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Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews
Call Dealership (360) 334-3000

3716 NE 66th Ave

Vancouver, WA

98661

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1,244 Reviews of Alan Webb Mazda

December 10, 2020

Blake was great he worked with me for a span of 3 weeks to get me into what I needed that would accommodate my families lifestyle. Best car buying experience I have ever personally had. More

by kendolltuthill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Labay, David Milbrandt
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Dec 11, 2020 -

Alan Webb Mazda responded

Kendoll, Congratulations on your new CX-9! We are pleased to hear that Blake provided the best car buying experience you have ever had! We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. Happy holidays! Sincerely, Your Alan Webb Mazda Family

December 10, 2020

Entire sales staff was very helpful, professional, and made an effort to help me find the right vehicle. The whole buying process felt low stress and straight forward. More

by elannas22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
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Dec 11, 2020 -

Alan Webb Mazda responded

Elanna, Awesome! We are pleased to hear that our staff was helpful, professional, and found you the right vehicle. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. We look forward to seeing you and your new CX-30 in the future. Happy holidays! Best wishes, Your Alan Webb Mazda Family

December 10, 2020

Had an oil change, tire rotation, and filter replacement appointment and decided to tack on the Android Auto upgrade for my 2016 CX5. Love the new feature on the stereo and efficient service all around. More

by ERIKT75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Devra Cramer, Lindsey Scott, Stacie Jamieson
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Dec 11, 2020 -

Alan Webb Mazda responded

Erik, That's awesome! The Android Auto is a great feature to add to your CX-5. Thank you for taking the time to share this kind review. We are happy to hear that your service was efficient. Thank you for choosing Alan Webb Mazda and we hope to see you again. Happy holidays! Sincerely, Your Alan Webb Mazda Family

December 09, 2020

Working with Stacie was great! Very prompt, professional and very helpful. I would recommend Alan Webb again. In fact, we have bought 2 new cars from you. More

by nicoleange32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie Jamieson
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Dec 11, 2020 -

Alan Webb Mazda responded

Nicolette, Thank you for taking the time to share your experience, We value your time and feedback. We are pleased to hear that Stacie was prompt, professional, and helpful. Thank you for choosing Alan Webb Mazda and for your recommendation. We look forward to seeing you and your CX-5 in the future. Happy holidays! Sincerely, Your Alan Webb Mazda Family

December 07, 2020

Took 3 hours for a simple oil change. The appointment I had before this one I had to cancel because apparently there was not going to be an oil tech on site..... More

by karyvaughn
Recommend Dealer
No
Employees Worked With
Do not know her name at the desk
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Dec 17, 2020 -

Alan Webb Mazda responded

Hello, Thank you for being a valued customer and choosing Alan Webb Mazda, as we are facing unprecedented times, our goal is to strive for greatness and customer satisfaction. Thank you for bringing this to our attention. We are disappointed we fell short of providing a stellar service experience. We sincerely apologize for your lengthy appointment and having to reschedule. Our goal of meeting our customer's expectations and satisfaction is the number one priority. We look forward to serving you in the future and hope we can earn a 5-star review from you and our future clients. Thank you Alan Webb Mazda

December 03, 2020

Quick, courteous, professional. Took the stress out of the whole car buying experience after my accident. Thanks to Collin, Charles, and the rest of team! More

by KimK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles in finance, Collin Griffin
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Dec 07, 2020 -

Alan Webb Mazda responded

Kimie, We are happy to hear that Colin, Charles, and the rest of the team were courteous and professional during a difficult time. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look forward to seeing you and your CR-V in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

November 30, 2020

Devra in service is extremely helpful and stays in touch with you which makes you very comfortable, highly appreciated. The GM Chris is top notch making sure the customer is taken care of and all aspects of More

by Shannon.cantin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Porter, Devra Cramer
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Dec 07, 2020 -

Alan Webb Mazda responded

Shannon, That's great to hear! We are thrilled that Devra was helpful and informative and Chris was top notch. Thank you for taking the time to share this kind review and a 5-star rating. We truly value your time and feedback. We look forward to seeing you and your Mazda3 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Family

November 26, 2020

Quite professional.Collin was especially attentive.Only Quite professional. Collin was especially attentive. Only downside was a maintenance issue and that the vehicle hadn’t been detailed considering the More

by boxcar14849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith, Collin Griffin
Report | Print
Nov 30, 2020 -

Alan Webb Mazda responded

Amber, Thank you for taking the time to share your experience. We value your time and appreciate your feedback. Your insights help us to grow a positive customer experience for you and others. We are happy to hear that Colin was attentive. We apologize for falling short of your expectationsl. Thank you for choosing Alan Webb Mazda for your vehicle needs and we hope to see you again. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

November 25, 2020

Excellent service! Stacie was friendly and accommodating. She arranged a ride and pick up & kept me updated on what was going on with my car. More

by DNKDAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie
Report | Print
Nov 30, 2020 -

Alan Webb Mazda responded

Kandi, Awesome! We are pleased to hear that Stacie was friendly and accommodating. Thank you for taking the time to share this kind review and a 5-star rating. We value your time and appreciate your feedback. We look forward to seeing you and your CX-5 in the future. Have a wonderful day! Sincerely, Your Alan Webb Mazda Family

November 24, 2020

Understaffed....everything is the bare minimum. As Mazda goes upscale this dealership has a ways to go to create and fulfill a more positive experience More

by TDS3230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devra Cramer
Report | Print
Nov 25, 2020 -

Alan Webb Mazda responded

Thank you for being a valued customer and choosing Alan Webb Mazda, as we are facing unprecedented times, our goal is to strive for greatness and customer satisfaction. Thank you for bringing this to our attention. We have currently hired more great team members, including myself to our Mazda store. Our a goal of meeting our customers expectations and satisfaction is the number one priority. We look forward in serving you in the future and hope we can earn the 5 star review from our future clients. Thank you Edgar Martinez General Sales Manager

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