Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Alan Webb Mazda
Vancouver, WA
1,245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,245 Reviews of Alan Webb Mazda
September 23, 2020
Average to subpar service. Nothing special. Brought vehicle in for an oil change. Asked about having the brakes checked due to being at 65000ish miles. While not pushy about paying for a tire rotation, vehicle in for an oil change. Asked about having the brakes checked due to being at 65000ish miles. While not pushy about paying for a tire rotation, received hesitancy about actually checking the brakes because the tires would have to be removed to properly check. Since I wasn’t “paying” to take the tires off, I was told they would would try to look with a mirror to see the brakes, with a longer than needed deflecting explanation. It became a bigger hassle than it was worth. And, a loss of potential service because a) the “quick” check as part of the oil change service found the rear brakes were marginal b) no one called to let me know and c) I will go elsewhere rather than bring it back for service that could have happened while it was there. Was called when the vehicle was finished. No explanation of service needs or several filters that needed to be replaced when I picked it up. Again, all things that another service location will now get paid to do. The oil change was fine. The drop off and pickup acceptable. The communication was lacking. More
by trurod
Verified CustomerEmployees Worked With
Devra Cramer
September 22, 2020
Purchased from another state. Chris the salesman was communicative, and on top of things. Never felt like I was left in limbo being an out of state purchase. I recommend them if you find your car there communicative, and on top of things. Never felt like I was left in limbo being an out of state purchase. I recommend them if you find your car there and are out of state. More
by leromadesign
Employees Worked With
Chris Smith
September 10, 2020
Devra is terrific. She was as helpful as possible and seemed to actually care about my situation. However y’all Charge Too xxxx much! Cleaning anything should not cost a weeks pay! seemed to actually care about my situation. However y’all Charge Too xxxx much! Cleaning anything should not cost a weeks pay! More
by SUPSUE
Employees Worked With
Devra Cramer
September 06, 2020
Brought a non Mazda vehicle in for new tires, which I purchased here for a great price! Service time was longer than expected, but a loaner vehicle was provided for this. Service work was done well and I purchased here for a great price! Service time was longer than expected, but a loaner vehicle was provided for this. Service work was done well and I have no complaints! More
by ALBATEM
Employees Worked With
Jacob Cooksey, Devra Cramer
September 04, 2020
Prompt, fast and qualify fork. I dropped the car even before the hour, the told me 1.5 -2 hrs for servicing and right in time got the message it's done. Work completed as discussed and the tires balance before the hour, the told me 1.5 -2 hrs for servicing and right in time got the message it's done. Work completed as discussed and the tires balance was done lmpecably. Thanks a lot Devra, I'll definitely come again and also thanks for educating me in a matter related to the rervice and oil change. Adrian More
by adriannicoara
Employees Worked With
Devra Cramer
September 04, 2020
Good sales and service experience. Saleswoman was not high pressure when I bought my car and we reached agreement on price quickly. When I went back for the free service appointment, the employees were f high pressure when I bought my car and we reached agreement on price quickly. When I went back for the free service appointment, the employees were friendly and the oil change and inspection took about an hour, as promised. More
by CI
Employees Worked With
Olivia Lyon
September 03, 2020
The sales department was great to work with, bought a used car and was impressed on how easy it was to do business there. Would definitely recommend this dealership. used car and was impressed on how easy it was to do business there. Would definitely recommend this dealership. More
by fastdogs12
Employees Worked With
Olivia Lyon
September 03, 2020
Attentive, friendly and knowledgeable staff. The waiting area was clean and well presented. For what I had done, it was done in a timely manner. area was clean and well presented. For what I had done, it was done in a timely manner. More
by Chris Vossler
Employees Worked With
Devra Cramer
September 02, 2020
Not happy with our experience at Alan Webb. We bought a 2008 honda crv and experienced several problems. We noticed immediately during the test drive the ac was not working. We were told it would be fixed, 2008 honda crv and experienced several problems. We noticed immediately during the test drive the ac was not working. We were told it would be fixed, they kept our car for several days all to find out the ac was never fixed. When replacing the tires and brakes the alignment must of been skipped because now the car shakes when going 60mph when before it didn't shake at all. If you tell a customer you'll take care of them, you should follow through and actually see to it that the car is what you promised it would be. Regardless of the make of car a customer is buying, we were customers nonetheless and we brought you business. I would not shop at Alan webb mazda again. More
by arheault4
Employees Worked With
Chris Smith
August 31, 2020
I am always very impressed with the wonderful customer service I receive in the service department. They are very friendly. Nice to know The representatives here still value good customer service and service I receive in the service department. They are very friendly. Nice to know The representatives here still value good customer service and there customers! More
by DYERJENNY
Employees Worked With
Devra Cramer, Leslie Puryear
