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Alan Webb Mazda

Vancouver, WA

4.7
1,244 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,244 Reviews of Alan Webb Mazda

February 12, 2021

East to get an appointment and the service is fast. The pricing seems fair although it is a little higher than my Toyota. I will come back for regular servicing providing that the service department dos n More

by JHOLMES1149
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Feb 15, 2021 -

Alan Webb Mazda responded

John, Thank you for taking the time to share your experience. We value your time and feedback. We are pleased to hear that your service was easy to schedule and executed quickly. We look forward to seeing you and your CX-5 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

February 11, 2021

The work I requested was delayed when the tech realized that one part that was to be replaced didn’t need to be, Mazda made sure I had a vehicle to use while the part was being ordered and installed, and i More

by WTGR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Feb 11, 2021 -

Alan Webb Mazda responded

Matthew, That's great!. We are thrilled to hear that our staff was thoughtful and diligent with your Mazda3 service needs. We value your time and feedback. Thank you for choosing Alan Webb Mazda. We look forward to seeing you again. Take care and have a great day! Best wishes, Your Alan Webb Mazda Family

February 11, 2021

It is absolutely stupid your dealership does not have a "contract" or what ever you are calling it with Lyft or Uber to pick up or drop off outside of the Vancouver city area. I live in battle ground and h More

by mikesmobilemarine
Recommend Dealer
Yes
Employees Worked With
Stacie Jamieson
Feb 15, 2021 -

Alan Webb Mazda responded

Hello, We are disappointed to hear that we fell short of your expectations. We sincerely apologize for our limited shuttle service agreement and the inconvenience it caused you. Your insights help us to grow a positive customer experience for you and others. Thank you for taking the time to share your thoughts. Again, We are sorry for the inconvenience you experience. We hope to see you again. Take care and stay safe! Sincerely, Alan Webb Mazda

February 09, 2021

Great customer service!! Great price for the car I wanted!! It was a wonderful experience, and my husband and I would highly recommend this dealership!! More

by juliepilg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith, David Milbrandt
Feb 11, 2021 -

Alan Webb Mazda responded

Julie, Thank you for taking the time to share this kind review, your recommendation, and a 5-star rating. We value your time and feedback. We are happy to hear that your experience was great and you got the car you wanted at the right price. We look forward to seeing you, your husband, and your RX300 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

February 09, 2021

A tire warning brought me in without an appointment. Helped right away by some great people. Parts department helped too with an inquiry. Thanks to all. More

by aliceanddavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Jacob Cooksey, Devra Cramer, Stacie Jamieson, Emily Hamilton
Feb 11, 2021 -

Alan Webb Mazda responded

Alice and David, Awesome! We are pleased to hear that you were helped right away. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your Mazda3's service needs. Have a great day! Sincerely, Your Alan Webb Mazda Family

February 08, 2021

I lost my keys for my CX-5. I called and spoke with Stacie. She got me in immediately and was extremely helpful. I had my new keys in the same day. Overall a 10/10 experience. Stacie was the best. More

by Dolanskydillon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacie Jamieson
Feb 08, 2021 -

Alan Webb Mazda responded

Dolansky, Thank you for taking the time to share this kind review. We are pleased to hear that Stacie was extremely helpful during a stressful time. We look forward to seeing you and your CX5 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

February 05, 2021

Was not greeted very friendly. I was a lil early, but have quite a drive and don’t want to be late. Service is fast. My sun roof still makes the noise I was concerned about. More

by sarahpboland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Feb 08, 2021 -

Alan Webb Mazda responded

Sarah, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. After reviewing your recent service record, it appears that our technician was unable to duplicate your concern. Unfortunately with noises, it may take a ride along with you in your vehicle to point out your concerns which is complicated by COViD restrictions. I suggest you give us another opportunity to evaluate the vehicle or take a video of the noise you are hearing for your next service. I look forward to improving your experiences in the future. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

February 03, 2021

Mike Woods was great! Very accommodating, friendly and personable. It was a very pleasant sales experience, no high pressure techniques. We appreciated his efforts to find the perfect truck fit for our ne More

by Becky L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Woods, David Milbrandt
Feb 03, 2021 -

Alan Webb Mazda responded

Becky, Thank you for taking the time to share this nice review and a 5-star rating. We are pleased to hear that Mike was very accommodating, friendly, and personable. We look forward to seeing you in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Family

February 03, 2021

The first person I spoke with to make my appointment was extremely nice and personable. The lady that checked me in and was my service advisor was rude from the get go. Because of her rudeness, I will never More

by cm_binion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devra Cramer
Feb 08, 2021 -

Alan Webb Mazda responded

Chris, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

February 03, 2021

Poor experience overall. Unable to answer basic questions and manager couldn’t answer either. Finally had to work directly with finance person. Would not recommend. More

by edwardlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Sundine, David Milbrandt, Fernando Jaramillo
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