincerely, Your Alan Webb Nissan Family

September 01, 2020

Curtis Snider was Great to work with. He followed thru with our air conditioning problem. He got our car in promptly and called us when it was complete. More

by bruechertfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 01, 2020 -

Alan Webb Nissan responded

Fred, Thank you for taking your time to share this kind review and 5 star rating. We are pleased to hear that Curtis was prompt and provided great service. We look forward to seeing you and your Rogue in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

August 28, 2020

Service department was prompt in scheduling our warranty repair for our 2016 Altima. They were quick to diagnose the problem, order parts, and schedule the repair. As this is our only vehicle, they arranged More

by CASCOOTS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 01, 2020 -

Alan Webb Nissan responded

Douglas, Great! We are pleased to hear that your service was prompt and accommodating during your recent visit. Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We look forward to seeing you and your Altima in the future. Please take care and have a great day! Sincerely, Your Alan Webb Nissan Family

August 28, 2020

A seamless visit to the dealership. I was greeted as I entered the service area and checked in without any delay. They let me know how long the work would take and let me know when they had finished. Ther More

by srpro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 01, 2020 -

Alan Webb Nissan responded

Gary, Thank you for taking your time to share your thoughts and 5 star rating. We value your time and feedback. We are pleased that your service prompt, informed, and seamless. Thank you for choosing Alan Webb Nissan for your Maxima's needs. Have a great day and stay healthy! Best wishes, Your Alan Webb Nissan Family

August 26, 2020

when we first walked onto the dealership we were immediately greeted by a friendly sales person. from there the process was quite simple. we knew what we wanted. More

by ronald_farris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Hoffer, Mike Hendrickson
Aug 27, 2020 -

Alan Webb Nissan responded

Ronald, Congratulations on your new Frontier. We are thrilled to hear that your purchase was friendly and prompt. Thank you for taking your time to share this nice review and 5 star rating. We hope to see you again. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

August 25, 2020

Everything was fine. I do not intend to write a dissertation. I I have said everything was fime and I intend to leave it at that. More

by DONWALLACE205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Sep 10, 2020 -

Alan Webb Nissan responded

Don, Thank you for taking your time to share to rate us. We value your time and feedback. We look forward to seeing you and your Rogue in the future. Take care and stay safe! Sincerely, Your Alan Webb Nissan Family

August 22, 2020

Our check engine light came on Curtis set me right up with an appointment. At check in Cory took care of us. Thank you service department. More

by SHEMY409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Aug 27, 2020 -

Alan Webb Nissan responded

Sheila, Awesome. We are pleased that Curtis and Cory were accommodating and great team. Thank you for taking your time to share this nice review and 5 star rating. We value your time and feedback. We look forward to seeing you in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

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