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Alan Webb Mazda

Vancouver, WA

4.7
1,246 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

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1,246 Reviews of Alan Webb Mazda

April 17, 2021

Alicia was nice and courteous. My check engine light came on the beginning of March...called and couldn't get an appt until March 30. I thought that was too long of a wait! Otherwise I would have given you More

by ginny-ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Benshoof
Apr 27, 2021 -

Alan Webb Mazda responded

Hello, We are disappointed to hear that we fell short of your expectations. We have been working on re-staffing our service department and making great strides to eliminate the lengthy appointment process. We value your time and feedback. We are pleased to hear that Alicia was nice and courteous. We look forward to seeing you in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

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April 16, 2021

I appreciated the pleasant and efficient assistance with purchasing my car. There was no pressure and I found it an easy experience so would recommend Alan Webb Mazda. More

by thompsondennice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank?, Blake Labay, Jay Salaz
Apr 27, 2021 -

Alan Webb Mazda responded

Dennice, Awesome. We are thrilled to hear that we earned your recommendation with our pressure-free and pleasant car buying experience. Thank you for choosing Alan Webb Mazda. Enjoy your new Mazda CX-3! Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

April 13, 2021

It took a very long time for me to get checked in, 45min for the check in and loaner process. Then my car was not passed off to a technician the day that I dropped it off, so I received no updates and it wa More

by KGreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seth, Lindsey, Alicia Benshoof
Apr 16, 2021 -

Alan Webb Mazda responded

Hello, We are disappointed to hear of your less-than-stellar experience with us. We value your time and welcome your feedback. Your insights help us to improve and address issues that affect your overall experience. Unfortunately, we have been understaffed and are training several new staff members. We sincerely apologize for our failure in communication and for falling short of your expectations. It is our goal to deliver truly exceptional service the first time and every time. We have been working hard to build a positive and cohesive team. We appreciate your acknowledgement of Alicia and her hard work. We encourage you to allow Alicia to provide the truly exceptional service we strive for. Again, we are truly sorry for your poor experience. Take care. Have a great day! Sincerely, Alan Webb Mazda

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April 12, 2021

The service department at Alan Webb Mazda was great and I would happily go back. I brought my car in for a recall repair and picked it up later that day good as new. More

by Chase
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Alicia Benshoof, Cassie English, Detrik Blue
April 06, 2021

Regular scheduled service. Very efficient and on time. Took a lot less time then they estimated. I don’t recognize any of the service department names. Only dealt with the gal at the counter who was p More

by chughes34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Welker, Tim Gilcrease, Alicia Benshoof, Cassie English
April 01, 2021

Alan Webb Mazda was just the Dealership I was looking for. Though I didn’t buy a Mazda, I purchased a Beautiful 2010 Toyota Camry SE with all the bells & whistles with a price that would we could accommo More

by MrNasty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Porter, Marc Allen, Collin Griffin, Jose Ortiz, Jay Salaz
Apr 01, 2021 -

Alan Webb Mazda responded

Michael, Thank you for taking the time to share this nice review and a 5-star rating. We are pleased to hear we earned your recommendation. We look forward to seeing you and your Camry in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto family

Apr 01, 2021 -

MrNasty responded

Alan Webb Mazda & Co., Your very welcome & once again Thank You very much for a no-nonsense experience. Look forward to doing business with you all in the future. Sincerely, Mike & Silvia Prichard.

March 31, 2021

A very pleasant experience. They listened to me. And like a real President would say” make a deal”. And guess what? I bought a Mazda! More

by Tony A. Bryant
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Allen, Collin Griffin, Edgar Martinez, David Milbrandt
Apr 01, 2021 -

Alan Webb Mazda responded

Tony, We are happy to hear that you had a pleasant experience with us. We value your time and feedback. Thank you for taking the time to share this nice review with a 5-star rating. We look forward to seeing you and your CX-3 in the future. Have a great day! Sincerely, Your Alan Webb Mazda Auto Family

March 31, 2021

Very poor follow up with the original sales guy Blake. I came to to buy out my lease. Was told he was backed up and would call me back in couple hours when the paper work was ready. No big deal. It's covid. More

by Sava
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marc Allen, Chris Smith, Blake Labay, Jose Ortiz, Jay Salaz
March 30, 2021

They have always done a great job for me very timely in and out never seems to try and over sale products that you don’t need More

by DAVEMORTENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Apr 01, 2021 -

Alan Webb Mazda responded

Dave, Thank you for taking the time to share this nice review with a 5-star rating. We value your time and feedback. We are pleased to hear that your service was timely and pressure-free manner. We look forward to seeing you and your CX-5 in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

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March 30, 2021

Great professional and friendly shop. Very passionate about supreme customer service/satisfaction.. If you are in need of automotive care, please consider Alan Web Mazda as your go to shop. There to serv More

by alexander_aizen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devra Cramer
Apr 01, 2021 -

Alan Webb Mazda responded

Alexander, Thank you for taking the time to share this nice review and a 5-star rating. We are pleased to hear that our Mazda Service Department earned your recommendation with great customer service. We look forward to seeing you and your Highlander in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

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