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Alan Webb Nissan

Vancouver, WA

4.2
759 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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759 Reviews of Alan Webb Nissan

September 13, 2020

Sold my truck quick and easy! Mike gave me an offer online and they stuck to it. They took care of everything with the bank. More

by CJDELAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hendrickson
Sep 17, 2020 -

Alan Webb Nissan responded

Carlos, Thank you for taking your time to share this nice review and 5 star rating. We are pleased to hear your transaction was quick and easy. Thank you for choosing Alan Webb Nissan. Take care and stay safe! Sincerely, Your Alan Webb Nissan Family

September 12, 2020

wanted $250 charge for diagnostic test for warranty work. Nissan extended warranty for transmission fault. Deadline missed by weeks during Covid epidemic. I have 2 2010 cubes and one has been a lemon, only More

by sshellum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cory Ellis
Oct 26, 2020 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Ken Wilson Service Manager 360-892-9004 ext 213 Kenw@alanwebbautogroup.com

September 06, 2020

This dealership always has taken care of my family needs since buying my first Nissan in 2016. I am hoping to to make a trade on my 2014 subarau forester I am not happy with and will be contacting the offic More

by FAIR.JULIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Sep 10, 2020 -

Alan Webb Nissan responded

Julie, Awesome. We are thrilled to hear that we continue to take care of your family's needs. Thank you for taking your time to share this nice review. We value your time and feedback. We look forward to seeing you and your Altima in the future. Take and stay safe! Sincerely, Your Alan Webb Nissan Family

September 05, 2020

The setting of appointment and service itself was fine. Their prices seem a bit high compared to Nissan of Portland. Their service specials and coupons are also not as great as Nissan of Portland. More

by GABEGEORGESCU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 10, 2020 -

Alan Webb Nissan responded

Gabe, Thank you for taking your time to share your thoughts. We value your time and feedback. Thank you for choosing Alan Webb Nissan. Take care. Sincerely, Alan Webb Nissan

Sep 11, 2020 -

GABEGEORGESCU responded

I like how the pricing issues was not addressed. Shows you guys don’t really care and just taking advantage of not having competition on this side of the river.

September 04, 2020

I already did a review and sent it to this business. I got a very unsatisfactory reply from someone whom I presume is a manager. In the future I plan to take may car to another Nissan dealer for service. More

by mvdarshay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Webb
Sep 04, 2020 -

Alan Webb Nissan responded

Mary, We sincerely apologize for falling short of your expectations. You did indeed correspond with our Service Director, Ken Wilson. We are sorry that his apologies were unsatisfactory. Thank you for taking your time to share about experience. Your insights allow us the opportunity to improve and coach our staff that may be failing in an area of customer service and keep them accountable. Again, we are sorry for your less than stellar experience and wish you all the best in the future. Take care and have a wonderful day! Respectfully, Alan Webb Nissan

September 03, 2020

Everybody was amazing. Too bad I sat there for an hour only to learn they didn't have a spare key to make for me. More

by rivertruth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
i don't recall who I worked with
Sep 03, 2020 -

Alan Webb Nissan responded

Amy, Thank you for taking your time to share this review. We sincerely apologize for the lengthy wait and not having the appropriate part in stock to facilitate your repair. Thank you for taking your time to share this review. Your insights helps us to grow a positive customer experience for you and others. Again we are sorry for falling short of your expectations. Take care! Sincerely, Alan Webb Nissan

September 03, 2020

I bought my Frontier Pickup in 2008 and I have been coming back for almost every 3000 mile service since then. It has now 65000 + mils on it and runs like a 'well oiled machine'. I have often bee More

by MORGAN1679
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 03, 2020 -

Alan Webb Nissan responded

Rose, Awesome! We are thrilled to hear that Curtis has earned your repeat business and that you love your Frontier. Thank you for taking your time to share this nice review and 5 star rating. We look forward to seeing you in 3000 miles. Have a great holiday weekend and stay healthy! Sincerely, Your Alan Webb Nissan Family

September 01, 2020

Curtis Snider was Great to work with. He followed thru with our air conditioning problem. He got our car in promptly and called us when it was complete. More

by bruechertfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 01, 2020 -

Alan Webb Nissan responded

Fred, Thank you for taking your time to share this kind review and 5 star rating. We are pleased to hear that Curtis was prompt and provided great service. We look forward to seeing you and your Rogue in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

August 28, 2020

Service department was prompt in scheduling our warranty repair for our 2016 Altima. They were quick to diagnose the problem, order parts, and schedule the repair. As this is our only vehicle, they arranged More

by CASCOOTS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 01, 2020 -

Alan Webb Nissan responded

Douglas, Great! We are pleased to hear that your service was prompt and accommodating during your recent visit. Thank you for taking your time to share this kind review and 5 star rating. We value your time and feedback. We look forward to seeing you and your Altima in the future. Please take care and have a great day! Sincerely, Your Alan Webb Nissan Family

August 28, 2020

A seamless visit to the dealership. I was greeted as I entered the service area and checked in without any delay. They let me know how long the work would take and let me know when they had finished. Ther More

by srpro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Sep 01, 2020 -

Alan Webb Nissan responded

Gary, Thank you for taking your time to share your thoughts and 5 star rating. We value your time and feedback. We are pleased that your service prompt, informed, and seamless. Thank you for choosing Alan Webb Nissan for your Maxima's needs. Have a great day and stay healthy! Best wishes, Your Alan Webb Nissan Family

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