Alan Webb Nissan

Adequate service...no frills waiting area...relatively long wait time and work was expected and completed within budget and service tech appeared to be familiar with all of the service performed and happy long wait time and work was expected and completed within budget and service tech appeared to be familiar with all of the service performed and happy to explain a couple of items with me. More

Inside the car was not vacuum nor wiped down. 2 bags of popcorns we're still left in the car. I feel like they were in a hurry to get rid of the car that they didn't do a fine detailed work on making it l popcorns we're still left in the car. I feel like they were in a hurry to get rid of the car that they didn't do a fine detailed work on making it look like I was getting a new car. I was very disappointed this time. More

Every time I bring in my Sentra for service the employees are always kind and knowledgeable. I don’t mind waiting a few extra minutes so that everyone gets the same personalized care. are always kind and knowledgeable. I don’t mind waiting a few extra minutes so that everyone gets the same personalized care. More

Came to Alan Webb to get my Xterra fixed since I was hearing noises, and the mechanics told me they weren’t hearing the noises and it was safe to drive. After going to a different Nissan dealer within t hearing noises, and the mechanics told me they weren’t hearing the noises and it was safe to drive. After going to a different Nissan dealer within the week from getting it seen at Alan Webb, I found out that my front 2 wheel bearings were badly damaged, and my steering rack needed to be replaced, which made my car unsafe to drive, the exact opposite of what I was told. Never bought a car here but I sure won’t be back for any kind of service. More

I originally took my 2016 Nissan Rogue in for repair on July 14th. With 67,000 miles on it, they diagnosed a failing transmission, requiring full replacement. Each time I called the service center to get July 14th. With 67,000 miles on it, they diagnosed a failing transmission, requiring full replacement. Each time I called the service center to get an update, I could not get hold of a real person. I left message, several times and it always took 2-5 days to even get a return call. By July 30th, I still had not heard back from them about when parts would arrive and when the repair could be scheduled, so I gave up on Alan Webb Nissan and traded the Nissan in at another dealer for a reliable Toyota. While I was there, I witnessed the service managers being very busy, and working hard to try and provide good service. They did the best they could, but they are understaffed for the number of repairs they are handling. Overall, the dealership was unable to provide an adequate level of customer service. More

very helpful and punctual with repairs. very satisfied with the exceptional service from the entire dealership. Adam and Mike were prompt and courteous during the entire process. with the exceptional service from the entire dealership. Adam and Mike were prompt and courteous during the entire process. More

After some body work, my camera system has distorted the imagery so badly that it is completely useless. I took it in to Alan Webb and after keeping my car for a week they pretty much said they detected n imagery so badly that it is completely useless. I took it in to Alan Webb and after keeping my car for a week they pretty much said they detected no errors in the system so my cameras are fine. I have since taken it to a bigger, more experienced dealership to have it fixed properly. I was never able to get through to the service department on the phone and they never returned my voicemails. Communication was terrible. I left a bad review regarding their communication and got an email from the service manager within an hour. More

Nothing more to submit. Mechanic made mistakes which caused us to return the vehicle two additional times. I’m glad the mechanic stated he made the mistake. Maybe customer service could have provided caused us to return the vehicle two additional times. I’m glad the mechanic stated he made the mistake. Maybe customer service could have provided a loaner vehicle to reduce the hassle for us. More

The service was first rate and the work scheduled, was completed as expected. Gail was courteous and doubled checked the part ordered. The price quoted during the estimate was pleasantly accurate. completed as expected. Gail was courteous and doubled checked the part ordered. The price quoted during the estimate was pleasantly accurate. More

Lance was an excellent help , through the whole process , and did his best to assist me in any way he could , would recommend to anybody! and did his best to assist me in any way he could , would recommend to anybody! More