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Alan Webb Nissan

Vancouver, WA

4.3
756 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

October 18, 2020

I love that I can make my appointment online, go in and they are ready for me and they have always had my car ready in the time promised. More

by deeannes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Oct 27, 2020 -

Alan Webb Nissan responded

Deanne, Thank you for taking the time to share your experience and a 5-star rating. We value your time and feedback. We are happy to hear that service was timely and easy to schedule. We look forward to seeing you and your Audi QX60 in the future, Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

October 16, 2020

Timely, friendly service in order to upgrade the software for my automobiles airbags. Too many after service surveys. Could not submit survey without writing more words than necessary. More

by garyervin2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Oct 16, 2020 -

Alan Webb Nissan responded

Gary, Thank you for taking the time to share your experience with us. We value your time and feedback. It helps us to grow a positive customer experience for you and others. We are pleased to hear that your service was timely and friendly. We apologize for the excess survey requests and the minimum word requirement. Thank you again for your time and for choosing Alan Webb Nissan for your Frontier's needs. Take care! Best wishes, Your Allan Webb Nissan Family

October 16, 2020

Cory Ellis is absolutely a professional. He was my service advisor on my 4th Nissan and now that I bought a 5th he has really been a pleasure to work with. Kudos to Cory. The dealership is a better More

by mamaw2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis
Oct 27, 2020 -

Alan Webb Nissan responded

Hello, Thank you for taking the time to share this lovely review and a 5-star rating. We value your time and welcome your feedback. We are pleased to hear that Cory has been a pleasure to work with. We look forward to seeing you in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Nissan Family

Oct 28, 2020 -

mamaw2014 responded

I think I am sold on Alan Webb

October 15, 2020

Curtis was awesome. Discussed what was needed, and didn't pressure me on things that didn't need to be done this visit. Honored a previous discount on mandatory work needed. More

by BRYANL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Oct 16, 2020 -

Alan Webb Nissan responded

Bryan, We are pleased to hear that Curtis was awesome. Thank you for taking the time to share this review. We value your time and feedback. We look forward to seeing you in the future. Best wishes, Your Alan Webb Nissan Family

October 15, 2020

Alan Webb Nissan and all the employees I worked with there when I bought my new car were fabulous! From my very first interaction online until I drove off the lot I felt listened to, taken care of, and More

by cassieasper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Mike Hendrickson, Paul Nickolas
Oct 16, 2020 -

Alan Webb Nissan responded

Cassie, Awesome! We are thrilled to hear that our staff have been fabulous to work with. Thank you for taking the time to share your experience with us. We value your time and feedback. We look forward to seeing you and your Mazda3 in the future. Take care! Sincerely, Your Alan Webb Nissan Family

October 14, 2020

No complaints at all. Gentleman from Kansas was the only one I spoke with and he was excellent. Keep up the good work. Twenty Five Words now. ;-) More

by brandonandrus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Cory Ellis, Josh Webb
Oct 16, 2020 -

Alan Webb Nissan responded

Brandon, Thank you for taking the time to share this review and this 5-star rating. We value your time and feedback. We are pleased to hear Kyle was excellent. We look forward to seeing you and your Sentra in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

October 13, 2020

Well we bought another nissan from Alan Webb and I cannot say enough about Mike he is absolutely the best. No high pressure. Car#2 from Mike!! More

by mamaw2014
Recommend Dealer
Yes
Employees Worked With
Mike Hendrickson
Oct 16, 2020 -

Alan Webb Nissan responded

Hello, We are pleased to hear that Mike earned your repeat business. Thank you for taking the time to share this review and this 5-star rating. We value your time and feedback. We look forward to seeing you in the future. Take care! Sincerely, Your Alan Webb NIssan Family

October 10, 2020

Excellent for service. Vehicle was fixed and has been running good. Cory kept me informed about the progress of our vehicle. He is very informative and awesome to work with. More

by IDASHAWN
Customer Service
Recommend Dealer
Yes
Employees Worked With
Cory Ellis
Oct 12, 2020 -

Alan Webb Nissan responded

Shawn, Awesome. We are pleased to hear that Cory was informative and awesome to work with. Thank you for taking the time to share this nice review and a 5-star rating. We look forward to seeing you and your Altima in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Family

October 06, 2020

My Appointment was at 10 am and my Vehicle did not move for 2 hours. I have no choice but to wait in the Lobby since I live 55 miles away. I was sitting in a position where I could see my Truck. During More

by James Pumphrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I do not know the people's names who I interacted with
Oct 27, 2020 -

Alan Webb Nissan responded

James, We are disappointed to hear about your less than stellar experience with us. We sincerely apologize for the lengthy wait for your service to be started and completed. Unfortunately, unforeseen things can and do happen within the shop which can delay our ability to provide prompt and timely service. Your insights help us to build and coach our staff to provide a positive customer experience. We will address your concerns about the masks being worn properly for all guests and staff. Again, We are sorry for the delay in facilitating a timely service for your Titan. Please take care and stay healthy! Best wishes, Alan Webb Nissan

October 03, 2020

They got us in for service the very next day. Curtis always remembers us and keeps us updated during the service. He is very friendly and knowledgeable More

by jd.dufour
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Oct 05, 2020 -

Alan Webb Nissan responded

Jeneane, Thank you for taking the time to share your experience. We value your time and feedback. We are happy to hear that Curtis was friendly and knowledgeable. We look forward to seeing you and your Pathfinder in the future. Have a wonderful day! Sincerely, Your Alan Webb Nissan Family

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