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Alan Webb Nissan

Vancouver, WA

4.2
758 Reviews
Call Dealership (360) 892-9004

3608 NE Auto Mall Dr

Vancouver, WA

98662

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758 Reviews of Alan Webb Nissan

November 05, 2021

I was told it would be ready in an hour, they were done in 30 minutes. More

by Rikajonn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 05, 2021 -

Alan Webb Nissan responded

Richard, Awesome! We are pleased to hear that we exceeded the expectations set with timely service. Thank you for taking the time to share this nice review with a 5-star rating. We look forward to seeing you and your Versa in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

November 04, 2021

Brandi Johnson was very courteous, knowledgeable, and helpful. She kept me informed as to the progress of the service. I will be back when a service is needed. More

by jjpresser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 05, 2021 -

Alan Webb Nissan responded

James, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that Brandi was courteous, knowledgeable, and helpful. We look forward to seeing you and your Rogue in the future. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Nissan Auto Family

November 03, 2021

The staff is always friendly and keeps me informed on what’s going on with my car More

by shoppingqueen121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hamid in Financial , Mike Hendrickson, Brandi Johnson
Report | Print
Nov 03, 2021 -

Alan Webb Nissan responded

Patricia, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that our staff is always friendly and informative. We look forward to seeing you and your Nissan pathfinder in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Nissan Auto Family

October 21, 2021

keep me in the know what was going on, frendly staf, clean wating area.clean car when I recived it. More

by jdirion1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Ecret, Brandi Johnson, Lynn Taylor, Frank Masilotti, Jazmin Maddy Amaya, Rudy Moore
Report | Print
Oct 23, 2021 -

Alan Webb Nissan responded

Thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

October 17, 2021

The customer service reps in the Service Dept always provide quality A grade service, professional, friendly, patient, and knowledgeable! More

by shiralip30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynn Taylor
Report | Print
Oct 20, 2021 -

Alan Webb Nissan responded

Shirali, Thank you for taking the time to share this nice review with a 5-star rating. We are pleased to hear that you continue to receive grade-A service that's professional, friendly, patient, and knowledgeable. We look forward to seeing you and your Sentra in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

October 16, 2021

Great updates in service department by bringing on people with Nissan and other car service experience! More

by sequoia0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Wilson
Report | Print
Oct 20, 2021 -

Alan Webb Nissan responded

Hello, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

October 13, 2021

Everyone was courteous and very professional. I was in and out and all my questions were answered. Great experience! More

by Mjnieh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor, Jazmin Maddy Amaya
Report | Print
Oct 13, 2021 -

Alan Webb Nissan responded

Michael, Thank you for taking the time to share this kind review with a 5-star rating. We value your time and feedback. We are happy to hear that everyone was professional and courteous. We look forward to seeing you and your Silverado in the future. Take care and have a great day! Sincerely, Your Alan Webb Auto Group Family

October 08, 2021

I'm stuck going here now because I bought the lifetime oil changes. Run far! More

by airdrivenart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandi Johnson
Report | Print
Oct 13, 2021 -

Alan Webb Nissan responded

Ian, Thank you for your time and your valuable feedback. We strive to meet or exceed our customer expectations. We are sincerely concerned and apologize that we fell short of your expectations. Your insight is highly appreciated and will help us to build a better customer experience. You may also reach to our Service Manager, Adam Ahmadi, to discuss this matter at 360-892-9004 ext 213 or adama@alanwebbautogroup.com.

Oct 13, 2021 -

airdrivenart responded

I am now concerned about when I need to get my oil changed or tires swapped that they are doing the job correctly because of my last visit. I will have to double check every time to be sure I guess.

September 29, 2021

We have always been very satisfied with Alan Webb service department. Everything is explained for our understanding and there is never any pressure for service to be done immediately. More

by gandjshay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Sep 29, 2021 -

Alan Webb Nissan responded

Glenn and Judith, Thank you for taking the time to share your experience with us. We are pleased to hear that we continue to provide prompt, thorough, and pressure-free services. We look forward to seeing you and your Altima and Versa in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

September 22, 2021

Brandi is honestly the absolute best! She has been extremely helpful and has provided the best customer service we have ever had. She is the reason we will continually come back to this location! More

by lindsiemaestas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Sep 24, 2021 -

Alan Webb Nissan responded

Lindsie, Excellent! We are thrilled to hear that Brandi has provided great service and earned your repeat business. We value your time and feedback. Thank you for choosing Alan Webb Nissan and Brandi for your Altima's service needs. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Nissan Auto Family

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