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Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,244 Reviews of Alan Webb Mazda

December 31, 2020

I was impressed with Chris‘s knowledge of the CX five product line. With just a few words he found the car that we bought. No more no less. Then he did everything possible to execute the paperwork as qui More

by kyle82
Recommend Dealer
Yes
Employees Worked With
Chris Smith, David Milbrandt
Jan 11, 2021 -

Alan Webb Mazda responded

Kyle, We are pleased to hear that Chris was knowledgeable and your purchase wax executed quickly. Thank you for taking the time to share this nice review and a 5-star. We value your time and feedback. We look forward to seeing you and your CX-5 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

December 31, 2020

Once was great but starting to not feel like a valued customer. Every visit I have to fight to have my oil change certificate verified when it can just get loaded into the computer. Constantly being as More

by DESIRAE.HYATT
Recommend Dealer
No
Employees Worked With
Devra Cramer
Jan 18, 2021 -

Alan Webb Mazda responded

Desirae, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

December 26, 2020

It was fast. Only 30 minute wait. When I arrived at 7:55 no mechanics were there and girl behind desk very frustrated. Almost cancelled it More

by DEB_NEWCOMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Dec 28, 2020 -

Alan Webb Mazda responded

Debbie, Thank you for taking the time to share this review. We value your time, your feedback, and appreciated your patience. We are sorry we fell short of providing a stellar experience however are happy to hear that your service was fast while experiencing a staffing issue. We look forward to seeing you and your CX-5 in the future. Have a wonderful day!

December 23, 2020

Colin was super helpful, respectful and understanding of my situation and made it super easy. He explained features of my car to me and made it all really quick and stress free. More

by Tiffanie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Griffin
Dec 28, 2020 -

Alan Webb Mazda responded

Tiffanie, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that Colin was respectful, understanding, and informative. We look forward to seeing you and your Mazda3 in the future. Have a great day! Sincerely, Your Alan Webb Mazda Family

December 19, 2020

I had the oil changed in my SUV at Alan Webb Mazda. I was impressed by the professionalism and cleanliness of the staff. The work was done quickly and properly. I would highly recommend Alan Webb Mazda More

by seesunshine3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Devra Cramer, Stacie Jamieson, Brandy Jordan
Dec 21, 2020 -

Alan Webb Mazda responded

Hello, Thank you so kindly for taking the time to share your experience. We value your time and feedback. We are thrilled to hear that our staff was professional and your service was completed in a timely manner. Thank you for choosing Alan Webb Mazda for your vehicle's needs. Happy holidays! Sincerely, Your Alan Webb Mazda Family

December 18, 2020

We had a 10 am appt for first oil change and a service recall. We were told it would be a couple hours but wasn't ready until 2:30. More

by MSTRMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie Jamieson
Dec 21, 2020 -

Alan Webb Mazda responded

Jodi, We are sorry we fell short of your expectations. We value your time and feedback, it helps us to grow and build a positive customer experience for you and others. Thank you for taking the time to share your experience. We look forward to seeing you and your CX-5 in the future. Happy holidays! Best wishes, Your Alan Webb Mazda Family

December 17, 2020

It took a few phone calls to get a response, but due to the China flu and small staff, we finally set up and appointment. We were in and out in about a half hour for a oil change. Very nice. More

by RICHBFC777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie Jamieson, Brandy Jordan
Dec 21, 2020 -

Alan Webb Mazda responded

Rich, Thank you for taking the time to share your experience and your patience during these unprecedented times. We are pleased to hear that our limited staff facilitated your service in a timely manner. We look forward to seeing you and your CX-5 in the future. Have a wonderful holiday! Sincerely, Your Alan Webb Mazda Family

Dec 22, 2020 -

RICHBFC777 responded

Merry Christmas to you and your crew.

December 16, 2020

We are enjoying our new Mazda 3!! Thank you. Sales department was very helpful pointing out a vehicle we were not considering at a great price. We love it. More

by TONYLEMONADE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Griffin, David Milbrandt
Dec 17, 2020 -

Alan Webb Mazda responded

Tony and Deborah, Thank you for taking the time to share your experience. We value your time and feedback. We are pleased to hear that our sales department help find you the right car and a great price. We look forward to seeing you and your Mazda3 in the future. Have a wonderful holiday! Sincerely, Your Alan Webb Mazda Family

December 14, 2020

Drove from Florida to Washington, hit some concrete exiting Oregon. Devra at Alan Webb Mazda did my road-hazzard claim with poise & efficiency, excellent service. More

by Brian C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Dec 17, 2020 -

Alan Webb Mazda responded

Brian, Awesome! We are pleased to hear that Devra handled your road hazard claim with poise and efficiency. Thank you for taking the time to share this kind review and a 5-star rating. We value your time and feedback. We wish you the very best on your travels. Happy holidays! Sincerely, Alan Webb Mazda

December 12, 2020

They are the best, always helpful, nice , they got me a ride home and finished a head of time. I called Portland store .the service guy talk me down like I was stupid More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lindsey Scott
Dec 14, 2020 -

Alan Webb Mazda responded

Diane, Thank you for taking the time to share this kind review. We value your time and feedback. We are pleased to hear that you received helpful and accommodating service. Thank you for choosing Alan Webb Mazda for your vehicle's needs. Happy Holidays! Sincerely, Your Alan Webb Mazda Family

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