Alan Webb Mazda

Purchased a lube for life in 2014 with my new car. Poor customer service on this visit challenging my purchase of this service. Waited 1.5 hours for a oil change service that I scheduled 2 weeks in advanc customer service on this visit challenging my purchase of this service. Waited 1.5 hours for a oil change service that I scheduled 2 weeks in advance.. More

I am very impressed with their customer service! So friendly and thorough. From Parts to Service, everyone took care of me - they really went above and beyond to make sure my car repaired in a timely m friendly and thorough. From Parts to Service, everyone took care of me - they really went above and beyond to make sure my car repaired in a timely manner. Jacob was beyond awesome. Through phone and email, he was able to order the part and get it replaced within a week! I will definitely be back for all my parts and service needs. More

poor experience with the saleswoman she didn’t introduce herself had to ask her name. Bought the car one day they had to get it from another close dealer next day. Never got a call to say the car was ready herself had to ask her name. Bought the car one day they had to get it from another close dealer next day. Never got a call to say the car was ready for pick up. I had to call them. When I asked why she never called was told she was too busy. Also phone miscommunication. Overall almost walked away from buying the car. Never had problems with Alan Webb dealership before but I don’t recommend buying from Olivia. Finance guy Charles was great. More

No problems with the service, but a very basic part is missing: you should offer a car wash with service like many other dealers do. Mazdas should look good when they leave your lot. missing: you should offer a car wash with service like many other dealers do. Mazdas should look good when they leave your lot. More

Debra my service writer was awesome very helpful the guys Found a huge mice or rat nest underneath my hood and cleaned it all up for me or for my wife very nice of them Found a huge mice or rat nest underneath my hood and cleaned it all up for me or for my wife very nice of them More

Service advisor went above & beyond to help get our vehicle looked & repaired in as timely a manner as possible as the service schedule was booked solid.. . She’s (Devra) awesome! vehicle looked & repaired in as timely a manner as possible as the service schedule was booked solid.. . She’s (Devra) awesome! More

Front desk in the service dept was not friendly at all. The attitude I received was unacceptable. It took me 4 days to get a hold of service to schedule. I also left a voicemail, never got a return call The attitude I received was unacceptable. It took me 4 days to get a hold of service to schedule. I also left a voicemail, never got a return call. If I did not have the lube for life with them, I would not go back. More

Great experience. Chris S. listened to what I wanted and then guided the process to get it done within my budget. Appreciate the straight forward approach and how easy they made it to buy a car. then guided the process to get it done within my budget. Appreciate the straight forward approach and how easy they made it to buy a car. More

The service department is friendly, easy to schedule with and gets the work done smoothly. I also appreciate the Lyft shuttle service to and from my workplace. and gets the work done smoothly. I also appreciate the Lyft shuttle service to and from my workplace. More