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Alan Webb Mazda

Vancouver, WA

4.7
1,248 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,248 Reviews of Alan Webb Mazda

March 09, 2021

Disappointed... the front desk seemed overwhelmed Devra was nice but seemed stressed. Last time there were two people helping. Also I realize you do not offer a car wash but I was able to get my car vacu More

by Zooming
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Mar 17, 2021 -

Alan Webb Mazda responded

Hello, We are disappointed to hear that you had a less than stellar experience with us. We are currently working on hiring new staff to support Devra and provide a better experience for our guests. We sincerely apologize for falling short of your expectations. Thank you for choosing Alan Webb Mazda for your vehicle needs. We certainly hope we have an opportunity to provide exceptional service to you and others in the future. Take care and have a wonderful day. Sincerely, Your Alan Webb Mazda Auto Family

March 09, 2021

Not impressed with the lack of communication from service dept. My recall was setup in advance, took additional day to complete, and additional items were not addressed while in shop. I had to continue to ca More

by Klespedal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devra Cramer, Emily Hamilton
Mar 17, 2021 -

Alan Webb Mazda responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Respectfully, Floyd Quiding Service Manager 360-574-1131 ext 230 Floydq@alanwebbautogroup.com

March 04, 2021

Both times coming in for service I was told the wrong thing and times, will never use them again. Had to out gas in the loaner car to use for overnight and then was told my car was done 1 hour later and More

by LUKEM410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devra Cramer
Mar 05, 2021 -

Alan Webb Mazda responded

Luke, We are disappointed to hear that you had a less than stellar experience with us. We sincerely apologize for falling short of your expectations. It is standard practice during a rental/loaner that you are responsible for the gas use. We apologize that we could not offer a discount for the overfill due to your invoice already processed. Devra's offer of a free tire rotation on a future visit still stands. Again, we are sorry for any inconvenience you experienced while your car was serviced with us. Take care and have a wonderful day! Respectfully, Alan Webb Mazda

March 03, 2021

I always receive professional, efficient, and friendly service when I bring my vehicle to Alan Webb Mazda. Special thanks to Devra, who manages things with tremendous patience and a terrific sense of humo More

by G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Mar 05, 2021 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this nice review and a 5-star review. we value your time and feedback. We are pleased to hear that Devra was patient, humorous, and provided genuine And sincere customer service. Thank you for choosing Alan Webb Mazda and Devra for your service needs. Take care and have a wonderful weekend! Sincerely, your Alan Webb Mazda Family

February 28, 2021

Devra is friendly, helpful and knowledgeable. I appreciate her updates via text, for me that is extremely helpful and shows Devra and Mazda care about their customers. More

by SANDYGSHARP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Mar 05, 2021 -

Alan Webb Mazda responded

Sandy, We are pleased to hear that Devra is friendly and knowledgeable. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your Mazda CX-5 needs. We look forward to seeing you in the future. Have a wonderful weekend! Sincerely, Your Alan Webb Mazda Family

February 26, 2021

Ryan did a great job. He was knowledgeable, friendly, and patient. He made sure to go over all the features and setup information with me before I left. More

by TOM.PETROLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sundine, David Milbrandt
Mar 05, 2021 -

Alan Webb Mazda responded

Tom, We are pleased to hear that Ryan was knowledgeable, friendly, and patient. Thank you for taking the time to share this kind review. We look forward to seeing you and your Mazda6 in the future. Take care and have a wonderful weekend! Sincerely, Your Alan Webb Mazda Family

February 24, 2021

It was a great experience. Ryan was great to work with and very knowledgeable and friendly. Would recommend Alan Webb Mazda to all my friends. More

by dsantori61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Sundine, Edgar Martinez, David Milbrandt
Mar 05, 2021 -

Alan Webb Mazda responded

Denise, We are pleased to hear that Ryan was great to work with and very knowledgeable and friendly. We value your time and feedback. We look forward to seeing you and your Mazda CX-30 in the future. Thank you for choosing Alan Webb Mazda for your vehicle needs. Take care and have a wonderful weekend! Best wishes, Your Alan Webb Mazda Family

February 24, 2021

Definitely will recommend people go here! Olivia is very sweet and easy to work with! I love not being pressured into buying a car and that really makes a difference! Plus they make sure the car is cleaned More

by SIERRADSAPP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Olivia Lyon
Mar 05, 2021 -

Alan Webb Mazda responded

Sierra, Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We are pleased to hear that Olivia was sweet and easy to work with. We look forward to seeing you and your new Mazda CX-30 in the future. Have a wonderful weekend! Best wishes, Your Alan Webb Mazda Family

February 20, 2021

Excellent service. They took care of my car very promptly. I had a battery issue which was under warranty. Called the Mazda road side and these guys had it up n running in no time More

by vyom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Feb 22, 2021 -

Alan Webb Mazda responded

Vyom, Awesome! We are thrilled to hear that you experienced excellent service from our staff and Mazda Roadside Assistance. Thank you for taking the time to share this nice review and a 5-star rating. We value your time and feedback. We look forward to seeing you and your Mazda CX-5 in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Family

February 19, 2021

Got a reasonable price so I am happy. Salesmen were easy to work with however bad communication and took a very long time to leave. More

by amandaleighmart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Labay
Feb 19, 2021 -

Alan Webb Mazda responded

Amanda, Thank you for taking the time to share this review. We value your time and welcome your feedback. your insights help us to grow a positive customer experience. We are sorry that our communication fell short and caused a lengthy purchase experience. Thank you for choosing Alan Webb Mazda for your vehicle needs. We look forward to seeing you and your new Mazda CX-5 in the future. Take care and enjoy your new Mazda! Sincerely, Your Alan Webb Mazda Family

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