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Alan Webb Mazda
Vancouver, WA
1,244 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,244 Reviews of Alan Webb Mazda
October 20, 2020
Great people and great service! They are friendly and provided a thorough review of the condition of my car after it was serviced. I’m a happy customer. provided a thorough review of the condition of my car after it was serviced. I’m a happy customer. More
by leniorone
Verified CustomerEmployees Worked With
Devra Cramer
October 15, 2020
Fabulous experience!!!! Great job! Minimal wait time! Very friendly!! Debra took very good care of us and explained everything very clearly, and with a welcomed sense of humor!! Very friendly!! Debra took very good care of us and explained everything very clearly, and with a welcomed sense of humor!! More
by GOLDENFALCONJET
Employees Worked With
Devra Cramer
October 15, 2020
Very accommodating in getting me in on short notice. Super friendly service advisors. Pleasantly surprised that I was in and out in less than two hours Super friendly service advisors. Pleasantly surprised that I was in and out in less than two hours More
by matthigh
Employees Worked With
Devra Cramer
October 06, 2020
Great customer service, very efficient and friendly my appointment was at 9am. The wait time was 40 minutes which was great . Thank you for great service appointment was at 9am. The wait time was 40 minutes which was great . Thank you for great service More
by KWAISUE
Employees Worked With
Devra Cramer
October 04, 2020
I had a pleasant experience with Alan Webb Mazda. The salesman was very professional. He was patient and showed me different options since I was having a hard time making a decision. Best experience I’v salesman was very professional. He was patient and showed me different options since I was having a hard time making a decision. Best experience I’ve ever had purchasing a vehicle! More
by CamVal72
Employees Worked With
Chris Smith
September 29, 2020
Sales part went well. However, when it came to actually signing papers, we were promised it would only take a few minutes, but in reality we had to wait more than 2 hours even though we were the only cust signing papers, we were promised it would only take a few minutes, but in reality we had to wait more than 2 hours even though we were the only customer at the time! During the wait, we were totally ignored by the sales people. The manager hid in his office the whole time knowing we were unhappy for the wait. My sales person went home without saying goodbye or introducing someone else to take care of us. I have been to many dealerships and bought cars in the past but by far Alan Web Mazda had the worst customer service. More
by yp
Employees Worked With
Olivia Lyon
September 28, 2020
Such an easy and seamless no pressure buying experience. I visited 5 other Portland dealers and end up buying from Alan Webb instead. Thanks Collin! I visited 5 other Portland dealers and end up buying from Alan Webb instead. Thanks Collin! More
by thomas.h.hulgan
Employees Worked With
Chris Smith, Collin Griffin
September 25, 2020
Service and management excellent as usual. Devra Cramer was on top of things and personally checked to see that requested service was completed to satisfaction. was on top of things and personally checked to see that requested service was completed to satisfaction. More
by PENNOTE
Employees Worked With
Devra Cramer
September 23, 2020
Average to subpar service. Nothing special. Brought vehicle in for an oil change. Asked about having the brakes checked due to being at 65000ish miles. While not pushy about paying for a tire rotation, vehicle in for an oil change. Asked about having the brakes checked due to being at 65000ish miles. While not pushy about paying for a tire rotation, received hesitancy about actually checking the brakes because the tires would have to be removed to properly check. Since I wasn’t “paying” to take the tires off, I was told they would would try to look with a mirror to see the brakes, with a longer than needed deflecting explanation. It became a bigger hassle than it was worth. And, a loss of potential service because a) the “quick” check as part of the oil change service found the rear brakes were marginal b) no one called to let me know and c) I will go elsewhere rather than bring it back for service that could have happened while it was there. Was called when the vehicle was finished. No explanation of service needs or several filters that needed to be replaced when I picked it up. Again, all things that another service location will now get paid to do. The oil change was fine. The drop off and pickup acceptable. The communication was lacking. More
by trurod
Employees Worked With
Devra Cramer
