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Alan Webb Nissan

Vancouver, WA

4.2
758 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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758 Reviews of Alan Webb Nissan

July 01, 2021

I would Recommend because did help me get into a vehicle and made it easier then other dealerships I delt with. The Manage Dept. was very helpful and resolved the issue that ended up to be part of how the e More

by debrartisan1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ahmadi
Jul 07, 2021 -

Alan Webb Nissan responded

We appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

June 29, 2021

Problems after serving the dash monitor for errors. Back up camera display is pink which wasn't until after service was done. Rubber seal around the windshield is out in a corner which wasn't when I brought More

by michelleswift.mi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Curtis Snider
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Adam Ahmadi Service Manager 360-892-9004 ext 213 Adama@alanwebbautogroup.com

June 26, 2021

I had a simple issue, they handled the problem quickly. More

by deleonvcd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

June 25, 2021

They didn't stand behind an employee who had told me my transmission was guranteed for life, as it was the third on put in my car within eighteen months!! I'm a 73 yr. old widow, and tired of being taken a More

by colene.davison
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Curtis Snider
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Chris Porter General Manager 360-574-1131 ext 257 chrisp@alanwebbautogroup.com

June 25, 2021

Thank you Steve(bodyshop) for excellent job that he did on my Camaro. It was fantastic to have someone like Steve. I also thank you Gail(estimator) for excellent service she provided, nice person and so More

by nguyendla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve(bodyshop), Gail Tolar
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

June 22, 2021

They are honest mechanic service. For my experience they are friendly. Did the great job on my nissan truck . Easy to make appointments . Thank you... More

by RAMED1128
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Josh Webb, Lynn Taylor
Jun 25, 2021 -

Alan Webb Nissan responded

We are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

June 22, 2021

I guess I needed to be more clear, I told them the back locking mechanism was out and needed to be replaced, they charged me like $185 to diagnose what I already had diagnosed. More

by toddgstark
Recommend Dealer
No
Employees Worked With
Josh Webb
Jul 16, 2021 -

Alan Webb Nissan responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Adam Ahmadi Service Manager 360-892-9004 ext 213 Adama@alanwebbautogroup.com

June 22, 2021

After a lot of comparison shopping we found Alan Webb to have the best deals, friendliest staff, most helpful parts department and exceptional service department. We have had the pleasure of owning 3 cars More

by Ethel
Recommend Dealer
Yes
Employees Worked With
Curtis Snider, Genny Smith, Gail Tolar, Mike Hendrickson, Thomas Ecret, Allen English, Josh Webb, Brandi Johnson, Lynn Taylor
Jun 25, 2021 -

Alan Webb Nissan responded

Ethel, we are so happy to read such a great review about Alan Webb Nissan! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

June 21, 2021

They were friendly. The chairs where you sit to wait, the chairs had food on the arms on them and were sticky. I went to bathroom and got paper towels to clean them. More

by dana.lee74
Friendliness
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jun 21, 2021 -

Alan Webb Nissan responded

We appreciate you taking the time to leave us this feedback. I will address the cleanliness of our waiting area with our staff and try to do better keeping up it. Thank You!

June 20, 2021

Excellent care and clear communication! We had our used vehicle serviced for a warranty repair. They offered an easy experience that was convenient for us to take care of. More

by brendalynnrose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Snider
Jun 21, 2021 -

Alan Webb Nissan responded

We really appreciate your positive review! Thank you, and have a fantastic day!

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