Alan Webb Mazda
Vancouver, WA
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1,246 Reviews of Alan Webb Mazda
The customer reps were very friendly and called to confirm all the work being done and to confirm the price. Detrick went through everything found and done. It all went very smoothly confirm all the work being done and to confirm the price. Detrick went through everything found and done. It all went very smoothly More
Zero stars would be a more adequate rating. Repeatedly tried to get me to pay $175.00 for services rendered on what I requested to be the free service that came with purchase of the vehicle, at Alan Webb. tried to get me to pay $175.00 for services rendered on what I requested to be the free service that came with purchase of the vehicle, at Alan Webb. Either way, will never use them again, or buy another car from this dealership, as the service department is a direct reflection of general business practices at hand. More
Customer service on the phone is too slow. I called and 2 hours later had a return call. Sometimes it is longer. This happens when I call in. Waiting room uncomfortable for a couple of hours or longe 2 hours later had a return call. Sometimes it is longer. This happens when I call in. Waiting room uncomfortable for a couple of hours or longer. More
They did a great job, I had made an appt and somehow they didn’t have it on record but they still were able to get me and have it work. Appreciate the flexibility! didn’t have it on record but they still were able to get me and have it work. Appreciate the flexibility! More
I worked with Detrik on the blue team. He took the time to keep me informed throughout the service process. He even followed up with me after the service. My Mazda runs great! to keep me informed throughout the service process. He even followed up with me after the service. My Mazda runs great! More
Detrik was very professional in his position. He kept me informed on the progress of service. He was quick and efficient. The loaner car was very well appreciated! informed on the progress of service. He was quick and efficient. The loaner car was very well appreciated! More
Washing of the new car was the worst, lots of water spots and windows were wiped with a dirty rag, Collin had a second wash and I don’t think they did it. Collin was an amazing young man who went out of his and windows were wiped with a dirty rag, Collin had a second wash and I don’t think they did it. Collin was an amazing young man who went out of his way to sell me the car I always wanted. More
My Mazda is nearly 10 years old and Alan Webb Mazda has been my exclusive choice for servicing my car. The services include reminders, transparent explanation of current and future repair needs, comprehens been my exclusive choice for servicing my car. The services include reminders, transparent explanation of current and future repair needs, comprehensive history of my car and best of all 5 star customer service! More
Wonderful place,, very good service. Friendly staff. Very clean waiting room with coffee, wifi, etc. I enjoy your service sincerely August 2011 and I am going to continue Very clean waiting room with coffee, wifi, etc. I enjoy your service sincerely August 2011 and I am going to continue More