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Alan Webb Mazda

Vancouver, WA

4.7
1,246 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,246 Reviews of Alan Webb Mazda

February 03, 2021

The first person I spoke with to make my appointment was extremely nice and personable. The lady that checked me in and was my service advisor was rude from the get go. Because of her rudeness, I will never More

by cm_binion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devra Cramer
Feb 08, 2021 -

Alan Webb Mazda responded

Chris, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

February 03, 2021

Poor experience overall. Unable to answer basic questions and manager couldn’t answer either. Finally had to work directly with finance person. Would not recommend. More

by edwardlane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Sundine, David Milbrandt, Fernando Jaramillo
February 01, 2021

I really appreciated Collins professional attitude and help. We had a situation that needed some attention and Collin was right on it to make it square. Thank you Collin, and Edgar More

by Voltztnt
Recommend Dealer
Yes
Employees Worked With
Collin Griffin, Edgar Martinez
Feb 01, 2021 -

Alan Webb Mazda responded

Therese and Tim, Thank you for allowing Collin and Edgar to make it right. We value your time and feedback. We look forward to seeing you and your CX-9 in the future. Have a great day! Sincerely, Your Alan Webb Mazda Family

January 29, 2021

Great service, new to Vancouver Washington and the customer service was great 👍 great thank you very much will return love my Mazda.🏄🏻🚣🏻‍♀️Stay cool 😎 thanks More

by FATIMAV1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Devra Cramer, Stacie Jamieson, Emily Hamilton
Jan 29, 2021 -

Alan Webb Mazda responded

Fatina, Awesome! We are pleased to hear that your service was great and that you will be back. Thank you for taking the time to share this kind review and a 5-star rating. We look forward to seeing you and your Mazda3 in the future. Have a great day! Sincerely, Your Alan Webb Mazda Family

January 29, 2021

My car runs like a good man that fixed it for me and I thank you so very much and I will come back to More

by LINDASHIVERS69
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Jan 29, 2021 -

Alan Webb Mazda responded

Linda, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are happy to hear your vehicle was repaired to your expectations. We look forward to seeing you and your Mazda6. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

January 29, 2021

Such a refreshing change at Allen Web Mazda! No pressure, no shenanigans! Just very helpful sales people. I am very happy with my new CX5, and will tell others about my good experience there. 😊Thanks! More

by cathieschurman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
Feb 01, 2021 -

Alan Webb Mazda responded

Cathi, Awesome! We are thrilled to hear that you had a refreshing car buying experience with us. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look forward to seeing you and your CX-5 in the future. Take care and have a great day! Best wishes, Your Alan Webb Mazda Family

January 28, 2021

I have been getting my Mazda serviced at this location for many years. I will not go anywhere else. The customer service is outstanding. Devra was great to work with! More

by HOUSECRASHER2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Gilcrease, Devra Cramer
Jan 29, 2021 -

Alan Webb Mazda responded

Tess, Thank you so kindly for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that Devra was great to work with and that we have earned your repeat business. We look forward to seeing you and your Mazda CX-9 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

January 25, 2021

Purchased a car following an online Ad on their website. The whole process was very smooth, without pushing for the usual dealer add-ons (other than the usuals like warranty and their $400ish “brake modulat More

by Robert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sundine, David Milbrandt
Jan 27, 2021 -

Alan Webb Mazda responded

Robert, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are happy to hear that your purchase experience was smooth and pressure free. We look forward to seeing you in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

January 22, 2021

Delighted with the way our purchase was handled but a little disappointed it took so long since we were not financing the vehicle. Paid cash. More

by heygeneral
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sundine
Jan 27, 2021 -

Alan Webb Mazda responded

Wayne and Elaine, Thank you for taking the time to share this nice review. We value your time and feedback. We are happy to hear that your purchase experience was handled. We apologize for the lengthy signing process. Unfortunately, we are experiencing a staffing issue and are working vigorously to resolve it. We thank you for your understanding with that. Again, we are sorry for the inconvenience of purchase length. Thank you for your understanding and patience. We look forward to seeing you and your Mazda CX-5 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Family

January 22, 2021

My 2009 Mazda 6 needed diagnostic work. Service manager, Devra, arranged for Andy to analyze and fix. Perfect job, amazing work. Thank you - Chuck R More

by ARLESHAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy, Devra Cramer
Jan 27, 2021 -

Alan Webb Mazda responded

Charles, Awesome! We are thrilled to hear that Devra and Andy were able to repair your vehicle while providing amazing service. Thank you for taking the time to share this nice review and a 5-star rating. we value your time and feedback. we look forward to seeing you and your Mazda6 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Family

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