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Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,244 Reviews of Alan Webb Mazda

June 14, 2020

The best car buying experience I have had. Chris Smith in Sales and Charles Joseph in Finance were a pleasure to work with; both addressed my questions and concerns in an honest, clear, and a professional ma More

by smakki1
Recommend Dealer
Yes
Employees Worked With
Charles Joseph, Chris Smith
Jun 15, 2020 -

Alan Webb Mazda responded

Shaker, Congratulations on your new Mazda CX-5! Thank you for taking your time to share your thoughts and this 5 star rating. We are pleased to hear that Chris and CJ were a pleasure to work with. We look forward to seeing you and your CX-5 in the future. Enjoy your new SUV and stay healthy! Sincerely, Your Alan Webb Mazda Family

June 13, 2020

Great customer service and my appointment was completed quickly. The wiring are was clean and comfortable. Safety procedures to limit contact and employees swearing makes were appreciated. More

by MADDIEHALE
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jun 15, 2020 -

Alan Webb Mazda responded

Maddiehale, Thank you for taking your time to share this nice review and 5 star rating. We are pleased to hear that you service was quick and our waiting area was clean and comfortable. We look forward to seeing you and your Mazda CX-5 in the future. Have a great day and stay healthy! Sincerely, Your Alan Webb Chevrolet family

June 10, 2020

Everything was handled well as I turned in my lease and leased a new car. They are working hard to be safe and help customers even during this difficult time More

by PJSOUKUP0
Recommend Dealer
Yes
Employees Worked With
Olivia Lyon
Jun 10, 2020 -

Alan Webb Mazda responded

Peter, Thank you so much for taking your time to share this nice review and 5 star rating. We value your time and feedback. We are please to hear that our team was professional and safe during your purchase. We are looking forward to seeing you and your Mazda CX-30 in the future. Have a great day and stay healthy! Sincerely, Your Alan Webb Chevrolet Family

June 04, 2020

Time is money I am the customer. My time is more valuable than yours. We set an APPOINTMENT for what should have been a 20-25 minute max oil change. We arrived E More

by doug82
Recommend Dealer
No
Employees Worked With
not going to comment.
Jun 04, 2020 -

Alan Webb Mazda responded

doug82, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Leslie Puryear Service Manager 360-334-3002 ext 330

June 04, 2020

Chris and Dave were very easy to work with, very professional, knowable, very helpful on working with me on buying my car I've been wanting to get for some time. More

by drhorning78
Recommend Dealer
Yes
Employees Worked With
Chris Smith
Jun 05, 2020 -

Alan Webb Mazda responded

David, Thank you for taking your time to share your review and 5 star rating. We value your time and feedback. We are pleased to read that Chris and Dave were professional and knowledgeable. We look forward to seeing you and your Wrangler in the future. Have a great weekend and stay healthy! Best Wishes, Your Alan Webb Mazda Family

June 04, 2020

first time buying a car, and salesman (blake) was super helpful. Showed me how everything worked. Awesome dealership!! Definitely will recommend it to friends and family More

by nika13astakhov
Recommend Dealer
Yes
Employees Worked With
Blake Labay
Jun 05, 2020 -

Alan Webb Mazda responded

Nicky, Congratulations on the purchase of your new CX30! Thank you for taking you time to share this nice review and 5 star rating. We are pleased to hear that Blake was super helpful. We look forward to seeing you and your new Mazda in the future. Have a great day and stay healthy! Best wishes, Your Alan Webb Mazda Family

May 30, 2020

I had a great overall service experience. Very professional as usual, and specifically in the midst of the coronavirus crisis: all tees were crossed as regards the social distancing procedures, so More

by gls0
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jun 04, 2020 -

Alan Webb Mazda responded

gls0, Thank you so kindly for taking your time to share this kind review and 5 star rating. We value your time and feedback. We are pleased to read that your experience great service during your recent visit. We look forward to seeing you in the future. Take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

May 30, 2020

As a return customer I’ve been extremely disappointed in the service I recently received. My issues have still been left unresolved to move forward. More

by A.MANN25
Recommend Dealer
No
Employees Worked With
Finance mgr, Chris Porter, Blake Labay
Jun 04, 2020 -

Alan Webb Mazda responded

Andrea, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Genny Smith Customer Experience Manager 360-952-4417 gennys@alanwebbautogroup.com

May 19, 2020

Service was good. Didn’t like the country music on the speakers though, would rather have no music at all. Not sure everyone there appreciates the social distance rules, very nice waiting room, but some g More

by Michu
Recommend Dealer
Yes
Employees Worked With
Lindsey Scott
May 21, 2020 -

Alan Webb Mazda responded

Michu, Thank you for taking your time to share this nice review. We value your time and feedback. We are pleased to hear the that you received good service from our team at Alan Webb Mazda. We look forward to seeing you in the future. Please take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

May 19, 2020

Great friendly customer service. Thanks for the great service. All staff members were friendly and helpful. And they vacuumed my car. I will be back More

by DEVRA2003
Recommend Dealer
Yes
Employees Worked With
Tim FENDLEY, Devra Cramer, Lindsey Scott
May 21, 2020 -

Alan Webb Mazda responded

Devra, Thank you so kindly for taking your time to share this lovely review and 5 star rating. We value your time and feedback. We look forward to seeing you and your Veracruz in the future. Please take care and stay healthy! Sincerely, Your Alan Webb Mazda Family

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