Alan Webb Mazda

Pros all the way. The staff handled the work as well as could be expected, given the circumstances. I felt safe and comfortable. Good deal, too. could be expected, given the circumstances. I felt safe and comfortable. Good deal, too. More

My experience with the Mazda service center was fantastic. Scheduling the appointment was easy, customer service superior, and execution efficient! Highly satisfied and would certainly recommend. fantastic. Scheduling the appointment was easy, customer service superior, and execution efficient! Highly satisfied and would certainly recommend. More

Have made multiple purchases at this dealership! Best crew in the business! You will not be disappointed. They take care of you above and beyond crew in the business! You will not be disappointed. They take care of you above and beyond More

Service was quick, but they weren’t helpful when I asked about a specific issue I was having with my vehicle. Only wanted to charge me for diagnosis. I just wanted to have them look at the suspension, wheel about a specific issue I was having with my vehicle. Only wanted to charge me for diagnosis. I just wanted to have them look at the suspension, wheels and tires during their vehicle inspection. More

Very easy to work with staff. Work on car was done wellI Very easy to work with staff. Work on car was done well I don't have anything else to say. Hope you all stay safe Very easy to work with staff. Work on car was done well I don't have anything else to say. Hope you all stay safe More

Great as usual always take my vehicle here for an oil change and it seems to be just fine :) Been going here for almost 7 years now change and it seems to be just fine :) Been going here for almost 7 years now More

I went in for an oil change. The person who greeted me was not very friendly. But, in the past when I bought my car; the sales people were very friendly and not pushy. I now come here for my oil change be was not very friendly. But, in the past when I bought my car; the sales people were very friendly and not pushy. I now come here for my oil change because I now have a car maintenance plan. More

I would not recommend going here. It has been a cluster of a process the whole way. First it was a hassel to even get $300 LESS than KBB for my trade. We finally did. Then when we asked what the differe of a process the whole way. First it was a hassel to even get $300 LESS than KBB for my trade. We finally did. Then when we asked what the difference was between 2020 and 2019 CX9s we got a basically nothing response which come to find out was not true and the 2020 vehicles have features we had lost in our trade in vehicle. We had to pay an extra $1,000 for an auto start in our vehicle and they also wanted twice as much for other add ons compared to the price on the Mazda site. We were able to work a deal out eventually. We added a few things like tow hitch ect. We also added the ceramic protectant coating. There was a bad scratch on the front bumper when we got the vehicle (it was a brand new vehicle) that they agreed to fix. The sales associate told me that I would recieve a call from someone to look at fixing it. I never recieved a call from either person. We went to the dealership and talked to the sales person who said the guy was sick. Apparently it was too much work to call us to let us know that. I was told I could make an appointment for the protective coating with the service department. Devra told me she dis not have any information on that and could not schedule that. We got the extra things added on and the person that was supposed to fix the scratch and the sales associate were supposed to meet me when I dropped off the car for this appointment. They never showed up. An associate named Megan helped me when I picked up the car. She called the body shop and told them I'd be bringing it I got the estimate done and they sent it to the Mazda dealership and again I had to go to the dealership to get things done. I talked to the sales manager this time. I finally got the scratch fixed a week ago. When I picked up the car they did not give me any paperwork or care instructions. They set up an appointment to get the protective coating done a week later. I called the body shop and asked them if I could do it and they said no I needed to wait at least 30 days because of the new paint. Every time I have had the car in for service they never call me with updates or when the car is ready. I have dealt with Devra several times and it always seems like she is too busy to help me. She argued that she called me about my vehicle not being ready for another day when I asked her why she did not let me know. Basically it seems like nobody is talking to the other areas of the dealership. There is ZERO coordination of services. Nobody seems to know what is going on. I got the car on Feburary 12. We still have not gotten the protective coating we paid for. I do have an appointment scheduled but this is ridiculous. I am most definitely not happy with my experience. More

Alan Webb Mazda service department is amazing. The receptionists and mechanics are friendly and skilled in their departments. When my car needs service and or repairs they explain it all to me and whe receptionists and mechanics are friendly and skilled in their departments. When my car needs service and or repairs they explain it all to me and when the car is done, it's done well I've never had to return for the same problem. I give them a hundred percent rating. More

They did their usual fast and efficient service work. I got the oil changed and the tires rotated in about an hour. The delearship was spotless. got the oil changed and the tires rotated in about an hour. The delearship was spotless. More