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Alan Webb Nissan

Vancouver, WA

4.2
756 Reviews

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

August 03, 2021

Brandi was amazing! Went to get my oil changed and she helped me. Super quick to get it done. So glad we have lube for life and get to go there! Please never leave Brandi. Ive dealt with several service m More

by Shelley
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Aug 20, 2021 -

Alan Webb Nissan responded

Shelley, We are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 03, 2021

Had an appointment to get the back brakes done on my Infinity...there was a mix up and the brakes weren't at the service center. They offered a rental car because it was going to be a few hours. I opt More

by deeannes1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor
Aug 20, 2021 -

Alan Webb Nissan responded

Deeanne, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

August 03, 2021

Excellent customer service! Lance went above and beyond as well as a salesman that popped over to buy me a water since they were out of water. More

by jesika0731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance
Aug 20, 2021 -

Alan Webb Nissan responded

Thanks for the amazing review and rating, Jesika! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Nissan Team

August 03, 2021

Very good customer service and good time to refer customers do you guys thank you everyone I love the vehicle it’s excellent car again thank you More

by ELMASRYEGYPTIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor
Aug 20, 2021 -

Alan Webb Nissan responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

July 31, 2021

This dealership is the best. Timely repair work. Very This dealership is the best. Timely repair work. Very friendly employees! I would not go anywhere else for repairs ! Even had bulbs changed very f More

by SGRIMES0993
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember name.
Aug 23, 2021 -

Alan Webb Nissan responded

We are glad we could help! Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

July 31, 2021

The service is good and friendly people. They were quick to get our car in to be serviced ahead of time. The additional expenses on maintenance seem to be a bit pricey. More

by Ebulldog403
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor
Aug 23, 2021 -

Alan Webb Nissan responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Alan Webb Nissan!

July 28, 2021

Always pleasant to deal with. They are all friendly and flexible. They even make sure to look for any recalls that I didn't know about and fix it. More

by mimi72m
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor
Aug 23, 2021 -

Alan Webb Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 27, 2021

Terrible service. We purchased my wifes Honda CRV there. The process to buy the vehicle was fine. When we got the car home we noticed the tire pressure censor was sticking on. Took forever to get it repaire More

by rryde33
Recommend Dealer
No
Employees Worked With
Curtis, no longer there. Very unresponsive.
Sep 07, 2021 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213.

July 25, 2021

I actually was only using the collision center. They were very friendly and nice but I don’t feel they paid attention to details. They missed a scratch that was adjacent to the other damage and also a dent. More

by ANTHONYDAPHNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gail Tolar
Jul 30, 2021 -

Alan Webb Nissan responded

Anthony, Thank You for your business, we apologize for any oversights. I have reviewed your concern and would like to discuss it with you at your convenience. Please contact me, Matthew Parker, at 360-892-9004 ext 245

July 25, 2021

I will be taking my car nearly forty miles south to Tonkin Wilsonville Nissan for future service. This is the last time I waste so much of my time with Alan Webb. I brought my car in for a dead batt More

by JOSEPH54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandi Johnson, Lynn Taylor
Sep 07, 2021 -

Alan Webb Nissan responded

Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213.

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