Back

Alan Webb Mazda

Vancouver, WA

4.7
1,246 Reviews

3716 NE 66th Ave

Vancouver, WA

98661

Directions

By Type

1,246 Reviews of Alan Webb Mazda

May 13, 2021

Deteick was very helpful, polite and stayed in contact with us for the duration of time that our car was being serviced. He was very helpful. More

by Aander03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
May 17, 2021 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this nice review. We are pleased to hear that Detrik was helpful, polite, and kept you informed. We look forward to seeing you in the future. Take and have a great day! Sincerely Your Alan Webb Mazda Auto Family

May 13, 2021

The worst experience I’ve ever had purchasing a vehicle. The only process I enjoyed was CJ in the finance department. Perhaps because he was not part of mazda? More

by Na
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Blake Labay, CJ Seaman, Collin Griffin, Edgar Martinez, Jay Salaz
May 17, 2021 -

Alan Webb Mazda responded

Hello, I sincerely apologize that we fell short of your expectations. Thank you for taking the time to share your experience with us. I appreciate your feedback. It is insight such as this that helps me improve our processes and thus our customer satisfaction. If you have any more feedback that you would like to share with me personally, please don’t hesitate to reach out to me directly. I look forward to improving your experiences in the future. Take care, Edgar Martinez General Sales Manager Alan Webb Mazda 360-334-3000 ext 350 EdgarM@alanwebbautogroup.com

May 13, 2021

I had a great experience at Alan Web Mazda! Chris Smith was very professional, nice, and helpful. I would recommend this dealership for anyone looking for there next vehicle! More

by joshuajones541
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith, Blake Labay, Ryan Sundine, Collin Griffin, Cassie English, Jesse Guldenzopf
May 17, 2021 -

Alan Webb Mazda responded

Joshua, Awesome! We are thrilled to hear that Chris was professional, nice, and helpful while providing a great car buying experience. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. We look forward to seeing you and your Civic in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Auto Family

May 11, 2021

The dealership was incredibly helpful and knowledgeable. Blake was able to answer all my questions about the vehicle. I would recommend this dealership to anyone who's interested in getting a Mazda. More

by Trey.Unterberger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Allen, Blake Labay
May 17, 2021 -

Alan Webb Mazda responded

Trey, Awesome! We are pleased to hear that Blake was helpful and knowledgeable. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your vehicle needs. We look forward to seeing you and your CX-30 in the future. Sincerely, Your Alan Webb Mazda Auto Family

May 08, 2021

Not happy about cost and time plus I already stated my experience earlier in a survey. Charged more than should have and took twice as long as should have. A dirty rag was used to wipe down interior as w More

by KAMISOWARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Benshoof
May 08, 2021 -

KAMISOWARDS responded

Did i mention the dirty rag that i witness smearing mud on my interior. I cleaned my car when i got home!

May 05, 2021

Their service was prompt and respectful. The service department suggested other preventive maintenance but was not pushy. I appreciated that. I will continue to get my Mazda serviced here. Also, I appre More

by markneileen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cassie English
May 10, 2021 -

Alan Webb Mazda responded

Mark, Awesome! We are thrilled to hear that you received prompt and respectful service. We value your time and feedback. Thank you for choosing Alan Webb Mazda for your Mazda3's service needs. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

May 05, 2021

Dealer was very straightforward, and did not pressure me or rush me. They took the time to explain all the costs. I had a good experience. More

by rschultzrathbun
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Smith
May 10, 2021 -

Alan Webb Mazda responded

Randall, Thank you for taking the time to share this nice review. We value your time and feedback. We are happy to hear that you had a straightforward and pressure-free purchase experience. We look forward to seeing you and your Explorer in the future. Take care and have a great day! Sincerely, Your Alan Webb Mazda Auto Family

May 05, 2021

I Miss having car vacuumed and washed. The people I dealt with were Polite and helpful. Explained service received and needed. Overall good experience . Thanks More

by LAHERRES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
May 10, 2021 -

Alan Webb Mazda responded

Hello, Thank you for taking the time to share this nice review. We value your time and feedback. We are pleased to hear that you received [polite and helpful service from us. It is our practice to vacuum all service vehicles. We apologize yours was overlooked. We look forward to seeing you in the future. Take care and have a wonderful day! Sincerely, Your Alan Webb Mazda Family

April 29, 2021

Rude customer service, they talked amongst themselves instead of tending to the customer. A lot of side talking and not being efficient with my time. More

by ariaselizabeth38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Welker, Tim Gilcrease, Alicia Benshoof, Cassie English, Detrik Blue
May 03, 2021 -

Alan Webb Mazda responded

Hello, We are disappointed to hear of your less-than-stellar experience with us. We sincerely apologize for falling short of your expectations. We strive to provide truly exceptional service every time. We will review your insights with our staff. Your insights help us to grow a positive customer experience for you and others. Again, We are sorry you felt we were not thought of your time. Please take care. Sincerely, Alan Webb Mazda

April 28, 2021

They are very nice there, communicate well, and seem to do good work. Derik was great. I had a good experience buying my car there, six years ago, and I plan to buy the next one there, also. More

by Tnippolt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Detrik Blue
May 03, 2021 -

Alan Webb Mazda responded

Hello, We are pleased to hear that Detrik was great to work with. Thank you for taking the time time to share this nice review. We value your time and feedback. We look forward to seeing you in the future. Take care and have a nice day! Sincerely, Your Alan Webb Mazda Auto Family

...
71
...