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Alan Webb Mazda
Vancouver, WA
1,245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,245 Reviews of Alan Webb Mazda
November 24, 2020
Understaffed....everything is the bare minimum. As Mazda goes upscale this dealership has a ways to go to create and fulfill a more positive experience goes upscale this dealership has a ways to go to create and fulfill a more positive experience More
by TDS3230
Verified CustomerEmployees Worked With
Devra Cramer
November 23, 2020
Everyone was extremely nice. Collin was very personable and made the whole experience pleasant. I couldn't be happier with my Mazda 6. Thank you! and made the whole experience pleasant. I couldn't be happier with my Mazda 6. Thank you! More
by lily000221
Employees Worked With
Collin Griffin
November 20, 2020
I was not happy with the staff member’s unfriendly response to our choice to not use one of your dealership’s services. I was also able to find another location that charged half the price for the se response to our choice to not use one of your dealership’s services. I was also able to find another location that charged half the price for the service. This did not give me confidence that the prices were fair or reasonable. More
by aubzs
Employees Worked With
Devra Cramer
November 20, 2020
The front desk staff is always friendly and courteous. The front desk staff is always friendly and courteous. They are always willing to help in anyway they can. I’m very pleased with the service I receiv The front desk staff is always friendly and courteous. They are always willing to help in anyway they can. I’m very pleased with the service I received. More
by dragonflyjs
Employees Worked With
Devra Cramer
November 18, 2020
Devra is a consummate professional, and I enjoy working with her. She remembers me when I come into the service department and I appreciate that. with her. She remembers me when I come into the service department and I appreciate that. More
by sherylreeder
Employees Worked With
Devra Cramer
November 06, 2020
Thank you for the wonderful car buying experience with impeccable customer service. All staff went far above and beyond, it was greatly appreciated. We wish you the best in the new year! impeccable customer service. All staff went far above and beyond, it was greatly appreciated. We wish you the best in the new year! More
by cmj
Employees Worked With
Ryan Sundine
November 06, 2020
I have had kind and friendly service from the time of purchase one year ago and through two service appointments. Devra is OUTSTANDING! She is friendly, calls me by name, was helpful at discerning war purchase one year ago and through two service appointments. Devra is OUTSTANDING! She is friendly, calls me by name, was helpful at discerning warranty Issues, applied discounts, follows up. Devra is thorough and a wonderful “ face and voice for Alan Webb Mazda. Thank you ! More
by MESHELLSILVEY
Employees Worked With
Devra Cramer
November 02, 2020
Your service department, in particular Stacie, is outstanding. In our situation it was the attitude of the sales staff that “they didn’t want to help” that was unacceptable. I had already arranged, w outstanding. In our situation it was the attitude of the sales staff that “they didn’t want to help” that was unacceptable. I had already arranged, weeks prior, to coming in after 6 because I work out of town. Fortunately on the 26th I was able to leave early and arrived about 5:30 pm. I was told I was I was late and explained to the service representative that I had already made arrangements to arrive after 6 and the sales department was going to assist me with dropping off the car. I was then told that they refused to help which left me wondering what would have happened had I arrived when I had expected to. That attitude makes me believe the sales staff really doesn’t care about your customers unless they arrive to purchase a car. I don’t believe anyone cares to patronize a business with employees like that, and I know I certainly won’t. It seems I had a few things that needed to be fixed in my commuter car that needs to be done, but given that experience, I will seek out another dealership that employs people who think of the customers as more than just a commission. More
by jerry.bowden
Employees Worked With
Stacie Jameson
October 30, 2020
A 2 hour service took 3 and a half hours to complete. I wasn’t happy about the time, but I think the work was satisfactory wasn’t happy about the time, but I think the work was satisfactory More
by KGODWIN07
Employees Worked With
Kevin Welker, Maxwell Tanner, Tim FENDLEY, Tim Gilcrease, Leanne Agena, Trish Atkins, Devra Cramer
