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Alan Webb Nissan

Vancouver, WA

4.2
756 Reviews
Call Dealership (360) 892-9004

3608 NE Auto Mall Dr

Vancouver, WA

98662

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756 Reviews of Alan Webb Nissan

November 20, 2021

They are always very pleasant and curtious. They know my Nissan and what it needs More

by desertdog_7
Recommend Dealer
Yes
Employees Worked With
Mike Hendrickson, Bo Shin
Report | Print
Nov 22, 2021 -

Alan Webb Nissan responded

Rocky, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

November 20, 2021

If I could give 0 stars I would. Alan Webb Nissan service center is horrible. More

by ER
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Adam (service manager), Brandi Johnson, Lynn Taylor
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Nov 20, 2021 -

ER responded

Although Brandi is always been pleasant to work with, I have consistently and repeatedly been ignored by Alan Webb Nissan. I have called and left several messages, emails, and even live chat. No one will speak to me unless I call and request to speak to the general manager. This isn’t about the repair that has taken almost a month to complete. This is about ignoring your customers when they call to inquire about updates on their repair. The only reason I go to Alan Webb Nissan is to honor the vehicle warranty. If I had a choice, I would go elsewhere.

November 18, 2021

It was ok hours were kind of inconvenient actual service was fine other dealers seem unaware of what services are actually offered More

by jbworm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 19, 2021 -

Alan Webb Nissan responded

Jacob, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Let us know how we can earn that 5th star. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

November 14, 2021

I've been with Alan Webb Nissan for 4.5 years and have come to your dealership every 6 months since then for the maintenance on my 2017 Nissan Rogue. I have always had excellent service, professional, co More

by lee_ila_lewis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 16, 2021 -

Alan Webb Nissan responded

Lee-ila, Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions and/or concerns. Best Regards, The Alan Webb Nissan Team

November 14, 2021

Super friendly, caring and honest group of people! Went above and beyond to help me out. More

by elenad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 16, 2021 -

Alan Webb Nissan responded

Thanks for the amazing rating, Elena! We look forward to doing business with you again in the future. Sincerely, The Alan Webb Nissan Team

November 11, 2021

We had a good experience dealing with Alan Webb. From our test drive experience through trade in and finance processes, things went smoothly. More

by IMJAYRO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ramirez
Report | Print
Nov 12, 2021 -

Alan Webb Nissan responded

Jason, Thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that you had a good experience from start to finish. We look forward to seeing you and your new Nissan Murano in the future. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Nissan Auto Family

November 06, 2021

Excellent auto care and customer service ! Always professional and courteous, very personable, also always upfront with the cost of repairs and maintenance. More

by markrbiggie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson, Lynn Taylor, Jazmin Maddy Amaya, Brenda Johnston
Report | Print
Nov 08, 2021 -

Alan Webb Nissan responded

Mark, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are happy to hear that our staff is always professional and courteous, very personable. We look forward to seeing you and your Juke in the future. Take care and have a great week! Sincerely, Your Alan Webb Nissan Auto family

November 05, 2021

Brandi was very helpful considering she was the only representative working, I did not see anyone else More

by godoracing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 05, 2021 -

Alan Webb Nissan responded

Anna, Thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that Brandi was helpful. We look forward to seeing you and your Sentra in the future. Have a wonderful weekend! Sincerely, Your Alan Webb Nissan Auto Family

November 05, 2021

I was told it would be ready in an hour, they were done in 30 minutes. More

by Rikajonn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 05, 2021 -

Alan Webb Nissan responded

Richard, Awesome! We are pleased to hear that we exceeded the expectations set with timely service. Thank you for taking the time to share this nice review with a 5-star rating. We look forward to seeing you and your Versa in the future. Take care and have a great day! Sincerely, Your Alan Webb Nissan Auto Family

November 04, 2021

Brandi Johnson was very courteous, knowledgeable, and helpful. She kept me informed as to the progress of the service. I will be back when a service is needed. More

by jjpresser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Johnson
Report | Print
Nov 05, 2021 -

Alan Webb Nissan responded

James, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that Brandi was courteous, knowledgeable, and helpful. We look forward to seeing you and your Rogue in the future. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Nissan Auto Family

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